UIDTG2472Touchstone Wireless Telephony Gateway

Touchstone TG2472 Telephony Gateway User Guide Release 24 DRAFT 1.0 November 2014 DRAFT uchstone Tuchstone T tewayteway D Touchstone TG2472 Telephony Gateway User Guide Release 24 DRAFT 1.0 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Patent Notice Protected under one or more of the following U.S. patents: http://www.arrisi.com/legal Other patents pending. DRAFT e ee e est in theest in d, implied or exprd, implied y and fitness for a particy and fitness for uct(s) described in this mauct(s) described in this r compatibility with thirdcompatibility with third e. re of the following U.S. pare of the following U Table of Contents Chapter 1.Overview.............................................................................. 5 Introduction (Overview) .................................................................................. 5 Chapter 2.Safety Requirements ............................................................... 7 FCC Part 15 ................................................................................................. 8 RF Exposure .......................................................................................... 8 Industry Canada Compliance............................................................................. 9 For Mexico................................................................................................... 9 European Compliance ..................................................................................... 9 Chapter 3.Getting Started ..................................................................... 10 About Your New Telephony Gateway................................................................. 10 What's in the Box......................................................................................... 10 Items You Need........................................................................................... 10 Getting Service ........................................................................................... 12 System Requirements ................................................................................... 12 Recommended Hardware ........................................................................ 12 Windows ............................................................................................ 12 MacOS ............................................................................................... 12 Linux/other Unix .................................................................................. 13 About this Manual ........................................................................................ 13 What about Security..................................................................................... 13 Ethernet or Wireless?.................................................................................... 14 Chapter 4.Battery Installation and Removal ............................................... 16 Introduction (Battery Installation and Removal) ................................................... 16 Basic Battery Installation and Replacement ........................................................ 17 Extended Battery Installation and Replacement ................................................... 18 Chapter 5.Installing and Connecting your Telephony Gateway ........................ 21 Front Panel................................................................................................ 22 Rear Panel................................................................................................. 23 Selecting an Installation Location..................................................................... 23 Desktop Mounting Instructions.................................................................. 24 Factors Affecting Wireless Range .............................................................. 24 Connecting the Telephony Gateway .................................................................. 24 Configuring Your Wireless Connection ............................................................... 26 Accessing the Configuration Interface ........................................................ 26 Setting Parental Controls ............................................................................... 26 Finding the MAC Address of a Computer ...................................................... 27 Making Your Parental Control Settings ........................................................ 27 Release 24 DRAFT 1.0 November 2014Touchstone TG2472 Telephony Gateway User Guide3 DRAFT ........... ..................... ..................................... .................................................... ............................................. ..................................... ................................................ ...…

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RF_160, Issue 03 Declaration of Authorization We Name: ARRIS Group, Inc. Address: 3871 Lakefield Drive, Suite 300, Suwanee, Georgia, United States City: Suwanee Country: U.S.A Declare that: Name Representative of agent: Lily Wan (1) Agent Company name: Compliance Certification Services（Kunshan）Inc. Address: No. 10, Weiye Rd, Innovation Park, Eco&Tec Development Zone, Kunshan, Jiangsu, China 215300 City: Kunshan Country: China is authorized to apply for Certification of the following product(s): Product description: Touchstone Wireless Telephony Gateway Type designation: TG2472G Trademark: Arris on our behalf. Date: November 19, 2014 City: Suwanee Name: Tony Figueiredo Function: Manager Signature .................................................... Notes: (1): Required for FCC application (2): For FCC it must be the Grantee Code “owner” or the authorized agent.

FEDERAL COMMUNICATIONS COMMISSION DECLARATION OF CONFORMITY (DoC) Equipment: Touchstone Wireless Telephony Gateway Trademark(s) and Model(s): Arris/TG2472G Manufacturer: ARRIS Group, Inc. FCC ID in case other parts of this quipment are subject to certification:FCC :UIDTG2472 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The following test reports are subject to this declaration: Test report number:Issue date: T141103L02-EF October 31,2014 The following manufacturer/importer/entity (located in the USA) is responsible for this declaration: Company name: ARRIS Group, Inc. Name/Title (legal representative): Tony Figueiredo Address: 3871 Lakefield Drive, Suite 300, Suwanee, Georgia, United States Phone: 678-473-4215 Fax: 902-446-5354 E-mail: [email protected] Date: November 19, 2014 Signature: FCC

