2A445-FHL9SP-DWBTE Hearing-aid

 User Manual Dear customerφ Thank you for choosing our BTE Hearing-aidʽ The hearing aid is a very sophisticated electronic equipment which is used for hearing compensation for the one who has hearing impaired. This manual will introduce you some basic use methods of hearing aid and the solutions of common problems to help you use hearing aid better. Please read it carefully and regard it as a user guide. With any question, please be free to contact the local hearing center or customer service center. 1 1. Overview 1.1 Product Name: BTE Hearing-aid (FCC ID: 2A445-FHL9SP-DW) 1.2 Product features The BTE hearing-aid is a digital hearing aid, and has multiple signal processing channels, adaptive noise reduction management, adaptive feedback suppression and other functions. BTE hearing-aid is not only suitable for listening in quiet environment, but also suitable for noisy environment. The appearance design of the product conforms to the principle of ergonomics and is comfortable to wear. 1.3 Software version Software name: Embedded sound processing software based on ultra-low power DSP Version: V1.0 1.4 Data transfer protocol based on product embedded software Standard BLE communication protocol. 1.5 Model Number: FHL9SP-DW 1.6 Operation condition Temperature˖0ć̚+40ć Relative Humidity˖≤80λ Atmospheric pressure˖86KPa~106KPa Voltage˖DC 1.3V 1.7 Impact on environment Please do not randomly abandon the battery after use. Please dispose of the used batteries according to local regulations. 1.8 Safety Danger: To avoid explosion, please do not put the hearing aids into fire or microwave oven, and so on. Danger: To avoid being swallowed by children in accident, please keep the hearing aid away from children. This hearing aids can only be used by people with hearing loss, the rest cannot be used. 2  Those who have undergone ear canal surgery are not recommended to buy this product directly. They should go to the hearing center to consult with an audiologist or a doctor before purchasing.  A hearing aid should not be applied to both ears at the same time. Because the hearing loss of the right or left ear is different.  In case of battery leakage, please stop using the hearing aid and contact the customer service center.  The patient is also the operator for the device.  Only to connect to equipment that conforms with international safety standards, if externally connected.  Software controlled fitted OSPL90 shall not exceed the selected value as a result of corrupt data transfer between programmer and Hearing aid.  Special Users: ˄1˅Children need to wear hearing aids with the help of adults. ˄2˅Please consult your doctor before using hearing aids.  Warning: Hearing aids are able to provide more than 132 dB SPL. The fitted OSPL90 does not increase if the control is disconnected or defective. It neet to the hearing aid professional for RECD measured to correct target of fitted OSPL90. The hearing aids should be fitted by the professional operator otherwise there may be a risk of impairing the remaining hearing of the patient; The hearing aid should be only used by the hearing impaired, not by any other. 2. Technical Specification and Structural Characteristics 2.1 Structure characteristics This hearing aid consists of microphone, signal magnify processing circuit, receiver, multi-functional button, zinc air battery, shell and embedded software(v1.0) 3 1ǃFront MIC 2ǃBack MIC 3ǃMulti-functional button 4ǃBattery Door 5ǃShell 6ǃ Ear hook Response curve 4 3. Indication and Target Users  Indication Hearing compensation for air conductive hearing loss patients.  Target Users Suitable for patients with air-conduct hearing loss, but children under 12 years of age need to be used under the supervision of an adult. 4. Contraindication Acute otitis externa, tympanitis, chronic suppurative otitis media (in the period of purulent infection) and acute suppurative otitis media are not suitable for wearing hearing aids. Patients who are allergic to this material. 5. Precautions  The fitted hearing aids shall be undergo professional hearing test and fitting, and shall be used under the professional guidance of doctors or audiologists. This product will not restore normal hearing and will not prevent or improve hearing impairment resulting from organic conditions. This product is designed to help you make greater use of your remaining hearing. You should keep in mind that it can take time to become accustomed to hear new sounds. For best results, using the hearing aids as much as possible. In most of time, infrequent use of the hearing aids doesn’t permit you to attain full benefit from them. The use of a hearing aid is only part of hearing rehabilitation and may need to be 5 supplemented by auditory training and instruction in lipreading. It is good practice for a person with a hearing loss to have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear). Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of a medical evaluation assure that all medically treatable conditions that may affect hearing are identified and treated. Children with hearing loss ˖In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation. Because hearing loss may cause problems in language, educational and social development of a child. An audiologist is qualified to assist the evaluation and rehabilitation of a child with hearing loss.  Dehumidification Any form of moisture has an impact on the hearing aids. dehumidification can extend the life of the hearing aids. Avoid using or storage in humid environment, to dry the hearing aids on a regular basis.  Water Prevention Do not immerse the hearing aids in any liquid. Remove the hearing aids in advance and keep i…

