XKB-D3500CLV2Payment terminal

Desk Series User Guide www.ingenico.com 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Desk Series 900024281 R11 001 02/2022 Copyright© 2017 Ingenico All rights reserved 2 13 13 14 Contents 1_Introduction 2_Unpacking 3_Recommendations 3_1 Safety / Sicherheit 3_1_1 Safety 3_1_2 Sicherheit 3_2 Telephone emergency, hanging up 3_3 Security of your terminal (tampering attempt detection) 3_4 Desk series : Fixed Installation 3_5 Characteristics 3_5_1 Main Characteristics 3_5_2 Haupteigenschaften 4_Installation 13 4_1 Positioning the terminal 4_2 Aufstellung des Terminals 4_3 Connections 4_4 Installing the Terminal - Cable fixing 4_4_1 Kit Magic Box installation (optional) 4_5 Installing SAM (Secure access module) 4 5 6 6 8 6 7 8 9 10 10 11 15 17 20 Desk Series 900024281 R11 001 02/2022 Copyright© 2017 Ingenico All rights reserved 3 27 30 31 32 4_6 Installing MicroSD Card (optional) 4_7 Installing SIM for GPRS (optional) 4_8 Installing SAM3 (optional) 4_9 Installing 2nd SIM for GPRS (optional) 5_Installing a paper roll 25 6_Daily use 27 6_1 Keypad functions 6_2 Adjusting the contrast (B&W display only) 6_3 Card insertion 6_3_1 Swiping a card 6_3_2 Inserting a chip card 6_3_3 Reading Contacless (Optional) 6_3_4 Headphone output (Optional) 7_Maintenance / Wartung 30 7_1 Paper roll 7_2 Cleaning of the terminal 7_3 Transport and storage 7_4 Troubleshooting 32 7_5 Troubleshooting 33 8_Markings 33 8_1 FCC/IC Compliance 21 22 23 24 28 28 28 28 28 30 35 Desk Series 900024281 R11 001 02/2022 Copyright© 2017 Ingenico All rights reserved 4 1_Introduction Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility. GARANTIE / SICHERHEIT Um bestmöglich von dem garantierten Produkt zu profitieren und die Sicherheitsbedingungen zu gewährleisten, bitten wir Sie ausschließlich das der Verpackung beiliegende Netzteil zu benutzen und ausschließlich befugte Personen mit der Wartung zu beauftragen. Bei Nichtbeachtung dieser Anweisung erlischt die Haftbarkeit des Herstellers. This symbol indicates an important Warning. Dieses Symbol weist auf eine wichtige Warnung. This symbol indicates a piece of advice. Desk Series 900024281 R11 001 02/2022 Copyright© 2017 Ingenico All rights reserved 5 2_Unpacking According to the model, the following items are included in the packaging box (including optional accessories): The terminal equipped with its paper roll The power supply with its cable connection (according to the national needs). The cable connection for the telephone or Ethernet network This installation guide User guide Wall mounted power supply unit Cable connection for the telephone or Ethernet network Terminal Desktop power supply unit required if terminal is fitted with the following options: Radio model (all) Contactless model CAUTION The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply. WARNHINWEIS Bitte verwenden Sie ausschließlich das mitgelieferte Netzteil, kein anderes Netzteil. Desk Series 900024281 R11 001 02/2022 Copyright© 2017 Ingenico All rights reserved 6 ADVICE Keep the packaging. It must be re -used whenever the terminal is shipped. 3_Recommendations 3_1 Safety / Sicherheit 3_1_1 Safety Power on/Power down – Emergency stop To power on or power down the terminal connect or disconnect the power supply from the electric outlet. Lithium battery cell The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component. Electrical power supply network The electrical outlet must meet the following criteria: Must be installed near the equipment and easily accessible; Must meet standards and regulations in the country of use; For type A plug, the protection of the installation must be set to 20 A. Except for Norway do not connect on an IT electrical network. Telephone network The phone network must comply with standards and regulations in the country of use Explosion areas Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. Electronic health appliances According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. Desk Series 900024281 R11 001 02/2022 Copyright© 2017 Ingenico All rights reserved 7 Bottom side compartment trapdoor Located under the terminal, it must be in place during normal operation of the terminal. Le réseau téléphonique doit être conforme aux normes et réglementations en vigueur dans le pays d’utilisation. 3_1_2 Sicherheit Power ein/Power aus – Nothalt Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose. Lithium-Batterie Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen. Anschluss an das Stromnetz Die Steckdose muss die folgenden Kriterien erfüllen: In der Nähe des Geräts befinden und leicht zugänglich Erfüllt die N…

