ACQ-DCX3635Cable Set Top Box

1 IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. • Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. • Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. • Only use attachments/accessories specified by the manufacturer. • Unplug this apparatus during lightning storms or when unused for long periods of time. • Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. IMPORTANT SAFETY CONSIDERATIONS FOR ALL SET-TOPS • The mains plug is the main disconnect device. It shall remain readily accessible and operable. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. • WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. • WARNING: Batteries shall not be exposed to excessive heat such as sunshine, fire or the like. • See label on bottom of unit for additional markings. During Transportation to the Subscriber Home • Transport the cable terminal in its shipping box or an equally padded container. • Do not expose the terminal to rain or moisture. During Installation • Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the terminal so that there is a minimum of two inches of space between surrounding surfaces and the top, left, and right sides of the terminal to ensure proper ventilation. • Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40º C (104º F). • Place the terminal on a flat surface not prone to vibration or impact. • Do not place the terminal on top of another electronic device. • Do not install the terminal in an area where condensation occurs. • To prevent the temporary loss of guide data and cause a temporarily non- responding terminal, do not plug the AC power cord into a switched power outlet. ADDITIONAL SAFETY CONSIDERATIONS FOR DVR MODELS • To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is plugged in. • To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the terminal. • Install the terminal so that there is a minimum of 3 inches of space between surrounding surfaces and the back of the terminal to ensure proper ventilation. FCC Certification This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and the FCC logo. CAUTION: Exposure to Radio Frequency Radiation. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches). FCC COMPLIANCE This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and set-top. • Connect the equipment into an outlet on a circuit different from that to which the set-top is connected. • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment. FCC DECLARATION OF CONFORMITY ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, 1-866-36-AR…

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Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Revision 1 October 2015 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 3 Table of Contents 1. Overview ................................................................................................................ 5 About This Manual............................................................................................................. 5 Audience ................................................................................................................... 5 Supported Hardware ......................................................................................................... 5 Media Players............................................................................................................ 5 AUDIO & VIDEO Input over Ethernet ........................................................................ 8 AUDIO & VIDEO Output over Ethernet ..................................................................... 8 ENCRYPTION ............................................................................................................. 8 SET-TOP BOX INTEGRATION ..................................................................................... 8 ENCLOSURE ............................................................................................................... 8 Media Gateway ......................................................................................................... 9 DCX3635 Media Gateway ....................................................................................... 10 Core Functionality ............................................................................................................ 11 General Functionality .............................................................................................. 11 High-speed Data Functionality ................................................................................ 12 Digital Video Functionality ...................................................................................... 12 Telephony Functionality ......................................................................................... 12 Firmware Functionality .................................................................................................... 12 Compliance and Interoperability ............................................................................ 12 Hardware Support .................................................................................................. 13 Telephony Functionality ......................................................................................... 13 Provisioning Functionality ....................................................................................... 13 Management and Troubleshooting Functionality .................................................. 14 Data Functionality ................................................................................................... 14 Subscriber Interfaces .............................................................................................. 15 Management Interfaces ......................................................................................... 15 Standards Compliance ..................................................................................................... 15 DOCSIS Specifications ............................................................................................. 15 PacketCable Specifications ..................................................................................... 16 ARRIS® Media Gateway/Media Player Video Architecture and Data Flow ..................... 16 ARRIS Headend Server (AHS) .................................................................................. 16 ARRIS Services Portal .............................................................................................. 17 2. Video Pre-Provisioning (Warehousing) .................................................................. 23 General Configuration ..................................................................................................... 24 Firmware Update Method ............................................................................................... 24 Media Gateway Warehousing Process ............................................................................ 25 Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 4 Warehousing Process Overview ............................................................................. 25 Preparing a New Media G…

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TCBJ FORM-4 Issued by: TCB Administrator Revision 6 12/06/10 Long Term Confidentiality Request Letter September 30 th 2015 MET Laboratories, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 RE: CONFIDENTIALITY REQUEST FOR DCX3635 ACQ-DCX3635 To Whom It May Concern: This letter serves as an official request for confidentiality under sections 0.457 and 0.459 of CFR 47. We have requested that the Block Diagrams, Schematics, Operational Descriptions, and Parts Listed required to be submitted with this application be permanently withheld from public review. The above documents are company proprietary information that could never get into the possession of competition. Please contact me if there is any information you may need. Sincerely, Michael Welty

§ 15.247(i) Maximum Permissible Exposure RF Exposure Requirements: §1.1307(b)(1) and §1.1307(b)(2): Systems operating under the provisions of this section shall be operated in a manner that ensures that the public is not exposed to radio frequency energy levels in excess of the Commission’s guidelines. RF Radiation Exposure Limit: §1.1310: As specified in this section, the Maximum Permissible Exposure (MPE) Limit shall be used to evaluate the environmental impact of human exposure to radiofrequency (RF) radiation as specified in Sec. 1.1307(b), except in the case of portable devices which shall be evaluated according to the provisions of Sec. 2.1093 of this chapter. MPE Limit Calculation: EUT’s operating frequencies @ 2400-2483.5 MHz; highest conducted power = 3.1 dBm (peak) therefore, Limit for Uncontrolled exposure: 1 mW/cm 2 or 10 W/m 2 Equation from page 18 of OET 65, Edition 97-01 S = PG / 4R 2 or R = √PG / 4S where, S = Power Density P = Power Input to antenna = 3.1dBm G = Antenna Gain = 2dBi Power density is equal to 0.64 uW/cm^2. At a distance of 20 cm.

