EOA-24HALO2R13Halo 2 R13

Made for iPhone ® RIC and BTE (Receiver-In-Canal) (Behind-The-Ear) OPERATIONS MANUAL Made for iPhone RIC and BTE, and TruLink are compatible with iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPad Air, iPad Air 2, iPad (4th generation), iPad mini with Retina display, iPad mini, iPad mini 3, and iPod touch (5th generation). Table of Contents Overview RIC 13 Overview 4 BTE 13 Overview 6 Preparation Batteries/Battery Indicators 8–13 RIC 13 Insertion and Removal 14 BTE 13 Insertion and Removal 16 Instant Fit Earbud or Custom Eartip for BTE 18 Operation On & Off 21 Adjusting Your Hearing System 21 Pairing with an iOS Device 22 Telephone Use 27 Hearing System Care Instrument Care 28 Hear Clear Receiver Wax Guards 29 Standard Tubing/Thin Tubing 30–33 Service and Repair 33 Troubleshooting Guide 34 Tips for Better Communication 35 Safety Information 38 FDA Information 40 FCC Information 44 4 Made for iPhone RIC 13 Overview Features, Controls and Identification Your RIC hearing system controls include: 1. Hearing Instrument 2. Cable 3. Receiver 4. Microphones 5. Battery Compartment, Location of serial number (inside battery compartment) 6. Retention Lock 7. Location of manufacturer’s name and model name 8. Location of left/right side receiver indicator 9. Instant Fit Earbud 10. Location of left/right side device indicator 11. Custom Earmold (optional) 12. RIC Custom Power Earmold (optional) 5 Made for iPhone RIC 13 Overview 11 12 4 2 1 3 6 9 5 7 8 10 6 Made for iPhone BTE 13 Overview Features, Controls and Identification Your BTE hearing system controls include: 1. Hearing Instrument 2. Earhook 3. Microphones 4. Push Button (memory control) 5 . Battery Compartment, Location of serial number (inside battery compartment) 6. Location of left/right side indicator 7. Location of manufacturer’s name and model name Comfort Fit Solutions: 8. Standard Earmold with tubing 9. Universal thin tube with Instant Fit Earbud 10. Universal thin tube with Custom Eartip 7 Made for iPhone BTE 13 Overview 10 9 8 1 4 2 3 6 7 Serial Number 00-000000 5 8 Preparation Batteries Your hearing system uses a battery as its power source. This battery size can be identified by the orange (13) color code on the packaging. To insert or replace the battery: 1. Use the nail grip on the battery door. 2. Open the battery door gently and remove the old battery. 3. Remove the tab from the new battery. 4. Line up the battery’s “+” sign (flat side of the battery) with the “+” on the battery door. 5. Close the battery door. 9 Preparation RIC 13 3 12 4 5 10 Preparation 3 12 4 5 BTE 13 11 Preparation Battery Indicators An indicator will sound when the battery voltage is low. You have approximately 30 minutes* to replace the battery. An indicator may also sound just before the battery stops working. * Actual time between low battery indicator and shutdown will vary depending on environmental noise levels and battery brand. 12 Preparation Helpful Hints • NEVER FORCE THE BATTERY DOOR SHUT. This could result in serious damage. If the door will not close securely, check that the battery is inserted correctly. • Do not open the battery door too far or damage is likely to occur. • Dispose of used batteries immediately in the proper waste or recycling container. • Batteries vary in size and performance. Your hearing care professional is your best source for lifespan estimates and verification that you are using the proper size and type. 13 Preparation Warnings Batteries are dangerous if swallowed. To help prevent the accidental ingestion of batteries: Keep out of reach of children and pets Check your medications before taking them – batteries have been mistaken for pills Never put batteries in your mouth, as they can easily be swallowed National Button Battery Ingestion Hotline: 202-625-3333 14 Preparation RIC 13 Insertion and Removal To insert the earbud or earmold: 1. Hold the cable at the bend in front of the receiver with your thumb and forefinger. Gently insert the receiver into your ear canal (Fig. 1). 2. Wrap the hearing instrument over the top of your ear, carefully placing it behind your ear (Fig. 2). 