YZZGXE5102IP PBX (PRIVATE BRANCH EXCHANGE)

Grandstream Networks, Inc. www.grandstream.com Grandstream Networks, Inc. GXE5102/5104/5108/5116 All-in-one Hybrid IPPBX Appliance User Manual Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 1 of 52 GXE5102/5104/5108/5116 User Manual Index CHANGE LOG ........................................................................................... 5 FIRMWARE VERSION 1.0.0.19 ............................................................................................................ 5 WELCOME ................................................................................................. 6 PRODUCT OVERVIEW .............................................................................. 7 FEATURE HIGHTLIGHTS ..................................................................................................................... 7 TECHNICAL SPECIFICATIONS ............................................................................................................ 7 INSTALLATION ........................................................................................ 10 EQUIPMENT PACKAGING ................................................................................................................. 10 CONNECTING YOUR GXE5102/5104/5108/5116 .............................................................................. 10 SAFETY COMPLIANCES .................................................................................................................... 12 WARRANTY ......................................................................................................................................... 12 GETTING TO KNOW GXE5102/5104/5108/5116 ..................................... 13 USING THE LCD MENU ...................................................................................................................... 13 NAVIGATION IN LCD MENU........................................................................................................ 13 LCD MENU OPTIONS .................................................................................................................. 13 USING THE WEB GUI ......................................................................................................................... 14 ACCESSING WEB GUI ....................................................................................................................... 14 SAVING AND APPLYING CHANGES .................................................................................................. 15 GXE5102/5104/5108/5116 CONFIGURATIONS ....................................... 16 STATUS PAGE DEFINITIONS ............................................................................................................. 16 STATUS/PBX STATUS ................................................................................................................. 16 STATUS/SYSTEM STATUS.......................................................................................................... 17 STATUS/CDR ............................................................................................................................... 18 PBX PAGE DEFINITIONS ................................................................................................................... 18 BASIC/EXTENSIONS ................................................................................................................... 18 BASIC/ANALOG TRUNKS ........................................................................................................... 20 BASIC/VOIP TRUNKS .................................................................................................................. 20 BASIC/OUTBOUND ROUTES ..................................................................................................... 21 BASIC/ZERO CONFIG ................................................................................................................. 21 CALL CONTROL/CONFERENCE ................................................................................................ 22 CALL CONTROL/IVR ................................................................................................................... 23 Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 2 of 52 CALL CONTROL/VOICEMAIL...................................................................................................... 25 CALL CONTROL/VOICEMAIL GROUPS ..................................................................................... 25 CALL CONTROL/RING GROUP .................................................................................................. 25 CALL CONTROL/PAGE AND INTERCOM GROUPS .................................................................. 26 CALL CONTROL/FOLLOW ME ................................................................................................... 27 CALL CONTROL/CALL QUEUE .................................................................................................. 28 INTERNAL OPTIONS/GENERAL ................................................................................................ 30 INTERNAL OPTIONS/CALL FEATURES ..................................................................................... 31 INTERNAL OPTIONS/MUSIC ON HOLD ..................................................................................... 32 INTERNAL OPTIONS/IVR PROMPT ........................................................................................... 33 INTERNAL OPTIONS/FAX T.38 ................................................................................................... 34 INTERNAL OPTIONS/RTP SETTINGS ........................................................................................ 34 INTERNAL OPTIONS/HARDWARE CONFIG .............................................................................. 34 INTERNAL OPTIONS/STUN MONITOR .....................................................................................…

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Grandstream Grandstream Grandstream GrandstreamNetworks, Networks, Networks, Networks,INC INC INC INC Address: Address: Address: Address:5F,Bldg#1,No.2KefaRd.,Science&TechnologyPark,Shenzhen,China Phone Phone Phone Phone:0755-26014600FAX FAX FAX FAX: : : :0755-26014601 AGENCY AGENCY AGENCY AGENCYAUTHORIZATION AUTHORIZATION AUTHORIZATION AUTHORIZATIONLETTER LETTER LETTER LETTER FCC FCC FCC FCCID: ID: ID: ID:YZZGXE5102 YZZGXE5102 YZZGXE5102 YZZGXE5102Date: Date: Date: Date:21/01/2013 21/01/2013 21/01/2013 21/01/2013 Towhomitmayconcern: We,theundersigned,herebyauthorizeECMGtoactonourbehalf,asouragent,inthefollowing mattersrelatedtotheFCCapprovalofourproducts:reportsubmittal,relatedcorrespondence,the signingofalldocumentsrelatingtothematters.andanyotherlawfulactivitynecessarytoobtain suchcertification.AnyactcarriedoutbyECMGwithinthescopeofthisauthorizationshallhave thesameeffectsasourown. Thisauthorizationshallexpire6monthsfromoriginaldate,ifyouhaveanyquestionregardingthe authorization,pleasedon’thesitatetocontactus,thankyou. Sincerely,

