PXTCBS4-13Cellular Base Station Gen4.0 Plus with Bluetooth

Complete User Guide Complete Protection System SRDR-00035 Rev. 1 Complete User GuideComplete User Guide23 SRDR-00035 Rev. 1SRDR-00035 Rev. 1 Complete User Guide This User Guide includes information covering the most popular system. In-Home Wireless System (Classic) In-Home Wireless System What’s In the Box Optional Accessories Neck Pendant OR Wrist ButtonCellular Base Station + Fall ButtonWall Button The Fall Button™, and Wall Button are optional and at an additional cost. The Fall Button™ Complete User GuideComplete User Guide45 SRDR-00035 Rev. 1SRDR-00035 Rev. 1 Setup Guide for the Medical Alert System We thank you for choosing a Medical Alert System and welcome you to the family. Congratulations on making a smart choice! If you have any questions during the setup process, please call Technical Support. Figure 1 Cellular Base Station Features (Front) CBS4-01 CBS4-02 Figure 2 Speaker/Microphone Battery Charge Indicator Temperature Signal Strength Indicator Emergency Button Volume Date & Time Reset Button ON/OFF Switch (Back) TEST Button Complete User GuideComplete User Guide67 SRDR-00035 Rev. 1SRDR-00035 Rev. 1 Waterproof Help Buttons LED Light LED Light Emergency Help Button Pendant Wristband Fall Button* (optional accessory) *Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall button is not intended to replace a caregiver for users dealing with serious health issues. Please follow these simple steps to get your system set up and tested. Connecting your Base Station Step 1. Select a Location We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in fr ont of the Base Station. Do not place near any appliances that make noise. Step 2. Plug in the Power Cord Plug the power cord that is attached to the back of the Base Station into an electrical outlet. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. Figure 4 Complete User GuideComplete User Guide89 SRDR-00035 Rev. 1SRDR-00035 Rev. 1 Step 3. Turning ON your Base Station Tur n on your Base Station using the ON/OFF switch located on the back. The Emergency and Reset Buttons will illuminate. If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the display screen. You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft. Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and they will appear in the display area. You are not able to set the date and time manually. Figure 6Figure 5 ON/OFF Switch Model Number: CBS4-01 Manufactured For MobileHelp Made in Malaysia FCC ID: PXTCBS4-01 IC ID: 10876A-CBS401 CAN ICES-3(B)/ This product contains; (01)00862262000453(11)170623(21)1234 Testing your In-Home Wireless System Please test your system on a weekly basis using the TEST icon. You can use the TEST button on your Cellu lar Base Station to conduct a test without speaking to an Emergency Response Operator by following these steps: - Press and hold the TEST button on Base Station until it illuminates green. - You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant. - Press the Neck Pendant or Wrist Button. - The Base Station will announce “test call sent to Emergency Response Center”. - If your test was successful, you will hear “thank you for testing your device” from the Base Station speaker. - If your test was not successful, the Base Station will announce “user auto-test failed.” Please contact Technical Support. The Base Station contains a battery backup. If you would like to test the battery backup capability, please unplug the power for the Cellular Base Station from the AC remember to plug the power back into the AC outlet. Complete User GuideComplete User Guide1011 SRDR-00035 Rev. 1SRDR-00035 Rev. 1 Base Station Voice Guidance Your Base Station has voice announcements. Select announcements are listed below: EventVoice PromptNotes The Base Station is powered on “System Ready” Base Station ON/OFF switch has been turned on, be sure to connect to electric outlet or it will run on battery backup. Both red emergency and blue reset buttons “Power not detected” or “Power detected” (when electricity is reconnected) Check that the Base Station is