3. Place the retention lock inside the bowl of your ear (Fig. 3). To remove the earbud or earmold: 1. Remove the retention lock from the bowl of your ear. 2. Remove the hearing instrument from behind your ear. 3. Grasp the receiver with your thumb and forefinger. Gently pull out of your ear canal. Do not pull with the hearing instrument case as this may damage the connection. 15 Preparation Figure 1Figure 2 Figure 3 16 Preparation BTE 13 Insertion and Removal To insert the Custom Earmold: 1. Hold the Custom Earmold with your thumb and forefinger on the outer side near the tubing (Fig. 1). 2. Tilt your hand slightly forward and gently insert the canal tip of the Custom Earmold into your ear canal (Fig. 2). 3. Rotate the Custom Earmold backward (Fig. 2). 4. Softly press the Custom Earmold into place with your fingertip (Fig. 3). 5. Carefully place the BTE behind your ear wrapping the earhook over the top of your ear (Fig. 4). To remove the Custom Earmold: Take the instrument from behind your ear and gently pull the Custom Earmold outward. Pulling lightly down on the earlobe may help loosen the Custom Earmold as it is removed. 17 Preparation Figure 1Figure 2 Figure 3Figure 4 18 Preparation Instant Fit Earbud or Custom Eartip for BTE 13 To insert the Instant Fit Earbud or Custom Eartip: 1. Insert the Instant Fit Earbud/Custom Eartip into your ear canal (Fig. 1). 2. Gently wrap the BTE over your ear until it rests securely behind your ear (Fig. 2). 3. Place the lock in the concha bowl of your ear (Fig. 3). To remove the Instant Fit Earbud or Custom Eartip: 1. Remove the lock from the concha bowl of your ear. 2. Remove the hearing instrument from behind your ear. 3. Gently grasp the tubing at the opening of the ear canal and pull outward. 19 Preparation Figure 3 Figure 1Figure 2 20 Preparation Helpful Hints • Minor irritation an…

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Halo 2 RIC 13 External Photos Top Bottom Left side Right side Receiver end Battery door end

FCC Information REGULATORY NOTICES RIC 13 FCC ID: EOA-2 4HALOXF13 IC ID: 6903A-24HALOXF13 (24HALOXF13, A3i, Start 10i, and Start 9i) FCC ID: EOA-24HALO2R13 IC ID: 6903A-24HALO2R13 (Halo 2 R13, A4i R13, Start 1200i R13 , Start 1000i R13, and AGXsp 2 R13) BTE 13 FCC ID: EOA-24HALOBTE13 IC ID: 6903A-24HALOBTE13 (HALO B13, A3i B13, Start 10i B13, and Start 9i B13) FCC/IC NOTICE This device complies with part 15 of the FCC rules and with RSS-247. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment. Hereby, Starkey ® Hearing Technologies declares that the products listed above are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be obtained from the below addresses. 44

FCC Home | Search | RSS | Updates | E-Filing | Initiatives | Consumers | Find People Office of Engineering and Technology Subject: Response to Inquiry to FCC (Tracking Number 910389) (TCB) From: <[email protected]> Date: 11/25/2013 9:17 AM To: <[email protected]> Link to Federal Communications Commission Home Office of Engineering and Technology Inquiry on 11/19/2013 : Inquiry: The applicant Starkey Laboratories Inc is requesting that they be allowed to place the FCC ID label for their device in the User Manual rather than on the device itself, which is a wireless hearing aid. Due to the extremely small size of the device, they believe the ID label would become illegible if they had to reduce the font size small enough to fit on the device Starkey submitted a similar request a few years ago for FCC ID: EOA-IRIS-HA and the FCC gave them permission to place the label in the manual. They are asking for that same permission for this current application. Attached are photos showing the size of the previous device and label and photos showing the size of the current device and label. Please let us know if you need additional information. Thanks. FCC response on 11/25/2013 FCC Rule SecƟon §2.925 (f) specifically allows for the FCCID to be placed other than on the device. Reason stated below: Where it is shown that a permanently affixed nameplate is not desirable or is not feasible, an alternaƟve method of posiƟ vely idenƟfying the equipment may be used if approved by the Commission. The proposed alternaƟve method of idenƟficaƟon and the jusƟficaƟon for its use must be included with the applicaƟon for equipment authorizaƟon. Similarly, KDB 784748 D01 provides guidance that allows the FCCID to