ACJ96NKX-HNC500Home Monitoring Camera

Information and Troubleshooting Guide Home Monitoring Camera HomeHawk WINDOW Model No. KX-HNC500 Thank you for purchasing a Panasonic product. Please read this document before using the unit and save it for future reference. For assistance, please visit our Web site: http://shop.panasonic.com/support for customers in the U.S.A. HNC500_ITG_ZA_(en)_0311.pdf 12020/03/11 16:03:59 2 How do I access the User’s Guide? ..............................3 Part names and functions ...............................................4 Supplied accessories........................................................4 Replacement accessories ..............................................6 Installation alignment .......................................................6 About this system .............................................................. 8 Privacy and rights of portrait .......................................... 8 Security cautions...............................................................8 For your safety ...................................................................9 For best performance .................................................... 10 FCC and other information ........................................... 12 Specifications ..................................................................15 Troubleshooting (Initial setup by selecting “WPS”) .... 16 Troubleshooting (Initial setup by selecting “Bluetooth”) ..................................................................... 18 Troubleshooting (Connection) ..................................... 19 Troubleshooting (Sensors) .............................................. 20 Cleaning the suction cup ..............................................24 Replacing the suction cup ............................................ 25 Replacing double-sided tape ......................................28 Warranty .......................................................................... 30 HNC500_ITG_ZA_(en)_0311.pdf 22020/03/11 16:03:59 3 How do I access the User’s Guide? The User’s Guide is a collection of online documentation that helps you get the most out of the HomeHawk app. 1 Start the [HomeHawk] app and then tap . 2 Tap [Support]. 3 Tap [User’s Guide]. Note: • You can also access the User’s Guide at the web page listed below. https://panasonic.net/cns/pcc/support/homehawk/manual2/ • Microsoft ® Windows ® Internet Explorer ® 8 and earlier versions are not supported. • Design and specifi cations are subject to change without notice. HNC500_ITG_ZA_(en)_0311.pdf 32020/03/11 16:04:00 4 Part names and functions Window side Cover Double-sided tape Used to adhere the camera to a window for a longer period than the suction cup. Slot brackets Place to attach the double-sided tape. Lens Suction cup Used to adhere the camera to a window. Supplied accessories AC adaptor 1 pcs Double-sided tape 4 tapes (2 sets) Cable clips 2 clips HNC500_ITG_ZA_(en)_0311.pdf 42020/03/11 16:04:00 5 Room side SETUP button microSD card slot Lock pin See page 30 Power Jack Power connector jack MAC address Used during initial setup with Bluetooth. LED indicator See page 7 RESET button LOCK lever Used to lock/unlock the suction cup. Removal tab Used to help pull off the suction cup from windows. Resetting the camera 1 Plug in the camera. • Wait for about 1 minute. 2 Using an object with a thin tip‚ press and hold RESET button for 10 seconds. • The camera’s settings are reset. 3 Wait for the camera’s LED to light in yellow. HNC500_ITG_ZA_(en)_0311.pdf 52020/03/11 16:04:01 6 Replacement accessories Accessory itemPart number AC adaptor PNLV251-1Z Double-sided tapeTBD Cable clipsTBD Suction cupTBD Lock pin TBD Installation alignment HNC500_ITG_ZA_(en)_0311.pdf 62020/03/11 16:04:01 7 LED indicatorStatus Off• No power • LED indicator is turned off * 1 YellowlitNot registered to your wireless router (usually for initial setup) or signal level is good * 2 blinking slowlyInitial setup is being performed using WPS on your router GreenlitRegistration successfully completed * 3 or signal level is strong * 2 blinking slowlyRegistration mode or updating blinking quicklyCamera is searching for your wireless router BluelitConnected to the wireless router and camera is on Redlit• Registration failed * 3 • Accessing microSD card (when using 24/7 recording) • Signal level is weak * 2 blinking• Camera is out of range of your wireless router * 2 • Wireless LAN connection failed • Device error (fan error) * 4 blinking slowly• Streaming data * 1 or detecting motion * 1 • Accessing microSD card (when not using 24/7 recording) *1 You can configure the camera so that its LED indicator does not light during normal operation from the camera settings of the app. For more information‚ access the User’s Guide (page 3). *2 The signal level (strong‚ good‚ weak‚ out of range) is shown fo r 3 seconds after pressing SETUP button. *3 Lights for 3 seconds after registration is successfully completed or failed. *4 Unplug the camera and then plug it in again. If the message is still displayed, contact an authorized service center. HNC500_ITG_ZA_(en)_0311.pdf 72020/03/11 16:04:01 8 About this system • This system is not designed to provide complete protection from property loss. To the maximum extent permitted by applicable law‚ Panasonic will not be held responsible for any damage incurred as a result of property loss. • The system’s wireless features are subject to interference‚ therefore functionality in all situations cannot be guaranteed. Panasonic will not be held responsible for injury or damage to property that occurs in the event of wireless communication error or failure. Privacy and rights of portrait Please take into consideration the rights of others’ privacy. Generally said that “privacy” means the ability of an individual or group to stop information about themselves from becoming known to others. “Rights of portrait” means the right to be safe from having your own image taken and used indiscriminately without cons…