FCC, Request for non-disclosure Date: 16-Jul-10 RF_501, Issue 6 Page 1 of 1 Company Name: ARRIS Group, Inc. Address : 3871 Lakefield Drive, Suite 300, Suwanee, Georgia, United States City: Suwanee Country: U.S.A To: Telefication B.V., Dept. FCC TCB Edisonstraat 12A 6902 PK ZEVENAAR The Netherlands Subject: Request for confidentiality FCC ID: UIDTG2472 Reference number: ###### Dear FCC TCB, 1. Long-Term Confidentiality Pursuant to 47 CFR Section 0.459(a) & (b), we hereby requests non-disclosure and confidential treatment of the following materials submitted in support of FCC certification application: Bill(s) of Material Block Diagrams Operational Description Schematic Diagrams Tune-up Procedure Above materials contain secrets, proprietary and technical information, which would customarily be guarded from competitors under 47 CFR, section 0.457(d)(2). Disclosure or publication or any portion of this company confidential material to other parties could cause substantial competitive harm and provide unjustified benefits for competitors. 2. Short-Term Confidentiality (STC) Pursuant to Public Notice DA 04-1705 of the Commission’s policy, in order to comply with the marketing regulations in 47 CFR §2.803 and the importation rules in 47 CFR §2.1204, a pplicant hereby requests Short-Term Confidential treatment of the following materials (note 1): Internal Photos User’s Manual Test Set-up Photos External Photos Justification: Planned Release Date STC: (notes 2, 3, 4, 5) Date: November 19, 2014 Name and signature of applicant: Tony Figueiredo Notes: 1) A document or type of document can only have ONE type of confidentiality! 2) Short-Term confidentiality is in principle for 45 days from date of grant; it can be extended max 3 times (total time 180 days max.)! 3) FCC must be informed when marketing begins earlier. 4) Release takes place automatically thus extension must be requested in time. Telefication does not remind you of this! 5) Request for extension or for release must be received by Telefication at least 7 days before date of actual marketing or before expiration of the STC period

Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 1 of 4 EXTERNAL PHOTOGRAPHS OF EUT Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 2 of 4 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 3 of 4 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 4 of 4

LABEL LOCATION

Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 1 of 5 INTERNAL PHOTOGRAPHS OF EUT Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 2 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 3 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 4 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 5 of 5