MET Laboratories, Inc. Safety Certification - EMI - Telecom Environmental Simulation 914 WEST PATAPSCO AVENUE • BALTIMORE, MARYLAND 21230-3432 • PHONE (410) 354-3300 • FAX (410) 354-3313 33439 WESTERN AVENUE • UNION CITY, CALIFORNIA 94587 • PHONE (510) 489-6300 • FAX (510) 489-6372 3162 BELICK STREET • SANTA CLARA, CA 95054 • PHONE (408) 748-3585 • FAX (510) 489-6372 13501 MCCALLEN PASS • AUSTIN, TEXAS 78753 • PHONE (512) 287-2500 • FAX (512) 287-2513 The Nation’s First Licensed Nationally Recognized Testing Laboratory October 16, 2015 ARRIS 101 Tournament Drive Horsham, PA 19044 Dear Mark Hageali, Enclosed is the EMC Wireless test report for compliance testing of the ARRIS, DCX3635 as tested to the requirements of Title 47 of the CFR, Ch. 1 (10-1-06 ed.), Part 15 Subpart C for Intentional Radiators. Thank you for using the services of MET Laboratories, Inc. If you have any questions regarding these results or if MET can be of further service to you, please feel free to contact me. Sincerely yours, MET LABORATORIES, INC. Jennifer Warnell Documentation Department Reference: (\ARRIS\EMC86201C-FCC247 Rev. 1) Certificates and reports shall not be reproduced except in full, without the written permission of MET Laboratories, Inc. Electromagnetic Compatibility ARRIS Cover Page DCX3635 CFR Title 47, Part 15.247 MET Report: EMC86201C-FCC247 Rev. 1 © 2015, MET Laboratories, Inc. Page ii of viii DOC-EMC702 6/18/2009 Electromagnetic Compatibility Criteria Test Report for the ARRIS DCX3635 Tested under the FCC Certification Rules contained in 15.247 Subpart C for Intentional Radiators MET Report: EMC86201C-FCC247 Rev. 1 October 16, 2015 Prepared For: ARRIS 101 Tournament Drive Horsham, PA 19044 Prepared By: MET Laboratories, Inc. 914 W. Patapsco Ave. Baltimore, MD 21230 Electromagnetic Compatibility ARRIS Cover Page DCX3635 CFR Title 47, Part 15.247 MET Report: EMC86201C-FCC247 Rev. 1 © 2015, MET Laboratories, Inc. Page iii of viii DOC-EMC702 6/18/2009 Electromagnetic Compatibility Criteria Test Report for the ARRIS DCX3635 Tested under the FCC Certification Rules contained in 15.247 Subpart C for Intentional Radiators Surinder Singh, Project Engineer Jennifer Warnell Electromagnetic Compatibility Lab Documentation Department Engineering Statement: The measurements shown in this report were made in accordance with the procedures indicated, and the emissions from this equipment were found to be within the limits applicable. I assume full responsibility for the accuracy and completeness of these measurements, and for the qualifications of all persons taking them. It is further stated that upon the basis of the measurements made, the equipment tested is capable of operation in accordance with the requirements of the FCC Rules Part 15.247 under normal use and maintenance. Asad Bajwa, Director, Electromagnetic Compatibility Lab Electromagnetic Compatibility ARRIS Report Status DCX3635 CFR Title 47, Part 15.247 MET Report: EMC86201C-FCC247 Rev. 1 © 2015, MET Laboratories, Inc. Page iv of viii DOC-EMC702 6/18/2009 Report Status Sheet Revision Report Date Reason for Revision  October 13, 2015 Initial Issue. 1 October 16, 2015 Engineer corrections. Electromagnetic Compatibility ARRIS Table of Contents DCX3635 CFR Title 47, Part 15.247 MET Report: EMC86201C-FCC247 Rev. 1 © 2015, MET Laboratories, Inc. Page v of viii DOC-EMC702 6/18/2009 Table of Contents I. Executive Summary .................................................................................................................................................1 A. Purpose of Test ...................................................................................................................................................2 B. Executive Summary ............................................................................................................................................2 II. Equipment Configuration .......................................................................................................................................3 A. Overview .............................................................................................................................................................4 B. References ...........................................................................................................................................................4 C. Test Site ..............................................................................................................................................................5 D. Description of Test Sample .................................................................................................................................5 E. Mode of Operation ..............................................................................................................................................5 F. Method of Monitoring EUT Operation ...............................................................................................................5 G. Modifications ......................................................................................................................................................5 a) Modifications to EUT .................................................................................................................... 5 b) Modifications to Test Standard...................................................................................................... 5 H. Disposition of EUT .............................................................................................................................................5 III. Electromagnetic Compatibility Criteria for Intentional Radiators .....................................................................6 § 15.203 Antenna Requirement ............................................................................................................................... 7 § 15.207(a) Conducted Emissions L…

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Photograph 1. Conducted Emissions, 15.207(a), Test Setup Photograph 2. Radiated Spurious Emissions, Test Setup