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Panasonic Corporation of North America Two Riverfront Plaza, 9 th Floor, Newark, NJ 07102-5490 Tel/Fax: 201-348-7760 / [email protected] Ben Botros, Project Manager Safety Compliance and Quality Assurance Services Group Authorization Letter March 11, 2020 PCTP-19-F015 Federal Communication Commission Equipment Authorization Division / Application Processing Branch 7435 Oakland Mills Road Columbia, Maryland 21046 To whom it may concern; Panasonic Corporation of North America hereby authorizes Nemko AS to act on our behalf in all matters relating to the preparation of TCB Certification application for the below described product. Any and all acts carried out by Nemko AS on our behalf shall have the same effects as acts of our own for a period of one year from the date of this letter. Type Filing: Original Application for Home Monitoring Camera Model Number: KX-HNC500 FCC ID: ACJ96NKX-HNC500 FCC Rule Part: FCC Part 15, Subpart C and E FCC Classification: DTS (15C) and NII (15E) FCC Rule Part: FCC Part 15, Subpart B FCC Classification: Class B Digital Device (JAB) Responsible Panasonic Corporation of North America Applicant & Grantee: Two Riverfront Plaza, 9 th Floor, Newark, NJ 07102-5490 Sincerely yours, Ben Botros Project Manager Panasonic Corporation of North America Safety, Compliance and Quality Assurance

Panasonic Corporation of North America Two Riverfront Plaza, 9 th Floor, Newark, NJ 07102-5490 Tel/Fax: 201-348-7760 / [email protected] Ben Botros, Project Manager Safety Compliance and Quality Assurance Services Group Request for Confidentiality March 11, 2020 PCTP-19-F015 Federal Communication Commission Equipment Authorization Division/ Application Processing Branch 7435 Oakland Mills Road Columbia, Maryland 21046 To whom it may concern; Type Filing: Original Application for Home Monitoring Camera Model Number: KX-HNC500 FCC ID: ACJ96NKX-HNC500 In accordance with provisions of Sections §§0.457(d) and 0.459 of the Commission’s Rules and Section 552(b)(4) of the Freedom of Information Act, we request permanent confidentiality for exhibits, which contain: (1) Antenna Construction; (2) Description of Electrical Circuitry; (3) Schematic Diagrams of Base Unit and RF Unit; and (4) Block Diagram. The transmitter is not user adjustable and does not have a Tune-Up Procedure. These exhibits contain proprietary, confidential and trade secrets material, which would not be routinely made available for public inspection. In accordance with FCC Public DA 04-1705, we request forty-five day short-term confidentiality, starting from the from the issuance of equipment authorization date, for exhibits, which contain: (1) External Photographs (2) Internal Photographs (3) Test Setup Photographs and (4) User Manual. These exhibits contain pre-market information, which could give our competitors unfair advantage should this information be released before this product is actually introduced into the common marketplace. Sincerely yours, Ben Botros Project Manager Panasonic Corporation of North America Safety, Compliance and Quality Assurance

EXTERNAL PHOTOGRAPHS Top View Bottom View

EXHIBIT B MARKINGS

INTERNAL PHOTOGRAPHS Internal View Main Board （Without shield） Main Board （The other side）