Compliance Certification Services Inc. Report No: C141031R01-RPB FCC ID: UIDTG2472 Date of Issue :October 31, 2014 Page 1 / 3 RADIO FREQUENCY EXPOSURE LIMIT According to §15.247(i) and §15.407(f), systems operating under the provisions of this section shall be operated in a manner that ensures that the public is not exposed to radio frequency energy levels in excess of the Commission's guidelines. See § 1.1307(b) of this chapter. EUT Specification EUT UIDTG2472 Frequency band (Operating) WLAN: 2.412GHz ~ 2.462GHz WLAN: 5.15GHz ~ 5.25GHz WLAN: 5.25GHz ~ 5.35GHz WLAN: 5.47GHz ~ 5.725GHz WLAN: 5.725GHz ~ 5.85GHz Others Device category Portable (<20cm separation) Mobile (>20cm separation) Others Exposure classification Occupational/Controlled exposure (S = 5mW/cm 2 ) General Population/Uncontrolled exposure (S=1mW/cm 2 ) Antenna diversity Single antenna Multiple antennas Tx diversity Rx diversity Tx/Rx diversity Max. output power 2.412-2.462GHz IEEE 802.11b mode: 29.87 dBm IEEE 802.11g mode: 29.82 dBm draft 802.11n Standard-20 MHz Channel mode: 28.83 dBm draft 802.11n Wide-40 MHz Channel mode: 28.19 dBm 5.15-5.25GHz: 802.11a mode: 24.40 dBm 802.11an Standard-20 MHz Channel mode: 23.37 dBm 802.11an Wide-40 MHz Channel mode: 20.59 dBm 802.11ac Standard -20 MHz Channel mode: 23.36 dBm 802.11ac Wide-40 MHz Channel mode: 20.63 dBm 802.11ac Wide-80 MHz Channel mode: 18.01 dBm 5.725-5.85GHz: IEEE 802.11a mode: 25.64 dBm draft 802.11an Standard-20 MHz Channel mode:25.62 dBm draft 802.11an Wide-40 MHz Channel mode: 25.41 dBm draft 802.11ac Standard-20 MHz Channel mode:25.59 dBm draft 802.11ac Wide-40 MHz Channel mode: 25.37 dBm draft 802.11ac Wide-80 MHz Channel mode: 25.17 dBm Antenna gain (Max) Dipole antennas for 2.4GHz Gain 3.20 dBi and Dipole antennas for 5 GHz Gain 5.20 dBi Dipole antennas for 2.4GHz Gain 5.40 dBi and Dipole antennas for 5 GHz Gain 3.50 dBi Evaluation applied MPE Evaluation* SAR Evaluation N/A Compliance Certification Services Inc. Report No: C141031R01-RPB FCC ID: UIDTG2472 Date of Issue :October 31, 2014 Page 2 / 3 Remark: 1. The maximum output power is 29.87dBm (966.1mW) at 2437MHz (with 5.4 numeric antenna gain.); 24.40dBm (275.4mW) at 5190MHz (with 3.50numeric antenna gain.); 24.64dBm (291.1mW) at 5825MHz (with 3.5numeric antenna gain.) 2. DTS device is not subject to routine RF evaluation; MPE estimate is used to justify the compliance. 3. For mobile or fixed location transmitters, no SAR consideration applied. The maximum power density is 1.0 mW/cm2 even if the calculation indicates that the power density would be larger. 4. All three antennas are completely uncorrelated with each other. TEST RESULTS No non-compliance noted. Calculation Given d GP E ×× = 30 & 3770 2 E S= Where E = Field strength in Volts / meter P = Power in Watts G = Numeric antenna gain d = Distance in meters S = Power density in milliwatts / square centimeter Combining equations and re-arranging the terms to express the distance as a function of the remaining variables yields: 2 3770 30 d GP S ×× = Changing to units of mW and cm, using: P (mW) = P (W) / 1000 and d (cm) = d(m) / 100 Yields () () 2 2 0796.0 100/3770 1000/30 d GP d GP S × ×= × ×× = Equation 1 Where d = Distance in cm P = Power in mW G = Numeric antenna gain S = Power density in mW / cm 2 Maximum Permissible Exposure Substituting the MPE safe distance using d = 20 cm into Equation 1: Yields GPS××=000199.0 Where P = Power in mW G = Numeric antenna gain S = Power density in mW / cm 2 Compliance Certification Services Inc. Report No: C141031R01-RPB FCC ID: UIDTG2472 Date of Issue :October 31, 2014 Page 3 / 3 Modulation Mode Frequency band (MHz) Max. Conducted output power(dBm) Antenna gain (dBi) Distance (cm) Power density (mW/cm2) Limit (mW/cm2) 802.11b 2412-2462 29.87 5.4 20 0.659658 1 802.11g 29.82 5.4 20 0.651993 1 802.11 n(20MHz) 28.83 5.4 20 0.527052 1 802.11 n(40MHz) 28.19 5.4 20 0.454834 1 802.11a 5150-5250 24.40 3.5 20 0.122702 1 802.11 an(20MHz) 23.37 3.5 20 0.096795 1 802.11 an(40MHz) 20.59 3.5 20 0.051033 1 802.11 ac(20MHz) 23.36 3.5 20 0.096572 1 802.11 ac(40MHz) 20.63 3.5 20 0.051505 1 802.11 ac(80MHz) 18.01 3.5 20 0.028174 1 802.11a 5725-5850 25.64 3.5 20 0.163250 1 802.11 an(20MHz) 25.62 3.5 20 0.162500 1 802.11 an(40MHz) 25.41 3.5 20 0.154829 1 802.11 ac(20MHz) 25.59 3.5 20 0.161381 1 802.11 ac(40MHz) 25.37 3.5 20 0.153410 1 802.11 ac(80MHz) 25.17 3.5 20 0.146505 1 Note: Both of the WLAN 2.4G&5.0G can transmit simultaneously, the formula of calculated the MPE is: CPD1 / LPD1 + CPD2 / LPD2 + ......etc. < 1 CPD = Calculation power density LPD = Limit of power density WLAN 2.4G+ WLAN 5G=0.6597+0.1633=0.8230 (For mobile or fixed location transmitters, the maximum power density is 1.0 mW/cm 2 even if the calculation indicates that the power density would be larger.)

Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID:UIDTG2472 Date of Issue : November 25, 2014 Page 1 of 176 Rev. 00 This report shall not be reproduced except in full, without the written approval of Compliance Certification Services. FCC 47 CFR PART 15 SUBPART C TEST REPORT For Product Name: Touchstone Wireless Telephony Gateway Brand Name: ARRIS Model No.: TG2472G Series Model: N/A FCC ID: UIDTG2472 Test Report Number: C141031R01-RPW Issued for ARRIS Group, Inc. 3871 Lakefield Drive Suite 300 Suwanee, GA 30024, U.S.A Issued by Compliance Certification Services Inc. Kun shan Laboratory No.10 Weiye Rd., Innovation park, Eco&Tec, Development Zone, Kunshan City, Jiangsu, China TEL: 86-512-57355888 FAX: 86-512-57370818 Note: This report shall not be reproduced except in full, without the written approval of Compliance Certification Services Inc. This document may be altered or revised by Compliance Certification Services Inc. personnel only, and shall be noted in the revision section of the document. The client should not use it to claim product endorsement by A2LA or any government agencies. The test results in the report only apply to the tested sample. Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID:UIDTG2472 Date of Issue : November 25, 2014 Page 2 of 176 Rev. 00 This report shall not be reproduced except in full, without the written approval of Compliance Certification Services. Revision History Rev. Issue Date Report NO. Effect Page Contents 00 November 14, 2014 C141031R01-RPW ALL N/A 01 November 25, 2014 C141031R01-RPW P45 Update test data and test plot Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID:UIDTG2472 Date of Issue : November 25, 2014 Page 3 of 176 Rev. 00 This report shall not be reproduced except in full, without the written approval of Compliance Certification Services. TABLE OF CONTENTS 1. TEST RESULT CERTIFICATION ............................................................................ 4 2. EUT DESCRIPTION .................................................................................................... 5 3. TEST METHODOLOGY ............................................................................................ 6 3.1. EUT CONFIGURATION ............................................................................................................ 6 3.2. EUT EXERCISE ....................................................................................................................... 6 3.3. GENERAL TEST PROCEDURES ................................................................................................. 6 3.4. FCC PART 15.205 RESTRICTED BANDS OF OPERATIONS ............................................ 7 3.5. DESCRIPTION OF TEST MODES................................................................................................ 8 3.6. ANTENNA DESCRIPTION ....................................................................................................... 9 4. INSTRUMENT CALIBRATION ................................................................................ 9 4.1. MEASURING INSTRUMENT CALIBRATION .......................................................................... 9 5. FACILITIES AND ACCREDITATIONS ................................................................ 11 5.1. FACILITIES .......................................................................................................................... 11 5.2. EQUIPMENT ......................................................................................................................... 11 5.3. LABORATORY ACCREDITATIONS AND LISTING .................................................................... 11 5.4. TABLE OF ACCREDITATIONS AND LISTINGS ......................................................................... 12 6. SETUP OF EQUIPMENT UNDER TEST ............................................................... 13 6.1. SETUP CONFIGURATION OF EUT ........................................................................................... 13 6.2. SUPPORT EQUIPMENT .................................................................................................. 13 4. FCC PART 15.247 REQUIREMENTS ..................................................................... 14 4.1. 6DB BANDWIDTH ................................................................................................................ 14 4.2. PEAK POWER ....................................................................................................................... 35 4.3. PEAK POWER SPECTRAL DENSITY ........................................................................................ 55 4.4. SPURIOUS EMISSIONS ................................................................................................... 75 4.5. RADIATED EMISSIONS ............................................................................................... 148 4.6. POWERLINE CONDUCTED EMISSIONS ................................................................................. 174 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID:UIDTG2472 Date of Issue : November 25, 2014 Page 4 of 176 Rev. 00 This report shall not be reproduced except in full, without the written approval of Compliance Certification Services. 1. TEST RESULT CERTIFICATION Product Name: Touchstone Wireless Telephony Gateway Trade Name: ARRIS Model Name: TG2472G Series Model: N/A Applicant Discrepancy: Initial Device Category: Mobile Device Date of Test: December 2, 2013~December,29 2013 and March 20, 2014~ March 26, 2014 September 26,2014~October 23, 2014 & November 25, 2014 Applicant: ARRIS Group, Inc. 3871 Lakefield Drive Suite 300 Suwanee, GA 30024, U.S.A Manufacturer: ARRIS Group, Inc. 3871 Lakefield Drive Suite 300 Suwanee, GA 30024, U.S.A Application Type: Certification APPLICABLE STANDARDS STANDARD TEST RESULT FCC 47 CFR Part 15 Subpart C No non-compliance noted We hereby certify that: T…

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Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 1 / 2 TEST SETUP PHOTOGRAPHS OF EUT RADIATED EMISSION TEST Above 1G RADIATED EMISSION TEST 30MHz to 1G Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 2 This report shall not be reproduced except in full, without the written approval of Compliance Certification Services. CONDUCTION EMISSION TEST CONDUCTED EMISSION TEST