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Document Version 1.1 2020-10-30 LONG-TERM CONFIDENTIALITY REQUEST for Certification Service in the USA Federal Communication Commission Equipment Authorization Division, Application Processing Branch 7435 Oakland Mills Road Columbia, MD 21048 TO WHOM IT M AY CONCERN Pursuant to Paragraphs §0.457 and 0.459 of the Commission’s Rules (47 C.F.R.) and Section §552(b)(4) of the Freedom of Information Act, we request Long-Term Confidentiality for the following product: For the product stated above, we request Long-Term Confidentiality for exhibits which contain Block Diagram, Operational Description, Parts List/Tune Up Info, Schematics, SDR Software/Security Info. The above exhibits contain ou r trade secrets and proprietary information that could be of benefit to o ur competitors. This information will not be publicly available. If you have any questions, please feel free to contact us at the address shown below. Sincerely, Company Name: Phone: Company Address: Fax: E-mail: Contact Name: Signature: Signature Date: Check your GC here. Click Grantee Search. FCC I D: Grantee Code Equipment Product Code

Annex A No.1-3390/21-01-01_Annex_A External photos of the Device Under Test This document is electronically signed and valid without handwritten signature. For verification of the electronic signatures, the public keys can be requested at the testing laboratory. Document authorized: Hans-Joachim Wolsdorfer Lab Manager Radio Communications CTC advanced GmbHUntertuerkheimer Str. 6-10 66117 Saarbruecken / Germany Phone: +49 681 5 98 - 0 Fax: +49 681 5 98 - 9075 web: ctcadvanced.com e-mail: [email protected] Photos Annex A Photo 1 Photo 2 2022-01-28Document 1-3390/21-01-01_Annex_A2/6 Photo 3 Photo 4 2022-01-28Document 1-3390/21-01-01_Annex_A3/6 Photo 5 Photo 6 2022-01-28Document 1-3390/21-01-01_Annex_A4/6 Photo 7 Photo 8 2022-01-28Document 1-3390/21-01-01_Annex_A5/6 Photo 9 - END OF DOCUMENT - 2022-01-28Document 1-3390/21-01-01_Annex_A6/6

, • • ingenico HVN: DES35BB Product: Desk/3500 CL/Eth/Mod F CC ID : XKB -035 00ClV2 SN: • 17299733325'106ll60 J 94 2103 IC : 25860 - 03500ClV2 US : IEOMM01803000 PH: TC03251060CC . "'Q� �-"� MAC Adr: 54E140E32F84 Wlfl Adr: Owtl4El4051.F?.F� ® us Mad� In: VIEtNAM II I II II I Ill I I II I I Ill I 1111111111 1111 1 I 11111111 PN: TCD30012572S 111111 111111111 I IIIII I I I I I I II I 1111111111 11111 SN: 172997333261060601942703 Desk/3500 CL/Eth/Mod/V2