Grandstream Grandstream Grandstream GrandstreamNetworks, Networks, Networks, Networks,INC INC INC INC Date:21/01/2013 Federalcommunicationscommission AuthorizationandEvaluationDivision FCC FCC FCC FCCID ID ID ID: : : :YZZGXE5102 YZZGXE5102 YZZGXE5102 YZZGXE5102 C C C Confidentiality onfidentiality onfidentiality onfidentialityRequest Request Request Request Pursuanttosection0.457and0.459ofthecommission’srules,theapplicantherebyrequests confidentialtreatmentofinformationaccompanyingthisapplicationasoutlinebelow: Exhibit Exhibit Exhibit ExhibitType Type Type TypeFile File File FileName Name Name Name SchematicsYZZGXE5102_Schematics.pdf BlockdiagramYZZGXE5102_BlockDiagram.pdf OperationaldescriptionYZZGXE5102_Operationdescription.pdf Theabovematerialscontaintradesecretsandproprietaryinformationnotcustomarilyreleasedto thepublic,thepublicdisclosureofthesemattersmightbeharmfultotheapplicantandprovide unjustifiedbenefitstoitscompetitors. Theapplicantunderstandsthatpursuanttorule0.457,disclosureofthisapplicationandall accompanyingdocumentationwillnotbemadebeforethedateofthegrantforthisapplication. Sincerely,

External External External ExternalPhotos Photos Photos Photos EUT EUT EUT EUTModel: Model: Model: Model:GXE5104 GXE5104 GXE5104 GXE5104 F F F Front ront ront rontView View View View B B B Back ack ack ackview view view view I/O I/O I/O I/OPorts Ports Ports Portsview view view view

FCCProductLabel&LabelLocation ProposedFCCLabelformat: FCCLabelLocation:

Internal Internal Internal InternalPhotos Photos Photos Photos EUT EUT EUT EUTModel: Model: Model: Model:GXE5104 GXE5104 GXE5104 GXE5104 I I I Inside nside nside nsideView View View View#1 #1 #1 #1 I I I Inside nside nside nsideView View View View#2 #2 #2 #2 I I I Inside nside nside nsideView View View View#3 #3 #3 #3 R R R Removed emoved emoved emovedshield shield shield shieldcover cover cover coverview view view view