correctly plugged into an electrical outlet. The battery needs charging “Low Battery” Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup. The emergency call is initiated “Call in progress”Alarm is being sent to the Emergency Response Center. Call connected “Please stand by for operator” Respond to the Emergency Operator’s call over the device speaker. Base Station receives a fall signal “Fall Detected - Press and hold Button to Cancel” This will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold the button on the Fall Button for 5 seconds to cancel the signal. Fall alarm is canceled“Alarm Canceled”Alarm has been canceled. Medication Reminders (optional service): At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder, please press reset to accept” and the blue Reset The name of the medication will be displayed on the Cellular Base Station screen, just as it was entered in the Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until the Reset Button is pressed. If you press the Reset Button, the reminder wi…

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22-1303_EUT External Photos Page 1 of 9 External Photos Model Number: DC-CBS4-03, DC-CBS4-13 22-1303_EUT External Photos Page 2 of 9 EUT Photo (1) EUT Photo (2) 22-1303_EUT External Photos Page 3 of 9 EUT Photo (3) EUT Photo (4) 22-1303_EUT External Photos Page 4 of 9 EUT Photo (5) EUT Photo (6) 22-1303_EUT External Photos Page 5 of 9 EUT Photo (7) EUT Photo (8) 22-1303_EUT External Photos Page 6 of 9 EUT Photo (9) EUT Photo (10) 22-1303_EUT External Photos Page 7 of 9 EUT Photo (11) EUT Photo (12) 22-1303_EUT External Photos Page 8 of 9 EUT Photo (13) EUT Photo (14) 22-1303_EUT External Photos Page 9 of 9 EUT Photo (15)

ABL C43-04A DAVISCOMMS INTERNAL USE ONLY Page 3 11 OCT 2022 CBS4PLUS Back label AT&T ARTWORK 1. DC-CBS4-03 (CBS 4.0+, AT&T LTE (LARA R6)) 65.6mm 27.4mm UDI,G-128 FORMAT Model Number: OFF ON USB Manufactured For MobileHelp 33431 Made in Malaysia This product contains; Module FCC ID: Module IC: 8595A-UBX21BE02 FCC ID: IC: XPYUBX21BE02 DC-CBS4-03 PXTCBS4-13 10876A-CBS413 CAN ICES-003(B)/NMB-003(B) ABL C43-01C DAVISCOMMS INTERNAL USE ONLY Page 3 11 OCT 2022 CBS4PLUS Back label Verizon ARTWORK 1. DC-CBS4-13 (CBS 4.0+, Verizon LTE (LARA R6)) 65.6mm 27.4mm UDI,G-128 FORMAT Model Number: OFF ON USB Manufactured For MobileHelp 33431 Made in Malaysia This product contains; Module FCC ID: Module IC: 8595A-UBX21BE02 FCC ID: IC: XPYUBX21BE02 DC-CBS4-13 PXTCBS4-13 10876A-CBS413 CAN ICES-003(B)/NMB-003(B)

22-1303_EUT Internal Photos Page 1 of 19 Internal Photos Model Number: DC-CBS4-03, DC-CBS4-13 22-1303_EUT Internal Photos Page 2 of 19 EUT Photo (1) EUT Photo (2) 22-1303_EUT Internal Photos Page 3 of 19 EUT Photo (3) EUT Photo (4) 22-1303_EUT Internal Photos Page 4 of 19 EUT Photo (5) EUT Photo (6) LTE MAIN ANT. LTE Band B2, B4, B5, B12, B13, B14, B66, B71 22-1303_EUT Internal Photos Page 5 of 19 EUT Photo (7) EUT Photo (8) 22-1303_EUT Internal Photos Page 6 of 19 EUT Photo (9) EUT Photo (10) 22-1303_EUT Internal Photos Page 7 of 19 EUT Photo (11) EUT Photo (12) 22-1303_EUT Internal Photos Page 8 of 19 EUT Photo (13) EUT Photo (14) 22-1303_EUT Internal Photos Page 9 of 19 EUT Photo (15) EUT Photo (16) 22-1303_EUT Internal Photos Page 10 of 19 EUT Photo (17) EUT Photo (18) SRD-433 MHz ANT. Bluetooth LE ANT. 22-1303_EUT Internal Photos Page 11 of 19 EUT Photo (19) EUT Photo (20) 22-1303_EUT Internal Photos Page 12 of 19 EUT Photo (21) EUT Photo (22) 22-1303_EUT Internal Photos Page 13 of 19 EUT Photo (23) EUT Photo (24) 22-1303_EUT Internal Photos Page 14 of 19 EUT Photo (25) EUT Photo (26) 22-1303_EUT Internal Photos Page 15 of 19 EUT Photo (27) EUT Photo (28) 22-1303_EUT Internal Photos Page 16 of 19 EUT Photo (29) EUT Photo (30) 22-1303_EUT Internal Photos Page 17 of 19 EUT Photo (31) EUT Photo (32) 22-1303_EUT Internal Photos Page 18 of 19 EUT Photo (33) EUT Photo (34) 22-1303_EUT Internal Photos Page 19 of 19 EUT Photo (35) EUT Photo (36)