VERS.PART DRAWING NUMBER FORMAT SIZE FEUILLE / SHEET ETABLI DRAWN VERIFIE ECHELLE SCALE DATEDATE LIBELLE DENOMINATION DOCUMENT INGENICO REPRODUCTION ET DIVULGATION INTERDITES ALL RIGHTS RESERVED REPRODUCTION AND DISCLOSURE PROHIBITED CHECKED 000 02 TYPE R40 Adobe / ILLUSTRATOR PN: XXXXXXXXXXXX Country Manufacturing Terminal Revision (optional) Terminal Reference Terminal Serial Number - The revision Terminal is optional according to Ingenico Master Data Base request: 2 figures must be the SAP one. Terminal Label - XKB-D3500CLV2 Made in: XX Bar-Code 2D MAC Adr: Terminal Bar-Code Serial N° (1D) SN: YYDDDFFVPPPPPPPPXXXXXXXX HVN: DES35BB Product: Desk/3500 CL/Eth/Mod SN: YYDDDFFVPPPPPPPPXXXXXXXX PN: XXXXXXXXXXXX Connectivity Ex: /Eth/Mod MAC Adr: PN: SN: Terminal Bar-Code (1D) Ratings: 8V 3A IC : 2586D-D3500CLV2 FCC ID : XKB-D3500CLV2 US : IEOMM01BD3000 Wifi Adr: Wifi Adr: HVN: DES35BB Desk/3500 CL/Eth/Modv2

Annex B 1-3390/20-01-01_AnnexB Internal photos of the Equipment Under Test This addendum is electronically signed and valid without handwritten signature. For verification of the electronic signatures, the public keys can be requested at the testing laboratory. Document authorized: Tobias Wittenmeier Testing Manager Radio Communications & EMC CTC advanced GmbHUntertuerkheimer Str. 6-10 66117 Saarbruecken / Germany Phone: +49 681 5 98 - 0 Fax: +49 681 5 98 - 9075 web: ctcadvanced.com e-mail: [email protected] Photos Photo 1 Photo 2 2022-02-02Document No. 1-3390/20-01-01_AnnexB2/4 Photo 3 Photo 4 2022-02-02Document No. 1-3390/20-01-01_AnnexB3/4 Document history VersionApplied changesDate of release initial release2022-02-02 - END OF DOCUMENT - 2022-02-02Document No. 1-3390/20-01-01_AnnexB4/4