be placed in the user’s manual. The FCC approves your request to place the FCC ID in the user’s manual. Accordingly, you are allowed to place the FCCID in the user’s manual. Please note that the approval of this condiƟon by the FCC must be must be included in the applicaƟon for cerƟficaƟon. Response to Inquiry to FCC (Tracking Number 910389) (TCB) 1 of 211/25/2013 9:42 AM Attachment Details: Photos showing sample devices Do not reply to this message. Please select the Reply to an Inquiry Response link from the OET Inquiry System to add any additional information pertaining to this inquiry. Response to Inquiry to FCC (Tracking Number 910389) (TCB) 2 of 211/25/2013 9:42 AM

Halo 2 RIC 13 Internal Photos Top Bottom Left side Right side Receiver end Battery door end Halo 2 RIC 13 Printed Circuit Board

Antenna Description The antenna is an asymmetric dipole. The antenna is constructed on a polyimide flexible circuit. The flexible circuit uses 1 ounce copper (1.4 mil). The left dipole element shown in Figure 1 is approximately 0.76 inches long. The right dipole element is approximately 0.57 inches to the junction with the vertical section of copper. The length of the vertical section is approximately 0.42 inches. The peak gain of the antenna in the assembled DUT is –5.4 dBi. Figure 1 2.4 GHz Antenna

This report must not be used to claim product certification, approval, or endorsement by NVLAP, NIST, or any agency of the federal government of the United States of America. This Report may only be duplicated in its entirety Starkey Laboratories, Inc. Hearing Aid FCC 2.1093:2015 Low Energy (BLE) Bluetooth radio Report # STAK0061 NVLAP Lab Code: 201049-0 CERTIFICATE OF EVALUATION 2014-12-10 Product compliance is the responsibility of the client; therefore, the tests and equipment modes of operation represented in this report were agreed upon by the client, prior to testing. The results of this test pertain only to the sample(s) tested. The specific description is noted in each of the individual sections of the test report supporting this certificate of test. This report reflects only those tests from the referenced standards shown in the certificate of test. It does not include inspection or verification of labels, identification, marking or user information. Date of Evaluation: December 02, 2015 Starkey Laboratories, Inc. Model: Hearing Aid Radio Equipment Evaluation Standards Specification Method FCC 2.1093:2015 FCC 447498 D01 General RF Exposure Guidance v06 Results Method Clause Description Applied Results Comments 4.3.1 SAR Test Exclusion Yes Pass Deviations From Standards None Approved By: Donald Facteau, IT Manager Report No. STAK00612/7 REVISION HISTORY REV 2014.10.14 Revision Number Description Date Page Number 00 None Report No. STAK00613/7 ACCREDITATIONS AND AUTHORIZATIONS REV 2015.2.19 United States FCC - Designated by the FCC as a Telecommunications Certification Body (TCB). Certification chambers, Open Area Test Sites, and conducted measurement facilities are listed with the FCC. A2LA - Accredited by A2LA to ISO / IEC 17065 as a product certifier. This allows Northwest EMC to certify transmitters to FCC and IC specifications. NVLAP - Each laboratory is accredited by NVLAP to ISO 17025 Canada IC - Recognized by Industry Canada as a Certification Body (CB). Certification chambers and Open Area Test Sites are filed with IC. European Union European Commission – Validated by the European Commission as a Conformity Assessment Body (CAB) under the EMC directive and as a Notified Body under the R&TTE Directive. Australia/New Zealand ACMA - Recognized by ACMA as a CAB for the acceptance of test data. Korea MSIP / RRA - Recognized by KCC’s RRA as a CAB for the acceptance of test data. Japan VCCI - Associate Member of the VCCI. Conducted and radiated measurement facilities are registered. Taiwan BSMI – Recognized by BSMI as a CAB for the acceptance of test data. NCC - Recognized by NCC as a CAB for the acceptance of test data. Singapore IDA – Recognized by IDA as a CAB for the acceptance of test data. Israel MOC – Recognized by MOC as a CAB for the acceptance of test data. Hong Kong OFCA – Recognized by OFCA as a CAB for the acceptance of test data. Vietnam MIC – Recognized by MIC as a CAB for the acceptance