Page 1 of 11 Report Number: 2211FS25 Version: 00 MPE Report Applicant ： Mobilehelp, LLC Product Name ： Cellular Base Station Gen4.0 Plus Trade Name ： MobileHelp Model Number ： DC-CBS4-03, DC-CBS4-13 Applicable Standard ： 47 CFR § 2.1091 Received Date ： Aug. 17, 2022 Issue Date ： Dec. 06, 2022 Issued by Approved By ： Eurofins E&E Wireless Taiwan Co., Ltd. No. 140-1, Changan Street, Bade District, Taoyuan City 334025, Taiwan (R.O.C.) Tel：+886-3-2710188 / Fax：+886-3-2710190 Taiwan Accreditation Foundation accreditation number: 1330 Note: 1.The test results are valid only for samples provided by customers and under the test conditions described in this report. 2.This report shall not be reproduced except in full, without the written approval of Eurofins E&E Wireless Taiwan Co., Ltd. 3.The relevant information is provided by customers in this test report. According to the correctness, appropriateness or completeness of the information provided by the customer, if there is any doubt or error in the information which affects the validity of the test results, the laboratory does not take the responsibility. Page 2 of 11 Report Number: 2211FS25 Version: 00 Revision History Rev. Issued Date Revisions Revised By 00 Dec. 06, 2022 Initial Issue Abby Hsu Page 3 of 11 Report Number: 2211FS25 Version: 00 Contents 1. General Information .................................................................................................................... 4 2. Description of Equipment under Test (EUT) ............................................................................ 5 3. RF Exposure Limit ...................................................................................................................... 7 4. RF Exposure Assessment .......................................................................................................... 8 5. Maximum Tune-up Power ......................................................................................................... 10 6. Test Result ................................................................................................................................. 11 7. Conclusion ................................................................................................................................. 11 Page 4 of 11 Report Number: 2211FS25 Version: 00 1. General Information 1.1 Reference Applicable Standard Standard Description Version IEEE C95.1 American National Standard safety levels with respect to human exposure to radio frequency electromagnetic fields, 300 KHz to 100 GHz, New York. 1992 47 CFR § 2.1091 Radiofrequency radiation exposure evaluation: mobile devices. - 47 CFR § 1.1310 Radiofrequency radiation exposure limits. - 1.2 Testing Location Site Name: Site Name: Eurofins E&E Wireless Taiwan Co., Ltd. Site Address: ▓ No. 140-1, Changan Street, Bade District, Taoyuan City 334025, Taiwan (R.O.C.) Site Address: □ No. 2, Wuquan 5th Rd. Wugu Dist., New Taipei City, Taiwan (R.O.C.) Page 5 of 11 Report Number: 2211FS25 Version: 00 2. Description of Equipment under Test (EUT) Applicant Mobilehelp, LLC 5050 Conference Way North, Suite 125, Boca Raton, FL 33431 Manufacturer Daviscomms (Malaysia) Sdn Bhd Plot 324A, Lorong Perindustrian Bukit Minyak 20, MK 13, Penang Science Park 14100 Simpang Ampat, Pulau Pinang, Malaysia Product Name Cellular Base Station Gen4.0 Plus Trade Name MobileHelp Model Number DC-CBS4-03, DC-CBS4-13 FCC ID PXTCBS4-13 Frequency Range LTE Band 2 (BW 1.4, 3, 5, 10, 15, 20 MHz)：1850 - 1910 LTE Band 4 (BW 1.4, 3, 5, 10, 15, 20 MHz)：1710 - 1755 LTE Band 5 (BW 1.4, 3, 5, 10 MHz)：824 - 849 LTE Band 12 (BW 1.4, 3, 5, 10 MHz)：699 - 716 LTE Band 13 (BW 5, 10 MHz)：777 - 787 LTE Band 14 (BW 5, 10 MHz)：788 - 798 LTE Band 66 (BW 1.4, 3, 5, 10, 15, 20 MHz)：1710 - 1780 LTE Band 71 (BW 5, 10, 15, 20 MHz)：663 - 698 Bluetooth：2402 - 2480 MHz RFID：300 - 450 MHz Supported Modulations LTE: QPSK / 16QAM Bluetooth : GFSK RFID: ASK Device Category Mobile Note: The above information of DUT was declared by manufacturer. Please refer to the specifications or user's manual for more detailed description. Page 6 of 11 Report Number: 2211FS25 Version: 00 Antenna Information Antenna Band Model Type Freq.