www.ecmg-global.net EMI TEST REPORT On Model Name: IP PBX Model Number: GXE5102, GXE5104 Brand Name: Grandstream Prepared for Grandstream Networks, INC FCC ID Number: YZZGXE5102 According to FCC 47 CFR Part 15(2012), Subpart B Test Report #: SHE-1301-10939-FCC Tested by: Galanz Sewen Guo /Engineer Company Name Reviewed by: ECMG Jawen Yin/ Senior Engineer Company Name QC Manager: ECMG Swall Zhang/QC Manager Company Name Test Report Released by: January 30 th , 2013 ⎯⎯⎯⎯⎯⎯⎯ ⎯⎯⎯⎯⎯⎯⎯ Swall Zhang Date Test Location Tests performed in a Certified ANSI Semi-Anechoic Chamber and Shielded Room. Test Site Location : Galanz 25 South Ronggui Rd.,Shunde, Foshan,Guangdong, China Tel : (86)-757-23612785 Fax : (86)-757-23612537 Test Facility The test facility was recognized, certified, or accredited by the following organizations: z CNAL – LAB Code: L2244 Galanz EMC Laboratory has been assessed and in compliance with CN AL/AC01:2002 accreditation criteria for testing laboratories (identic al to ISO/IEC 17025:2005 General Requirements)for the Competence of Testing Laboratories. z FCC – Registration No.: 580210 Galanz EMC Laboratory has been registered and fully described in a report filed with the (FCC) Federal Communications Commission. The acceptance letter from the FCC was maintained in our files. Table of Contents GOVERNMENT DISCLAIMER NOTICE _____________________________________________ 2 REPRODUCTION CLAUSE ________________________________________________________ 2 OPINIONS AND INTERPRETATIONS ______________________________________________ 2 STATEMENT OF MEASUREMENT UNCERTAINTY __________________________________ 2 ADMINISTRATIVE IP PBX_________________________________________________________ 3 EUT DESCRIPTION _______________________________________________________________ 4 EUT MODEL DERIVED____________________________________________________________ 5 TEST SUMMARY _________________________________________________________________ 5 TEST MODE JUSTIFICATION _____________________________________________________ 6 EUT EXERCISE SOFTWARE _______________________________________________________ 6 EQUIPMENT MODIFICATION _____________________________________________________ 6 EUT SAMPLE PHOTOS FOR MODEL GXE5104_____________________________________ 7 TEST SYSTEM DETAILS _________________________________________________________11 ATTACHMENT 1 - CONDUCTED EMISSION TEST RESULTS _______________________14 ATTACHMENT 2 – RADIATED EMISSION MEASUREMENT ________________________19 FCC Test Report #: SHE-1301-10939-FCC Prepared for Grandstream Networks, INC Prepared by ECMG Electronic Technical Testing Corp (Shenzhen) Page 1 of 31 List Attached Files Exhibit Type File Description File Name Test Report Test Report YZZGXE5102 _Test report.pdf Operation Description Technical Description YZZGXE5102 _operation description.pdf External Photos External Photos YZZGXE5102 _External Photos Internal Photos Internal Photos YZZGXE5102 _Internal Photos Block Diagram Block Diagram YZZGXE5102 _Block Diagram.pdf Schematics Circuit Diagram YZZGXE5102 _Schematics.pdf ID Label/Location Label and Location YZZGXE5102 _Label & Location.pdf User Manual User Manual YZZGXE5102 _User Manual.pdf Test set-up photos Test set-up photos YZZGXE5102 _Test Set-up Photos FCC Test Report #: SHE-1301-10939-FCC Prepared for Grandstream Networks, INC Prepared by ECMG Electronic Technical Testing Corp (Shenzhen) Page 2 of 31 Government Disclaimer Notice When government drawing, specification, or other data are used for any purpose other than in connection with a definitely related government procurement operation, the United States Government thereby incurs no responsibility nor any obligation whatsoever; and the fact that the Government may have formulated, furnished, or in any way supplied the said drawing, specifications, or other data, is not to be regarded by implication or otherwise in any manner licensing the holder or any other person or corporation, or conveying any rights or permission to manufacture, use, or sell patented invention that may in any way be related thereto. This report must not be used to claim product endorsement by NVLAP or any agency of the U.S. Government. Reproduction Clause Any reproduction of this document must be done in full. No single part of this document may be reproduced without permission from ECMG Electronic Technical Testing Corp (Shenzhen). Opinions and Interpretations This test report relates to the abovementioned equipment under test (EUT).Without the permission of ECMG Electronic Technical Testing Corp (Shenzhen) Test Lab this test report is not permitted to be duplicated in extracts. This test report does not entitle to carry any test mark on this or similar products. The manufacturer has sole responsibility of continued compliance of the device. Statement of Measurement Uncertainty The data and results referenced in the document are true and accurate. The reader is cautioned that there may be errors within the calibration limits of the equipment and facilities that can account for a nominal measurement error. Furthermore, component and process variability of devices similar to that tested may result in additional deviation. FCC Test Report #: SHE-1301-10939-FCC Prepared for Grandstream Networks, INC Prepared by ECMG Electronic Technical Testing Corp (Shenzhen) Page 3 of 31 Administrative IP PBX Test Sample : IP PBX Model Numbers : GXE5102, GXE5104 Model Tested : GXE5104 Receipt Date : January 21 st , 2013 Date Tested : January 22 nd , 2013 Applicant : Grandstream Networks, INC Address 5F, Bldg #1, No.2 Kefa Rd., Science & Technology Park, Shenzhen, China Telephone : (86)-755-26014600 Fax : (86)-755-26014601 Manufacturer : Grandstream Networks, INC Address 5F, Bldg #1, No.2 Kefa Rd., Science & Technology Park, Shenzhen, China Telephone : (86)-755-26014600 Fax : (86)-755-26014601 Factory : Grandstream Networks, INC Address 5F, Bldg #1, No.2 Kefa Rd., Science & Technology Park, Shenzhen, China Telephone : (86)-755-26…

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Test Test Test Testset set set setup up up upphotos photos photos photos EUT EUT EUT EUTModel: Model: Model: Model:GXE5104 GXE5104 GXE5104 GXE5104 Conducted Conducted Conducted ConductedEmission Emission Emission EmissionTest Test Test TestSet-up Set-up Set-up Set-up– – – –front front front frontview view view view Conducted Conducted Conducted ConductedEmission Emission Emission EmissionTest Test Test TestSet-up Set-up Set-up Set-up– – – –rear rear rear rearview view view view Radiated Radiated Radiated RadiatedEmission Emission Emission EmissionTest Test Test TestSet-up Set-up Set-up Set-up( ( ( (9KHz-30M 9KHz-30M 9KHz-30M 9KHz-30MHz) Hz) Hz) Hz) Radiated Radiated Radiated RadiatedEmission Emission Emission EmissionTest Test Test TestSet-up Set-up Set-up Set-up(Below (Below (Below (Below1GHz) 1GHz) 1GHz) 1GHz) Radiated Radiated Radiated RadiatedEmission Emission Emission EmissionTest Test Test TestSet-up Set-up Set-up Set-up(Above (Above (Above (Above1GHz) 1GHz) 1GHz) 1GHz) Radiated Radiated Radiated RadiatedEmission Emission Emission EmissionTest Test Test TestSet-up Set-up Set-up Set-up( ( ( (rear rear rear rearview) view) view) view)