VFC132001Wireless communication accessory for hearing aids

RELAY USER GUIDE <insert corporate logo> 2 3 Contents About the Relay 6 Getting started 7 Status icons 8 Wearing the Relay 10 Wear the Relay around your neck 10 Wear the Relay on your belt 11 Wear the Relay in your pocket 11 Turn on the Relay 12 Turn off the Relay 13 Charge the battery 14 Change the volume 15 Mute all audio 16 Change the program for your hearing aids 17 Check the status of your hearing aids 18 4 Battery status levels 19 Pair a Bluetooth device with the Relay 20 Turn on Bluetooth 20 Pair a Bluetooth device 21 Unpair all Bluetooth devices from the Relay 23 Using the Relay with your cell phone 24 Answer a call 24 Make a call 24 End a call 25 Switch to an incoming call 25 Change the volume during a call 26 Place a call on hold 27 Mute a call 27 Transfer a call back to your cell phone 28 Listen to music 29 Audio priority rules 30 Lock the controls on the Relay 31 5 Turn the screen backlighting off 32 Troubleshooting 33 Maintenance and care 40 Safety guidelines and warnings 41 Product approvals and markings 44 6 About the Relay The Relay is a wireless communications device that you use with compatible hearing aids. Using the Relay, you can:  Send audio to your hearing aids so that you can do things such as listen to music or make phone calls.  Control the volume and program settings of your hearing aids.  Retrieve and display status information about your hearing aids. When you purchase the Relay, your hearing healthcare professional will use the Settings screen to synchronize the device with your specific hearing aids and your custom program settings. You should not change the settings on this screen. 7 Getting started 8 Status icons Icon Description The battery icon shows how much charge is remaining. The Bluetooth® icon shows that Bluetooth is enabled on the Relay. A blue Bluetooth® icon shows that the Relay is connected to a Bluetooth device, for example, your cell phone. The line in icon shows that a stereo audio cable is connected to the Relay. The music note icon shows that audio is streaming from a connected device. The mute audio icon shows that audio from the Relay is muted to your hearing aids. The charge icon shows that the Relay is plugged into a power adaptor and the battery is charging. 9 Icon Description The mute microphone icon shows that a phone call is on mute and the caller cannot hear you. 10 Wearing the Relay You can wear the Relay in different ways: On a lanyard around your neck, clipped to your belt, or placed in your shirt or jacket pocket. Wear the Relay around your neck 1. Detach the loop clip from the end of the lanyard. 2. Attach the loop clip to the bar on the bottom of the Relay. 3. Reattach the loop clip to the lanyard. Wearing the Relay around your neck is best for use with your cell phone. Tip: If the lanyard becomes caught or tangled, tug firmly on it. The safety clip on the side of the lanyard will break away, releasing the lanyard and device from your neck. 11 Wear the Relay on your belt 1. If it is not already attached to the Relay, snap the belt clip onto the back of the Relay. 2. Clip the device onto your belt. Tip: For best performance, attach the belt clip so that the bottom of the Relay is facing up (i.e. the same way it appears when on the lanyard around your neck). Wear the Relay in your pocket  Place the Relay in your shirt or jacket pocket. 12 Turn on the Relay Each time that you turn on the Relay, it attempts to synchronize with your hearing aids. It also tries to reconnect to the last Bluetooth device that it was connected to, if that device is in range. 1. Press the Power button. 2. To synchronize the Relay with your hearing aids, hold the Relay close to your face and wait for the synchronization process to complete. 3. To skip the synchronization process, press the OK button. 13 Turn off the Relay  Press and hold the Power button for approximately 3-4 seconds, until you see the “Turning Off Now” message. 14 Charge the battery When the battery level is too low, a “Battery Too Low Shutting Down” message appears on the screen. A red battery icon also appears at the top of the screen.  To recharge the battery, insert the power adaptor cable into the micro USB port on the left side of the Relay. You can continue to use the Relay while it is charging. Tip: You can also charge your device using a micro USB cable that you connect to a computer. 15 Change the volume When you change the volume for your hearing aids, you change it for all incoming audio, including phone calls and music. 1. Press the OK button until the Volume screen appears. 2. Press the button to turn up the volume or the button to turn down the volume. Tip: You can hold down a button to continuously raise or lower the volume. 16 Mute all audio You can mute all incoming audio to your hearing aids. When audio mute is on, a muted icon appears at the top of the screen. You will still hear incoming phone calls when audio mute is on. 1. Press and hold the OK button. 2. On the Settings screen, use the arrow buttons to select Mute Audio. 3. Press the OK button. To unmute incoming audio, press the OK button to open the Volume screen. Press the up or down arrow buttons. 17 Change the program for your hearing aids Using the Relay, you can quickly change the program that your hearing aids are currently using. 1. Press the OK button until the Program screen appears. 2. Use the arrow buttons to select the program that you want to switch your hearing aids to. The active program appears highlighted in blue. 18 Check the status of your hearing aids Using the Relay, you can check the battery level of your hearing aids and what program your aids are set to. 1. Press the OK button until the Hearing Aid Status screen appears. 2. Hold the Relay close to your face and wait for the synchronization process to complete. 3. View the current battery level and the program that your hearing aids are using. Tip: If you are listening to audio when you check the status of your hearing aids, the …