(Min) Max. Gain (dBi) ANT 0 LTE Band 2 GACBS2LTE-M01 PCB Antenna 1850 - 1910 2.75 LTE Band 4 1710 - 1755 3.02 LTE Band 5 824 - 849 0.82 LTE Band 12 699 - 716 1.16 LTE Band 13 777 - 787 1.59 LTE Band 14 788 - 798 1.59 LTE Band 66 1710 - 1780 3.02 LTE Band 71 663 - 698 1.16 Bluetooth LE GA123416BL02 Chip Antenna 2402 - 2480 2.28 RFID 433 MHz Antenna PCB Antenna 300 - 450 -1.94 ANT 1 LTE Band 2 GACBS2LTE-D01 PCB Antenna 1850 - 1910 2.70 LTE Band 4 1710 - 1755 2.65 LTE Band 5 824 - 849 2.14 LTE Band 12 699 - 716 0.09 LTE Band 13 777 - 787 0.09 LTE Band 14 788 - 798 0.09 LTE Band 66 1710 - 1780 2.65 LTE Band 71 663 - 698 0.09 Page 7 of 11 Report Number: 2211FS25 Version: 00 3. RF Exposure Limit For devices that operate at larger distances from persons, where there are minimal RF coupling interactions between a device and the user or nearby persons, RF exposure compliance using maximum permissible exposure (MPE) limits is applied. The limits for MPE is listed as below: Limits for General Population / Uncontrolled Exposure Frequency Range (MHz) Electric Field Strength (E) (V/m) Magnetic Field Strength (H) (A/m) Power Density (S) (mW/cm²) Averaging Time|E|²,|H|² or S (minutes) 0.3-1.34 614 1.63 (100)* 30 1.34-30 824 / f 2.19 / f (180 / f 2 )* 30 30-300 27.5 0.073 0.2 30 300-1500 - - F / 1,500 30 1,500-100,000 - - 1.0 30 Limits for Occupational / Controlled Exposure Frequency Range (MHz) Electric Field Strength (E) (V/m) Magnetic Field Strength (H) (A/m) Power Density (S) (mW/cm²) Averaging Time|E|²,|H|² or S (minutes) 0.3-3.0 614 1.63 (100)* 6 3.0-30 1,842 / f 4.89 / f (900 / f 2 )* 6 30-300 61.4 0.163 1.0 6 300-1,500 - - F / 300 6 1,500-100,000 - - 5 6 f = frequency in MHz. * = Plane-wave equivalent power density. Page 8 of 11 Report Number: 2211FS25 Versio…

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Page 1 of 48 Report Number: 2209FR21 Version: 00 RF Test Report Applicant ： Mobilehelp, LLC Product Name ： Cellular Base Station Gen4.0 Plus Trade Name ： MobileHelp Model Number ： DC-CBS4-03, DC-CBS4-13 Applicable Standard ： FCC 47 CFR PART 15 SUBPART C ANSI C63.10:2013 Received Date ： Aug. 17, 2022 Test Period ： May. 23 ~ Sep. 06, 2022 Issued Date ： Dec. 06, 2022 Issued by Eurofins E&E Wireless Taiwan Co., Ltd. No. 140-1, Changan Street, Bade District, Taoyuan City 334025, Taiwan (R.O.C.) Tel：+886-3-2710188 / Fax：+886-3-2710190 Taiwan Accreditation Foundation accreditation number: 1330 Frequency Range: 9 kHz to 325 GHz (Bade test site) Frequency Range: 9 kHz to 40 GHz (Wugu test site) Test Firm MRA designation number: TW0010 Note: 1.The test results are valid only for samples provided by customers and under the test conditions described in this report. 2.This report shall not be reproduced except in full, without the written approval of Eurofins E&E Wireless Taiwan Co., Ltd. 3.The relevant information is provided by customers in this test report. According to the correctness, appropriateness or completeness of the information provided by the customer, if there is any doubt or error in the information which affects the validity of the test results, the laboratory does not take the responsibility. Page 2 of 48 Report Number: 2209FR21 Version: 00 Revision History Rev. Issued Date Revisions Revised By 00 Dec. 06, 2022 Initial Issue Abby Huang Page 3 of 48 Report Number: 2209FR21 Version: 00 Ve r i f i c a t i o n o f C o m p l i a n c e Applicant : Mobilehelp, LLC Product Name : Cellular Base Station Gen4.0 Plus Trade Name : MobileHelp Model Number : DC-CBS4-03, DC-CBS4-13 FCC ID : PXTCBS4-13 Applicable Standard : FCC 47 CFR PART 15 SUBPART C ANSI C63.10:2013 Test Result : Complied Performing Lab. : Eurofins E&E Wireless Taiwan Co., Ltd. No. 140-1, Changan Street, Bade District, Taoyuan City 334025, Taiwan (R.O.C.) Tel：+886-3-2710188 / Fax：+886-3-2710190 Taiwan Accreditation Foundation accreditation number: 1330 Eurofins E&E Wireless Taiwan Co., Ltd. tested the above equipment in accordance with the requirements set forth in the above standards. All indications of Pass/Fail in this report are opinions expressed by Eurofins E&E Wireless Taiwan Co., Ltd. based on interpretations and/or observations of test results. The test results show that the equipment tested is capable of demonstrating compliance with the requirements as documented in this report. Approved By ： Page 4 of 48 Report Number: 2209FR21 Version: 00 TABLE OF CONTENTS 1 General Information ......................................................................................................... 