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Austar Hearing Science and Technology (Xiamen) Co., Ltd. Add: B8, Biomedical Industrial Park, No.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China Tel: +86-18650110816 Fax: +86-0592-5970067 E-mail: [email protected] Date: 2026-01-06 To: FEDERAL COMMUNICATIONS COMMISSION Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Dear Sir/Madam, (Product name: BTE Hearing-aid, Model Name: FHL9SP-DW, FCC ID: 2A445-FHL9SP-DW We,Austar Hearing Science and Technology (Xiamen) Co., Ltd.,hereby authorize Bay Area Compliance Laboratories Corp. (Xiamen)to act as a laboratory for testing and test report generation for the following project(s): ) The product only supports BLE1M, 2M(GFSK), other functions has been shielded by software, and end user cannot activate them. Sincerely, Signature: Printed name: Ula Yang Title: RA Engineer

Austar Hearing Science and Technology (Xiamen) Co., Ltd. Add: B8, Biomedical Industrial Park, No.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China Tel: +86-18650110816 Fax: +86-0592-5970067 E-mail: [email protected] CFR 47 §2.911(d)(5)(i)(ii) Attestation Letter Attestation Letter Date: 01/06/2026 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Ref: Attestation Statements CFR 47 §2.911(d)(5)(i)(ii) Filing FCC ID: 2A445-FHL9SP-DW Austar Hearing Science and Technology (Xiamen) Co., Ltd. (“the applicant”) certifies that the equipment for which authorization is sought is not “covered” equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. Austar Hearing Science and Technology (Xiamen) Co., Ltd. (“the applicant”) certifies that our Austar Hearing Science and Technology (Xiamen) Co., Ltd.(“the applicant”) certifies that as of the date of the filing of the application, the applicant is not identified on the Covered List as an entity producing “covered” equipment. product does not use Kaspersky's software information. Signature Contact Person: Ula Yang Title: RA Engineer

U.S. AGENT LETTER OF ATTESTATION Date: 2026-01-06 FEDERAL COMMUNICATIONS COMMISSION Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Ref: Attestation Statements CFR 47 §2.911(d)(7) Filing FCC ID: 2A445-FHL9SP-DW Austar Hearing Science and Technology (Xiamen) Co., Ltd. certifies that, as of the date of the filing of the application, Iconsigh is our designated U.S. agent for service of process for the above referenced FCC ID. Austar Hearing Science and Technology (Xiamen) Co., Ltd. accepts to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-related proceeding involving the equipment. Iconsigh accepts, as of the date of the filing of the application, the obligation of the designated U.S. agent for service of process for the above referenced FCC ID. Designated U.S. Agent Information: Company Name: Iconsigh Address: 2310 Homestead Road, Suite C1, Los Altos, CA, 94024, USA FRN: 0033398652 Tel.: +1 (408) 320-9867 Email: [email protected] Signed by (printed name): Benjamin Kaur Signature: Applicant: Austar Hearing Science and Technology (Xiamen) Co., Ltd. Address: B8, Biomedical Industrial Park, NO.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China FRN: 0031993454 Tel: +86-18650110816 Email: [email protected] Signed by (printed name): Ula Yang Signature:

QA-FR-170-B Austar Hearing Science and Technology (Xiamen) Co., Ltd. Add: B8, Biomedical Industrial Park, NO.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China Tel: +86-18650110816 Fax: +86-0592-5970067 E-mail: [email protected] FCC Authorization Date: 2026-01-06 FEDERAL COMMUNICATIONS COMMISSION Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Agent Authorization To whom it may concern: We , Austar Hearing Science and Technology (Xiamen) Co., Ltd., Hereby authorizes Bay Area Compliance Laboratories Corp. (Xiamen) to act on its behalf in all matters relating to application for Equipment authorization, including the signing of all documents relating to these matters. All acts carried out by Bay Area Compliance Laboratories Corp. (Xiamen) on our behalf shall have the same effect as our own action. We, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 862. This authorization is valid until further written notice from the applicant. Sincerely Yours, Client’s signature Contact Person: Ula Yang Title: RA Engineer

QA-FR-171-A Austar Hearing Science and Technology (Xiamen) Co., Ltd. Add: B8, Biomedical Industrial Park, NO.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China Tel: +86-18650110816 Fax: +86-0592-5970067 E-mail: [email protected] FCC Confidential Authorization Date: 2026-01-06 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Confidentiality Request regarding application for certification of FCC ID: 2A445-FHL9SP-DW  Block Diagram  Schematics  In accordance with Sections 0.457 and 0.459 of the Commission’s Rules,Austar Hearing Science and Technology (Xiamen) Co., Ltd.hereby requests long-term confidential treatment of information accompanying this application as outlined below: Operation Description The above materials contain proprietary and confidential information not customarily released to the public. The public disclosure of these materials provides unjustified benefits to its competitors in the market. Sincerely, Signature: Contact Person: Ula Yang Title: RA Engineer

Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-EXP Page 1 / 4 EUT EXTERNAL PHOTOS Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-EXP Page 2 / 4 Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-EXP Page 3 / 4 Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-EXP Page 4 / 4

FCC ID:2A445-FHL9SP-DW

Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-INP Page 1 / 5 EUT INTERNAL PHOTOS Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-INP Page 2 / 5 BLE Antenna Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-INP Page 3 / 5 Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-INP Page 4 / 5 Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-INP Page 5 / 5