of test data. SCOPE For details on the Scopes of our Accreditations, please visit: http://www.nwemc.com/accreditations/ http://gsi.nist.gov/global/docs/cabs/designations.html Report No. STAK00614/7 FACILITIES REV 2015.2.19 California Labs OC01-13 41 Tesla Irvine, CA 92618 (949) 861-8918 Minnesota Labs MN01-08, MN10 9349 W Broadway Ave. Brooklyn Park, MN 55445 (612)-638-5136 New York Labs NY01-04 4939 Jordan Rd. Elbridge, NY 13060 (315) 554-8214 Oregon Labs EV01-12 22975 NW Evergreen Pkwy Hillsboro, OR 97124 (503) 844-4066 Texas Labs TX01-09 3801 E Plano Pkwy Plano, TX 75074 (469) 304-5255 Washington Labs NC01-05 19201 120 th Ave NE Bothell, WA 9801 (425)984-6600 NVLAP NVLAP Lab Code: 200676-0 NVLAP Lab Code: 200881-0 NVLAP Lab Code: 200761-0 NVLAP Lab Code: 200630-0 NVLAP Lab Code:201049-0 NVLAP Lab Code: 200629-0 Industry Canada 2834B-1, 2834B-3 2834E-1 N/A 2834D-1, 2834D-2 2834G-1 2834F-1 BSMI SL2-IN-E-1154R SL2-IN-E-1152R N/A SL2-IN-E-1017 SL2-IN-E-1158R SL2-IN-E-1153R VCCI A-0029 A-0109 N/A A-0108 A-0201 A-0110 Recognized Phase I CAB for ACMA, BSMI, IDA, KCC/RRA, MIC, MOC, NCC, OFCA US0158 US0175 N/A US0017 US0191 US0157 Report No. STAK00615/7 PRODUCT DESCRIPTION 2014-12-10 Client and Equipment Under Evaluation (EUT) Information Customer Name: Starkey Laboratories, Inc. Address: 6600 Washington Ave SO City, State, Zip: Eden Prairie, MN 55344 Evaluation Requested By: Bill Mitchell Model: Hearing Aid Manufacturer: Starkey Laboratories, Inc. Evaluation Date: December 02, 2015 Information Provided by the Party Requesting the Test Functional Description of the EUT: Hearing aid with a BLE radio Evaluation Objective: To demonstrate compliance of the Bluetooth radio to FCC 2.1093 requirements Report No. STAK00616/7 SAR TEST EXCLUSION WTD.2014.12.17 OVERVIEW The device is excluded from SAR evaluation and therefore deemed compliant with FCC RF exposure requirements as described below: COMPLIANCE WITH FCC KDB 447498 D01 General RF Exposure Guidance v06 KDB 447498 D01 General RF Exposure Guidance v06, Section 4.3.1(a) “For 100 MHz to 6 GHz and test separation distances ≤ 50 mm, the 1-g and 10-g SAR test exclusion thresholds are determined by the following: [(max. power of channel, including tune-up tolerance, mW)/(min. test separation distance, mm)] · [√f(GHz)] ≤ 3.0 for 1-g SAR and ≤ 7.5 for 10-g extremity SAR, where  f(GHz) is the RF channel transmit frequency in GHz  Power and distance are rounded to the nearest mW and mm before calculation  The result is rounded to one decimal place for comparison  3.0 and 7.5 are referred to as the numeric thresholds in the step b below The test exclusions are applicable only when the minimum test separation distance is ≤ 50 mm and for transmission frequencies between 100 MHz and 6 GHz. When the minimum test separation distance is < 5 mm, a distance of 5 mm according to 4.1f) is applied to determine SAR test exclusion.” METHOD OF EVALUATION The SAR Test Exclusion Threshold is summarized in the following table: The result of the calculation is wel…

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This report must not be used to claim product certification, approval, or endorsement by NVLAP, NIST, or any agency of the federal government of the United States of America. This Report may only be duplicated in its entirety Starkey Laboratories, Inc. Hearing Aid Halo 2 R13, A4i R13, Start 1200i R13, and Start 1000i R13 FCC 15.247:2015 Report # STAK0061.1 NVLAP Lab Code: 200881-0 CERTIFICATE OF TEST 2014-12-10 Product compliance is the responsibility of the client; therefore, the tests and equipment modes of operation represented in this report were agreed upon by the client, prior to testing. The results of this test pertain only to the sample(s) tested. The specific description is noted in each of the individual sections of the test report supporting this certificate of test. This report reflects only those tests from the referenced standards shown in the certificate of test. It does not include inspection or verification of labels, identification, marking or user information. Last Date of Test: November 23, 2015 Starkey Laboratories, Inc. Model: Hearing Aid Radio Equipment Testing Standards Specification Method FCC 15.247:2015 ANSI C63.10:2013 Results Method Clause