5 1.1. Summary of Test Result ............................................................................................. 5 1.2. Measurement Uncertainty .......................................................................................... 6 2 EUT Description................................................................................................................ 7 3 Test Methodology ............................................................................................................. 8 3.1. Mode of Operation ...................................................................................................... 8 3.2. EUT Test Step ............................................................................................................. 8 3.3. Configuration of Test System Details .......................................................................... 9 3.4. Test Instruments ....................................................................................................... 10 3.5. Test Site Environment............................................................................................... 12 4 Measurement Procedure ................................................................................................ 13 4.1. AC Power Line Conducted Emission Measurement ................................................. 13 4.2. Radiated Emission Measurement ............................................................................. 15 4.3. Maximum Conducted Output Power Measurement .................................................. 19 4.4. 6 dB RF Bandwidth Measurement ............................................................................ 20 4.5. Maximum Power Density Measurement ................................................................... 21 4.6. Out of Band Conducted Emissions Measurement .................................................... 22 4.7. Antenna Measurement ............................................................................................. 22 5 Test Results .................................................................................................................... 23 5.1. Conducted Emission................................................................................................. 23 5.2. Conducted Test Results ............................................................................................ 29 5.3. Radiated Emission Measurement ............................................................................. 37 Appendix A. Test Setup Photographs Page 5 of 48 Report Number: 2209FR21 Version: 00 1 General Information 1.1. Summary of Test Result Standard Item Result Remark 15.207 AC Power Conducted Emission PASS ----- 15.247(d) Transmitter Radiated Emissions PASS ----- 15.247(b)(3) Max. Output Power PASS ----- 15.247(a)(2) 6 dB RF Bandwidth PASS ----- 15.247(e) Maximum Power Spectral Density PASS ----- 15.247(d) Out of Band Conducted Spurious Emission PASS ----- 15.203 Antenna Requirement PASS ----- Decision Rule ■ Uncertainty is not included. □ Uncertainty is included. Standard Description CFR47, Part 15, Subpart C Intentional Radiators ANSI C63. 10: 2013 American National Standard of Procedures for Compliance Testing of Unlicensed Wireless Devices KDB 558074 …

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Page 1 of 4 Report Number: 2209FR21 Version: 00 Appendix A. Test Setup Photographs Conducted Emissions Test Configuration: Front View Rear View Page 2 of 4 Report Number: 2209FR21 Version: 00 Radiated Emissions Test Configuration: 9 kHz ~ 30 MHz Page 3 of 4 Report Number: 2209FR21 Version: 00 Below 1 GHz _ Front View Below 1 GHz _ Rear View Page 4 of 4 Report Number: 2209FR21 Version: 00 Above 1 GHz _ Front View Above 1 GHz _ Rear View