Page 1 of 7 RF EXPOSURE REPORT For Austar Hearing Science and Technology (Xiamen) Co., Ltd. B8, Biomedical Industrial Park, No.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China FCC ID: 2A445-FHL9SP-DW R e p o r t T y p e : O r i g i n a l R e p o r t P r o d u c t N a m e: B T E H ea r i n g-a i d Report Number: 2507R12690E-RF-02 Report Date: 2025-05-23 Reviewed By: Ash Lin Approved By: Miles Chen Prepared By: Bay Area Compliance Laboratories Corp. (Xiamen) Unit 102, No. 902 Meifeng South Road, Binhai West Avenue, Science and Technology Innovation Park, Torch High tech Zone XiaMen Tel: +86-592-3200111 www.baclcorp.com.cn Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-02 Page 2 of 7 TABLE OF CONTENTS REPORT REVISION HISTORY................................................................................................................................. 3 GENERAL INFORMATION ....................................................................................................................................... 4 PRODUCT DESCRIPTION FOR EQUIPMENT UNDER TEST (EUT) ..................................................................................... 4 RF EXPOSURE EVALUATION ................................................................................................................................. 5 EUT PHOTOGRAPHS ................................................................................................................................................. 6 Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-02 Page 3 of 7 REPORT REVISION HISTORY Number of Revisions Report No. Version Issue Date Description 0 2507R12690E-RF-02 R1V1 2025-05-23 Initial Release Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-02 Page 4 of 7 GENERAL INFORMATION Product Description for Equipment under Test (EUT) Product Name: BTE Hearing-aid Tested Model: FHL9SP-DW Multiple Model(s): N/A Trade mark: Power Supply: DC 1.3V from battery Maximum Conducted Peak Output Power: -0.16dBm Frequency Range: 2402-2480MHz Modulation Technique: GFSK Antenna Type: LDS Antenna ★Maximum Antenna Gain: -3.2dBi EUT Received Status: Good Note: 1. The Maximum Antenna Gain was declared by manufacturer. 2. The EUT supplied by the applicant was received on 2025-03-26. Test Facility The Test site used by Bay Area Compliance Laboratories Corp. (Xiamen) to collect test data is located on the Unit 102, No. 902 Meifeng South Road, Binhai West Avenue, Science and Technology Innovation Park, Torch High tech Zone XiaMen. Bay Area Compliance Laboratories Corp. (Xiamen) Lab is accredited to ISO/IEC 17025 by A2LA (Certificate Number: 7134.01) and the lab has been recognized as the FCC accredited lab under the KDB 974614 D01, the FCC Designation No. : CN1384. Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-02 Page 5 of 7 RF EXPOSURE EVALUATION Applicable Standard According to§2.1093, systems operating under the provisions of this section shall be operated in a manner that ensure that the public is not exposed to radio frequency energy level in excess of the Commission's guideline According to KDB447498 D01 General RF Exposure Guidance v06 The 1-g and 10-g SAR test exclusion thresholds for 100 MHz to 6 GHz at test separation distances < 50 mm are determined by: [(max. power of channel, including tune-up tolerance, mW)/(min. test separation distance, mm)] - [√f(GHz)] < 3.0 for 1-g SAR and < 7.5 for 10-g extremity SAR, where f(GHz) is the RF channel transmit frequency in GHz Power and distance are rounded to the nearest mW and mm before calculation The result is rounded to one decimal place for comparison 3.0 and 7.5 are referred to as the numeric thresholds in the step 2 below The test exclusions are applicable only when the minimum test separation distance is ≤50 mm and for transmission frequencies between 100 MHz and 6 GHz. When the minimum test separation distance is <5 mm, a distance of 5 mm according to 5) in section 4.1 is applied to determine SAR test exclusion. Measurement Result The max conducted power including tune-up tolerance is 0 dBm (1 mW). [(max. power of channel, mW)/(min. test separation distance, mm)][√f(GHz)] =1/5*(√2.480) = 0.3< 3.0 Result: Compliant. The stand-alone SAR evaluation is not necessary Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-02 Page 6 of 7 EUT PHOTOGRAPHS Please refer to the attachment 2507R12690E-RF-EXP EUT EXTERNAL PHOTOGRAPHS and 2507R12690E-RF-INP EUT INTERNAL PHOTOGRAPHS. Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-02 Page 7 of 7 Declarations 1. Bay Area Compliance Laboratories Corp. (Xiamen) is not responsible for authenticity of any information provided by the applicant. Information from the applicant that may affect test results are marked with an asterisk “★”. 2. Unless otherwise stated, the results shown in this test report refer only to the sample(s) tested. 3. Unless required by the rule provided by the applicant or product regulations, then decision rule in this report did not consider the uncertainty. 4. The extended uncertainty given in this report is obtained by combining the standard uncertainty times the coverage factor k=2 with the 95% confidence interval. 5. This report cannot be reproduced except in full, without prior written approval of Bay Area Compliance Laboratories Corp. (Xiamen). 6. This report is valid only with a valid digital signature. The digital signature may be available only under the adobe software above version 7.0. ***** END OF REPORT *****