Text truncated - open the document above for the full version.

Federal Communications Commission Authorization and Evaluation Division 1435 Oakland Mills Road Columbia, MD 21046 Date: 9 January, 2015 SUBJECT: FCC Application for FCC ID: VFC132001 To Whom It May Concern: We, the undersigned, hereby attest to the fact that we will apply the Verification Authorization procedure pursuant to Part 15, Subpart B - Unintentional Radiators, portion of this composite filing. Regards, Wilson Shedden Project Engineering Specialist Etratech Inc.

Date: 20 November 2014 To Whom It May Concern Subject: Authority to Act as an Agent Applicant: Etratech Inc. FCC ID: VFC132001 Dear Sir/Madam, I hereby appoint UltraTech Engineering Labs Inc. (UltraTech) to act as my agent in preparation of this application for authorization of above equipment under F.C.C. Rules. The applicant hereby certifies that neither the applicant nor any party to the application is subject to a denial of Federal benefits, that include FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. §862 because of a conviction for possession or distribution of a controlled substance. See 47 CFR 1.2002(b) for the definition of a “party” for these purposes. I also certify that the information provided, properly describe the device or system for which authorization is required. Regards, Wilson Shedden Project Engineering Specialist Etratech Inc.

Date: 9 January 2015 To Whom It May Concern Subject: Confidentiality Letter Applicant: Etratech Inc. FCC ID: VFC132001 Dear Sir/Madam: The applicant would like to request the following documents submitted with this application for certification be withheld from public disclosure as per Section 0.457 & 0.459 of FCC Rules. 1. Operational Description 2. Block Diagram 3. Schematics The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. Regards, Wilson Shedden Project Engineering Specialist Etratech Inc.

January 5, 2015 Ultratech Engineering Labs, Inc. 3000 Bristol Circle Oakville, Ontario L6H 6G4 Subject: Application for Equipment Certification under FCC Part 15, Subpart C, Section 15.209 Applicant: Etratech Inc. Product: Ayre Relay Model: 02132001 FCC ID: VFC132001 Dear Sir/Madam: As appointed agent for Etratech Inc., we submit this application for equipment certification of the above product. Kindly review all required documents uploaded to your E-Filing Site. NOTE: The Ayre Relay is a composite device consisting of a 10.579 MHz transceiver and a certified portable Bluetooth module (FCC ID: QOQWT32I). The co-location of these radios does not affect the original filing RF exposure condition of the Bluetooth module, thus, RF exposure evaluation are not address in this filng under Part 15.209. If you have any queries, please do not hesitate to contact us. Yours truly, Dan Huynh Dan Huynh Authorized Agent UltraTech Group of Labs FCC TCB & IC CB Ultratech’s Accreditations: 0685 91038 1309 46390-2049 NVLAP LAB CODE 200093-0 SL2-IN-E-1119R Korea KCC-RRA CA2049 TL363_B TPTDP DA1300 3000 Bristol Circle, Oakville, Ontario, Canada L6H 6G4 Tel.: (905) 829-1570 Fax.: (905) 829-8050 Website: www.ultratech-labs.com Email: [email protected]