© CTC advanced GmbH Page 1 of 4 BNetzA - CAB - 02/21 - 102 RF Exposure Evaluation according to KDB 447498 D01 v06 Report identification number: 1-3390/21-01-08_FCC Certification numbers and labeling requirements FCC ID XKB-D3500CLV2 This test report is electronically signed and valid without handwritten signature. For verification of the electronic signatures, the public keys can be requested at the testing laboratory. Document authorised: Alexander Hnatovskiy Marco Scigliano Lab Manager Testing Manager Radio Communications & EMC Radio Communications & EMC Report no.: 1-3390/21-01-08 © CTC advanced GmbH Page 2 of 4 1. SAR test exclusion (KDB 447498 D01 General RF Exposure Guidance v06) 4.3.1. Standalone SAR test exclusion considerations Unless specifically required by the published RF exposure KDB procedures, standalone 1-g head or body and 10-g extremity SAR evaluation for general population exposure conditions, by measurement or numerical simulation, is not required when the corresponding SAR Test Exclusion Threshold condition(s), listed below, is (are) satisfied. These test exclusion conditions are based on source-based time-averaged maximum conducted output power of the RF channel requiring evaluation, adjusted for tune-up tolerance, and the minimum test separation distance required for the exposure conditions. The minimum test separation distance defined in 4.1 f) is determined by the smallest distance from the antenna and radiating structures or outer surface of the device, according to the host form factor, exposure conditions and platform requirements, to any part of the body or extremity of a user or bystander. To qualify for SAR test exclusion, the test separation distances applied must be fully explained and justified, typically in the SAR measurement or SAR analysis report, by the operating configurations and exposure conditions of the transmitter and applicable host platform requirements, according to the required published RF exposure KDB procedures. When no other RF exposure testing or reporting are required, a statement of justification and compliance must be included in the equipment approval, in lieu of the SAR report, to qualify for SAR test exclusion. When required, the device specific conditions described in the other published RF exposure KDB procedures must be satisfied before applying these SAR test exclusion provisions; for example, handheld PTT two-way radios, handsets, laptops and tablets, etc. a) For 100 MHz to 6 GHz and test separation distances ≤ 50 mm, the 1-g and 10-g SAR test exclusion thresholds are determined by the following: [(max. power of channel, including tune-up tolerance, mW) / (min. test separation distance, mm)] · [√f (GHz) ] ≤ 3.0 for 1-g SAR, and ≤ 7.5 for 10-g extremity SAR, where  f (GHz) is the RF channel transmit frequency in GHz  Power and distance are rounded to the nearest mW and mm before calculation  The result is rounded to one decimal place for comparison  The values 3.0 and 7.5 are referred to as numeric thresholds in step b) below The test exclusions are applicable only when the minimum test separation distance is ≤ 50 mm, and for transmission frequencies between 100 MHz and 6 GHz. When the minimum test separation distance is < 5 mm, a distance of 5 mm according to 4.1 f) is applied to determine SAR test exclusion. b) For 100 MHz to 6 GHz and test separation distances > 50 mm, the 1-g and 10-g SAR test exclusion thresholds are determined by the following (also illustrated in Appendix B): 1) {[Power allowed at numeric threshold for 50 mm in step a)] + [(test separation distance – 50 mm)·(f (MHz) /150)]} mW, for 100 MHz to 1500 MHz 2) {[Power allowed at numeric threshold for 50 mm in step a)] + [(test separation distance – 50 mm)·10]} mW, for > 1500 MHz and ≤ 6 GHz c) For frequencies below 100 MHz, the following may be considered for SAR test exclusion (also illustrated in Appendix C): 1) For test separation distances > 50 mm and < 200 mm, the power threshold at the corresponding test separation distance at 100 MHz in step b) is multiplied by [1 + log(100/f (MHz) )] 2) For test separation distances ≤ 50 mm, the power threshold determined by the equation in c) 1) for 50 mm and 100 MHz is multiplied by ½ 3) SAR measurement procedures are not established below 100 MHz. Report no.: 1-3390/21-01-08 © CTC advanced GmbH Page 3 of 4 2. EUT technologies Declared minimum safety distance: 20 cm f Min f Max # P cond P EIRP P RF Exp P Result P Limit % RFID 13.56 MHz 13.56 13.56 A, B 33.6 -15.0 33.6 2290.87 2400.40 95.44% SRD Technology Frequency [MHz] Reference Power [mW] Share of Limit Output Power [dBm] Note: For SAR test exclusion a test separation distance of 199 mm was considered. Referenced Documents: # Results from: A Test Report 1-3390/21-01-02, page 19 B Datasheet PN5190.pdf, page 7 (see Annex A) 3. Collocation overview: Only RFID available. 4. Conclusion This prediction demonstrates the following: The power density levels for FCC at a distance of 20 cm are below the maximum levels allowed by regulations. Conclusion: RF exposure evaluation is not required. Report no.: 1-3390/21-01-08 © CTC advanced GmbH Page 4 of 4 Annex A: Technical Documentation PN5190 (Extract) – Max. Power:

TEST REPORT Test report no.: 1-3390/21-01-02-A Testing laboratory Applicant CTC advanced GmbH Untertuerkheimer Strasse 6 – 10 66117 Saarbruecken / Germany Phone: + 49 681 5 98 - 0 Fax: + 49 681 5 98 - 9075 Internet: https://www.ctcadvanced.com e-mail: [email protected] Accredited Testing Laboratory: The testing laboratory (area of testing) is accredited according to DIN EN ISO/IEC 17025 (2018-03) by the Deutsche Akkreditierungsstelle GmbH (DAkkS) The accreditation is valid for the scope of testing procedures as stated in the accreditation certificate starting with the registration number: D-PL-12076-01. Ingenico Group 9 Avenue de la Gare Rovaltain 26958 Valence Cedex 9 / FRANCE Contact: Georges Allemand e-mail: [email protected] Manufacturer Ingenico Group 9 Avenue de la Gare Rovaltain 26958 Valence Cedex 9 / FRANCE Test standard/s FCC - Title 47 CFR Part 15 FCC - Title 47 of the Code of Federal Regulations; Chapter I; Part 15 - Radio frequency devices RSS - 210 Issue 10 Spectrum Management and Telecommunications Radio Standards Specification - Licence-Exempt Radio Apparatus: Category I Equipment For further applied test standards please refer to section 3 of this test report. Test Item Kind of test item: Payment Terminal Model name: Desk/3500 CL/Eth/mod FCC ID: XKB-D3500CLV2 ISED certification number: 2586D-D3500CLV2 Frequency: 13.56 MHz Technology tested: RFID Antenna: Integrated antenna Power supply: 102 V to 138 V AC / 8V DC by AC/DC mains adapter AM24W-080I Temperature range: -20°C to +50°C This test report is electronically signed and valid without handwritten signature. For verification of the electronic signatures, the public keys can be requested at the testing laboratory. Test report authorized: Test performed: Christoph Schneider Tobias Wittenmeier Lab Manager Testing Manager Radio Communications Radio Communications Test report no.: 1-3390/21-01-02-A © CTC advanced GmbH Page 2 of 27 1 Table of contents 1 Table of contents ............................................................................................................................................. 2 2 General information ......................................................................................................................................... 3 2.1 Notes and disclaimer ............................................................................................................................ 3 2.2 Application details ................................................................................................................................ 3 2.3 Test laboratories sub-contracted ......................................................................................................... 3 3 Test standard/s, references and accreditations .............................................................................................. 4 4 Reporting statements of conformity – decision rule ...................................................................................... 5 5 Test environment ............................................................................................................................................. 6 6 Test item .......................................................................................................................................................... 6 6.1 General description ............................................................................................................................... 6 6.2 Additional information .......................................................................................................................... 6 7 Description of the test setup............................................................................................................................ 7 7.1 Shielded semi anechoic chamber ......................................................................................................... 8 7.2 Shielded fully anechoic chamber ........................................................................................................ 10 7.3 Conducted measurements normal and extreme conditions ............................................................... 11 8 Sequence of testing ....................................................................................................................................... 12 8.1 Sequence of testing radiated spurious 9 kHz to 30 MHz ................................................................... 12 8.2 Sequence of testing radiated spurious 30 MHz to 1 GHz .................................................................. 13 9 Measurement uncertainty .............................................................................................................................. 14 10 Summary of measurement results ............................................................................................................. 15 11 Additional comments ................................................................................................................................. 16 12 Measurement results.................................................................................................................................. 17 12.1 Occupied bandwidth ........................................................................................................................ 17 12.2 Field strength of the fundamental ................................................................................................... 19 12.3 Field strength of the harmonics and spurious ................................................................................ 20 12.4 Frequency error ............................................................................................................................... 23 13 Observations ...........................................................................................................................................…

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Annex C 1-3390/20-01-01_AnnexC Setup photos of the Equipment Under Test This addendum is electronically signed and valid without handwritten signature. For verification of the electronic signatures, the public keys can be requested at the testing laboratory. Document authorized: Tobias Wittenmeier Testing Manager Radio Communications & EMC CTC advanced GmbHUntertuerkheimer Str. 6-10 66117 Saarbruecken / Germany Phone: +49 681 5 98 - 0 Fax: +49 681 5 98 - 9075 web: ctcadvanced.com e-mail: [email protected] Photos Photo 1 Photo 2 2022-02-02Document No. 1-3390/20-01-01_AnnexC2/7 Photo 3 Photo 4 2022-02-02Document No. 1-3390/20-01-01_AnnexC3/7 Photo 5 Photo 6 2022-02-02Document No. 1-3390/20-01-01_AnnexC4/7 Photo 7 Photo 8 2022-02-02Document No. 1-3390/20-01-01_AnnexC5/7 Photo 9 2022-02-02Document No. 1-3390/20-01-01_AnnexC6/7 Document history VersionApplied changesDate of release initial release2022-02-02 - END OF DOCUMENT - 2022-02-02Document No. 1-3390/20-01-01_AnnexC7/7