Report No. 389657-04-R00 Template version: C Nemko Norway Nemko AS, Instituttveien 6, P.O. Box 96 Kjeller, 2027 Kjeller, Norway TEL +47 22 96 03 30 FAX +47 22 96 05 50 EMAIL [email protected] ENTERPRISE NUMBER NO974404532 nemko.com/no Test Report Product Home Monitoring Camera with WiFi and Bluetooth LE Name and address of the applicant Panasonic Corporation of North America Two Riverfront Plaza, 9 th Floor Newark, 07102-5490, NJ, USA Name and address of the manufacturer Panasonic Corporation 1-62, 4-chome, Minoshima, Hakata-ku Fukuoka, 812-8531, Japan Model KX-HNC500, KX-HNC505C Rating Mains (120V ~60Hz, 350mA; 5V DC 1.8A) Trademark Panasonic Serial number 9KCFA000036 Additional information WiFi 2.4GHz/5GHz, Bluetooth Low Energy Tested according to FCC Part 15, subpart B Other Class B Digital Device Industry Canada ICES-003, Issue 6 Information Technology Equipment (ITE) Order number 389657 Tested in period 2020-01-30 to 2020-02-05 Issue date 2020-03-10 Name and address of the testing laboratory Instituttveien 6 Kjeller, Norway www.nemko.com CAB Number: FCC: NO0001 ISED: NO0470 TEL: +47 22 96 03 30 FAX: +47 22 96 05 50 An accredited technical test executed under the Norwegian accreditation scheme Prepared by [Frode Sveinsen] Approved by [G. Suhanthakumar] This report shall not be reproduced except in full without the written approval of Nemko. Opinions and interpretations expressed within this report are not part of the current accreditation. This report was originally distributed electronically with digital signatures. For more information contact Nemko. TEST REPORT FCC Part 15B Report no.: 389657-04-R00 FCC ID: ACJ96NKX-HNC500 IC: 216A-KXHNC505 Nemko Norway, Instituttveien 6, Kjeller, Norway Page 2 (14) CONTENTS 1 INFORMATION ................................................................................................................................. 3 1.1 Tested Item ........................................................................................................................................ 3 1.2 Test Environment ............................................................................................................................... 4 1.3 Test Engineer(s) ................................................................................................................................ 4 1.4 Test Equipment .................................................................................................................................. 4 1.5 Other Comments ............................................................................................................................... 4 2 TEST REPORT SUMMARY .............................................................................................................. 5 2.1 General .............................................................................................................................................. 5 2.2 Test Summary ................................................................................................................................... 6 3 TEST RESULTS ................................................................................................................................ 7 3.1 Power Line Conducted Emissions ..................................................................................................... 7 3.2 Spurious Emissions (Radiated).......................................................................................................... 8 3.3 Radiated Emissions, 1 - 4 GHz ........................................................................................................ 10 4 MEASUREMENT UNCERTAINTY .................................................................................................. 12 5 TEST SETUPS ................................................................................................................................ 13 5.1 Radiated Emissions Test ................................................................................................................. 13 5.2 Power Line Conducted Emissions Test ........................................................................................... 13 6 TEST EQUIPMENT USED .............................................................................................................. 14 TEST REPORT FCC Part 15B Report no.: 389657-04-R00 FCC ID: ACJ96NKX-HNC500 IC: 216A-KXHNC505 Nemko Norway, Instituttveien 6, Kjeller, Norway Page 3 (14) 1 INFORMATION 1.1 Tested Item Name Panasonic Model name KX-HNC500 (US Model) KX-HNC505C (Canada Model) FCC ID ACJ96NKX-HNC500 ISED ID 216A-KXHNC505 Serial number 9KCFA000036 (MAC: 4C:38:4E:87:37:CC) Hardware identity and/or version 1.00 Software identity and/or version 00.40 FCC / IC Class B Operating Modes 802.11 b/g/n (HT20 only) Type of Power Supply AC Adaptor: PNLV251 (120V ~60Hz, 350mA; 5V DC 1.8A) Interfaces None Description of Tested Device(s) The EUT is a Window Mounted Home Monitoring Camera with WiFi and Bluetooth LE. The models KX-HNC500 and KX-HNC505C are identical. TEST REPORT FCC Part 15B Report no.: 389657-04-R00 FCC ID: ACJ96NKX-HNC500 IC: 216A-KXHNC505 Nemko Norway, Instituttveien 6, Kjeller, Norway Page 4 (14) 1.2 Test Environment Temperature: 20 – 25 °C Relative humidity: 30 – 50 % Normal test voltage: 120 V 60 Hz The values are the limit registered during the test period. 1.3 Test Engineer(s) Frode Sveinsen 1.4 Test Equipment See list of test equipment in clause 6. 1.5 Other Comments The measurements were done with the EUT powered by 120 V AC. TEST REPORT FCC Part 15B Report no.: 389657-04-R00 FCC ID: ACJ96NKX-HNC500 IC: 216A-KXHNC505 Nemko Norway, Instituttveien 6, Kjeller, Norway Page 5 (14) 2 TEST REPORT SUMMARY 2.1 General All measurements are traceable to national standards. All tests were performed is accordance with ANSI C63.4-2014 where applicable. Radiated emissions are made in a 10m semi-anechoic chamber. A description of the test facility is o…

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TEST SET-UP PHOTOS Project no.: 389657 FCC ID: ACJ96NKX-HNC500 Page 1 (2) Radiated Emissions, 30 - 200 MHz Radiated Emissions, 1 – 18 GHz TEST SET-UP PHOTOS Project no.: 389657 FCC ID: ACJ96NKX-HNC500 Page 2 (2) Radiated Emissions, 18 – 40 GHz Power line Conducted Emissions Test