Etratech Inc. 1047 Cooke Blvd. Burlington, Ontario, Canada L7T 4A8 Phone: (905) 681-7544 Fax: (905) 681-7601 www.etratech.com ED-1320 – Ayre Relay – e-labeling Exhibit – v1.0 Confidential & Proprietary Page 1 ED-1320 – Ayre Relay e-labeling Exhibit v1.0 05 January 2015 Etratech Inc. 1047 Cooke Blvd. Burlington, Ontario, Canada L7T 4A8 Phone: (905) 681-7544 Fax: (905) 681-7601 www.etratech.com ED-1320 – Ayre Relay – e-labeling Exhibit – v1.0 Confidential & Proprietary Page 2 Revision History Revision Comments Release Date By 1.0 Initial version 01/05/2015 Ian Robin Etratech Inc. 1047 Cooke Blvd. Burlington, Ontario, Canada L7T 4A8 Phone: (905) 681-7544 Fax: (905) 681-7601 www.etratech.com ED-1320 – Ayre Relay – e-labeling Exhibit – v1.0 Confidential & Proprietary Page 3 1. Access to IDs on the Relay Certification IDs can be quickly accessed in the Relay’s menu system, by accessing the “About” screens. This is accomplished by doing the following:  From any main screen, press and hold the “OK” button. This brings up the “Settings” screen.  Use the arrow buttons to select “About”, and press “OK”.  Use the arrow buttons to scroll to the pages with the relevant IDs. The process is illustrated in the photos below: Main Screen: Etratech Inc. 1047 Cooke Blvd. Burlington, Ontario, Canada L7T 4A8 Phone: (905) 681-7544 Fax: (905) 681-7601 www.etratech.com ED-1320 – Ayre Relay – e-labeling Exhibit – v1.0 Confidential & Proprietary Page 4 Pressing and holding the OK button brings up the Settings screen: Selecting “About” brings up the logo and firmware version, with an arrow at the bottom of the screen indicating that more information is available for viewing, by scrolling downward: Etratech Inc. 1047 Cooke Blvd. Burlington, Ontario, Canada L7T 4A8 Phone: (905) 681-7544 Fax: (905) 681-7601 www.etratech.com ED-1320 – Ayre Relay – e-labeling Exhibit – v1.0 Confidential & Proprietary Page 5 Pressing the down arrow key brings up the Model/FCC/IC info screen: Pressing the down arrow key again brings up the “Contains” FCC/IC info screen: Etratech Inc. 1047 Cooke Blvd. Burlington, Ontario, Canada L7T 4A8 Phone: (905) 681-7544 Fax: (905) 681-7601 www.etratech.com ED-1320 – Ayre Relay – e-labeling Exhibit – v1.0 Confidential & Proprietary Page 6 2. Labeling of IDs on the Relay The required IDs are also present on the Relay, in the form of labels affixed to the removable screen protector that is shipped with the Relay from the factory, as follows: 3. Required Information in the User Guide The User Guide for the Relay contains the required certification information and instructions for accessing this information on the Relay itself, beginning on page 44. Required warnings are also included in this section. The generic version of the User Guide is attached in Appendix A, for reference. Note that both the Relay and the User Guide can be slightly customized for each individual customer, allowing them to add their own logo and individual Bluetooth® registration information. These items are highlighted in green in the User Guide.