FCC Part 15.247 Page 1 of 77 FCC PART 15.247 TEST REPORT For Austar Hearing Science and Technology (Xiamen) Co., Ltd. B8, Biomedical Industrial Park, No.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China FCC ID: 2A445-FHL9SP-DW R eport Type: Original Report Product Name: BTE Hearing-aid Report Number: 2507R12690E-RF-01 Report Date: 2025-05-22 Reviewed By: Ash Lin Approved By: Miles Chen Prepared By : Bay Area Compliance Laboratories Corp. (Xiamen) Unit 102, No. 902 Meifeng South Road, Binhai West Avenue, Science and Technology Innovation Park, Torch High tech Zone XiaMen Tel: +86-592-3200111 www.baclcorp.com.cn Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-01 FCC Part 15.247 Page 2 of 77 TABLE OF CONTENTS REPORT REVISION HISTORY................................................................................................................................. 4 GENERAL INFORMATION ....................................................................................................................................... 5 PRODUCT DESCRIPTION FOR EQUIPMENT UNDER TEST (EUT) ..................................................................................... 5 OBJECTIVE ................................................................................................................................................................... 5 TEST METHODOLOGY .................................................................................................................................................. 5 MEASUREMENT UNCERTAINTY .................................................................................................................................... 6 SYSTEM TEST CONFIGURATION .......................................................................................................................... 7 TEST MODE AND VOLTAGE .......................................................................................................................................... 7 DESCRIPTION OF TEST CONFIGURATION ...................................................................................................................... 7 EQUIPMENT MODIFICATIONS ....................................................................................................................................... 7 ★EUT EXERCISE SOFTWARE ...................................................................................................................................... 8 DUTY CYCLE ................................................................................................................................................................ 8 SUPPORT EQUIPMENT LIST AND DETAILS .................................................................................................................... 9 EXTERNAL I/O CABLE .................................................................................................................................................. 9 BLOCK DIAGRAM OF TEST SETUP .............................................................................................................................. 10 SUMMARY OF TEST RESULTS ............................................................................................................................. 11 TEST EQUIPMENT LIST ......................................................................................................................................... 12 FCC §15.203 - ANTENNA REQUIREMENT ........................................................................................................... 13 APPLICABLE STANDARD ............................................................................................................................................ 13 ANTENNA CONNECTOR CONSTRUCTION .................................................................................................................... 13 FCC §15.209, §15.205 & §15.247(d) - SPURIOUS EMISSIONS ............................................................................. 14 APPLICABLE STANDARD ............................................................................................................................................ 14 EUT SETUP ................................................................................................................................................................ 14 EMI TEST RECEIVER & SPECTRUM ANALYZER SETUP .............................................................................................. 16 TEST PROCEDURE ...................................................................................................................................................... 17 RESULT &MARGIN CALCULATION ............................................................................................................................. 17 TEST DATA ................................................................................................................................................................ 18 FCC §15.247(a) (2) – 6 dB EMISSION BANDWIDTH ............................................................................................ 58 APPLICABLE STANDARD ............................................................................................................................................ 58 EUT SETUP ................................................................................................................................................................ 58 TEST PROCEDURE ...................................................................................................................................................... 58 TEST DATA ................................................................................................................................................................ 58 FCC §15.247(b) (3) - MAXIMUM CONDUCTED OUTPUT POWER .................................................................. 62 APPLICABLE STAN…

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AST Page 1 of 2 FHL9SP-DW Antenna describe 1. Antenna describe: Antenna wire Bluetooth Antenna Make name / model name LDS Antenna Antenna gain -3.2dBi Frequency range 2402-2480MHz Connector type soldering Manufacturer Austar Hearing Science and Technology (Xiamen) Co., Ltd. Address B8, Biomedical Industrial Park, No.2064 Wengjiao West Road, Haicang Dist. Xiamen, Fujian, China 2 Antenna Picture: AST Page 2 of 2 Radiation Pattern@2402MHz Antenna gain：-3.2dBi Figure 3.Radiation Pattern@2402MHz when DUT at phi=0º，theta=0º Radiation Pattern@2441MHz Antenna gain：-3.25dBi Figure 4. Radiation Pattern@2441MHz when DUT at phi=0º，theta=0º Radiation Pattern@2480MHz Antenna gain: -3.27dBi Figure 5. Radiation Pattern@2480MHz when DUT at phi=0º，theta=0º

Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-TSP Page 1 / 4 EUT SETUP PHOTOS RE View (9 kHz-30MHz) RE- Front View (30MHz-1GHz) Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-TSP Page 2 / 4 RE- Back View (30MHz-1GHz) RE- Front View (1GHz-18GHz) Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-TSP Page 3 / 4 RE- Back View (1 GHz-18 GHz) RE- Front View (18 GHz-25 GHz) Bay Area Compliance Laboratories Corp. (Xiamen) Report No.: 2507R12690E-RF-TSP Page 4 / 4 RE- Back View (18 GHz-25 GHz)