Ayre Relay Model: 02132001 FCC ID: VFC132001 Applicant: Etratech Inc. 1047 Cooke Boulevard Burlington, Ontario Canada L7T 4A8 In Accordance With Federal Communications Commission (FCC) Part 15, Subpart C, Section 15.209 UltraTech's File No.: 15ETR082_FCC15C209 This Test report is Issued under the Authority of Tri M. Luu Vice President of Engineering UltraTech Group of Labs Date: January 5, 2015 Report Prepared by: Dan Huynh Issued Date: January 5, 2015 Tested by: Hung Trinh Test Dates: November 7 & 12, 2014 December 16, 2014  The results in this Test Report apply only to the sample(s) tested, and the sample tested is randomly selected.  This report must not be used by the client to claim product endorsement by NVLAP or any agency of the US Government. UltraTech 3000 Bristol Circle, Oakville, Ontario, Canada, L6H 6G4 Tel.: (905) 829-1570 Fax.: (905) 829-8050 Website: www.ultratech-labs.com , Email: [email protected], Email: [email protected] Korea KCC-RRA 91038 1309 46390-2049 NVLAP LAB CODE 200093-0 SL2-IN-E- 1119R CA2049 TL363_B TPTDP DA1300 FCC Part 15, Subpart C, Section 15.209 Ayre Relay, Model: 02132001 FCC ID: VFC132001 ULTRATECH GROUP OF LABS File #: 15ETR082_FCC15C209 3000 Bristol Circle, Oakville, Ontario, Canada L6H 6G4 January 5, 2015 Tel. #: 905-829-1570, Fax. #: 905-829-8050, Email: [email protected], Website: http://www.ultratech-labs.com All test results contained in this engineering test report are traceable to National Institute of Standards and Technology (NIST) TABLE OF CONTENTS EXHIBIT 1. INTRODUCTION.................................................................................................................................................. 1 1.1. SCOPE ........................................................................................................................................................................ 1 1.2. RELATED SUBMITTAL(S)/GRANT(S) ........................................................................................................................ 1 1.3. NORMATIVE REFERENCES ...................................................................................................................................... 1 EXHIBIT 2. PERFORMANCE ASSESSMENT........................................................................................................................ 2 2.1. CLIENT INFORMATION .............................................................................................................................................. 2 2.2. EQUIPMENT UNDER TEST (EUT) INFORMATION ................................................................................................... 2 2.3. EUT’S TECHNICAL SPECIFICATIONS....................................................................................................................... 3 2.4. LIST OF EUT’S PORTS............................................................................................................................................... 3 2.5. ANCILLARY EQUIPMENT ........................................................................................................................................... 3 2.6. TEST SETUP BLOCK DIAGRAM ................................................................................................................................ 4 EXHIBIT 3. EUT OPERATING CONDITIONS AND CONFIGURATIONS DURING TESTS................................................... 5 3.1. CLIMATE TEST CONDITIONS.................................................................................................................................... 5 3.2. OPERATIONAL TEST CONDITIONS & ARRANGEMENT FOR TESTS..................................................................... 5 EXHIBIT 4. SUMMARY OF TEST RESULTS ......................................................................................................................... 6 4.1. LOCATION OF TESTS ................................................................................................................................................ 6 4.2. APPLICABILITY & SUMMARY OF EMC EMISSION TEST RESULTS ....................................................................... 6 4.3. MODIFICATIONS INCORPORATED IN THE EUT FOR COMPLIANCE PURPOSES ................................................ 6 EXHIBIT 5. TEST DATA ......................................................................................................................................................... 7 5.1. POWERLINE CONDUCTED EMISSION [47 CFR 15.207(a)]...................................................................................... 7 5.2. TRANSMITTER RADIATED EMISSIONS [47 CFR §§ 15.209 & 15.205] ..................................................................10 5.3. 20 dB BANDWIDTH [47 CFR 15.209 (a)] .................................................................................................................. 13 EXHIBIT 6. TEST EQUIPMENT LIST ................................................................................................................................... 14 EXHIBIT 7. MEASUREMENT UNCERTAINTY..................................................................................................................... 15 7.1. LINE CONDUCTED EMISSION MEASUREMENT UNCERTAINTY ......................................................................... 15 7.2. RADIATED EMISSION MEASUREMENT UNCERTAINTY .......................................................................................15 FCC Part 15, Subpart C, Section 15.209 Page 1 of 15 Ayre Relay, Model: 02132001 FCC ID: VFC132001 ULTRATECH GROUP OF LABS File #: 15ETR082_FCC15C209 3000 Bristol Circle, Oakville, Ontario, Canada L6H 6G4 January 5, 2015 Tel. #: 905-829-1570, Fax. #: 905-829-8050, Email: [email protected], Website: http://www.ultratech-labs.com All test results contained in this engineering test report are traceable to National Institute of Standards and Technology (NIST) EXHIBI…

Text truncated - open the document above for the full version.

ANNEX 1 - TEST SETUP PHOTOGRAPHS Etratech Inc. Ayre Relay, Model 02132001 FCC ID: VFC132001 A1 - 1 Power Line Conducted Emissions ANNEX 1 - TEST SETUP PHOTOGRAPHS Etratech Inc. Ayre Relay, Model 02132001 FCC ID: VFC132001 A1 - 2 Power Line Conducted Emissions ANNEX 1 - TEST SETUP PHOTOGRAPHS Etratech Inc. Ayre Relay, Model 02132001 FCC ID: VFC132001 A1 - 3 Radiated Emissions at 10 m Distance (for frequencies below 30 MHz) ANNEX 1 - TEST SETUP PHOTOGRAPHS Etratech Inc. Ayre Relay, Model 02132001 FCC ID: VFC132001 A1 - 4 Radiated Emissions at 3 m Distance (30 MHz to 1000 MHz)