Test Description Applied Results Comments 6.2 Powerline Conducted Emissions No N/A Not required for a battery powered EUT. 6.5, 6.6, 11.12.1, 11.13.2 Spurious Radiated Emissions Yes Pass 11.6 Duty Cycle Yes Pass 11.8.2 Occupied Bandwidth Yes Pass 11.10.2 Power Spectral Density Yes Pass 11.9.2.2.4 Output Power Yes Pass 11.11 Band Edge Compliance Yes Pass 11.11 Spurious Conducted Emissions Yes Pass Deviations From Test Standards None Approved By: Tim O'Shea, Operations Manager Report No. STAK0061.12/39 REVISION HISTORY REV 2014.10.14 Revision Number Description Date Page Number 00 None Report No. STAK0061.13/39 ACCREDITATIONS AND AUTHORIZATIONS REV 2015.2.19 United States FCC - Designated by the FCC as a Telecommunications Certification Body (TCB). Certification chambers, Open Area Test Sites, and conducted measurement facilities are listed with the FCC. A2LA - Accredited by A2LA to ISO / IEC 17065 as a product certifier. This allows Northwest EMC to certify transmitters to FCC and IC specifications. NVLAP - Each laboratory is accredited by NVLAP to ISO 17025 Canada IC - Recognized by Industry Canada as a Certification Body (CB). Certification chambers and Open Area Test Sites are filed with IC. European Union European Commission – Validated by the European Commission as a Conformity Assessment Body (CAB) under the EMC directive and as a Notified Body under the R&TTE Directive. Australia/New Zealand ACMA - Recognized by ACMA as a CAB for the acceptance of test data. Korea MSIP / RRA - Recognized by KCC’s RRA as a CAB for the acceptance of test data. Japan VCCI - Associate Member of the VCCI. Conducted and radiated measurement facilities are registered. Taiwan BSMI – Recognized by BSMI as a CAB for the acceptance of test data. NCC - Recognized by NCC as a CAB for the acceptance of test data. Singapore IDA – Recognized by IDA as a CAB for the acceptance of test data. Israel MOC – Recognized by MOC as a CAB for the acceptance of test data. Hong Kong OFCA – Recognized by OFCA as a CAB for the acceptance of test data. Vietnam MIC – Recognized by MIC as a CAB for the acceptance of test data. SCOPE For details on the Scopes of our Accreditations, please visit: http://www.nwemc.com/accreditations/ http://gsi.nist.gov/global/docs/cabs/designations.html Report No. STAK0061.14/39 MEASUREMENT UNCERTAINTY TMU.2015.07.10 Measurement Uncertainty When a measurement is made, the result will be different from the true or theoretically correct value. The difference is the result of tolerances in the measurement system that cannot be completely eliminated. To the extent that technology allows us, it has been our aim to minimize this error. Measurement uncertainty is a statistical expression of measurement error qualified by a probability distribution. A measurement uncertainty estimation has been performed for each test per our internal quality document WP 342. The estimation is used to compare the measured result with its "true" or theoretically correct value. The expanded measurement uncertainty (K=2) for each test is on each data sheet. Our measurement data meets or exceeds the measurement uncertainty requirements of the applicable specification; therefore, the test data can be compared directly to the specification limit to determine compliance. The calculations for estimating measurement uncertainty are based upon ETSI TR 100 028 (or CISPR 16-4-2 as applicable), and are available upon request. The following table represents the Measurement Uncertainty (MU) budgets for each of the tests that may be contained in this report. Test + MU - MU Frequency Accuracy (Hz) 0.0007% -0.0007% Amplitude Accuracy (dB) 1.2 dB -1.2 dB Conducted Power (dB) 0.3 dB -0.3 dB Radiated Power via Substitution (dB) 0.7 dB -0.7 dB Temperature (degrees C) 0.7°C -0.7°C Humidity (% RH) 2.5% RH -2.5% RH Voltage (AC) 1.0% -1.0% Voltage (DC) 0.7% -0.7% Field Strength (dB) 5.2 dB -5.2 dB AC Powerline Conducted Emissions (dB) 2.4 dB -2.4 dB Report No. STAK0061.15/39 FACILITIES REV 2015.2.19 California Labs OC01-13 41 Tesla Irvine, CA 92618 (949) 861-8918 Minnesota Labs MN01-08, MN10 9349 W Broadway Ave. Brooklyn Park, MN 55445 (612)-638-5136 New York Labs NY01-04 4939 Jordan Rd. Elbridge, NY 13060 (315) 554-8214 Oregon Labs EV01-12 22975 NW Evergreen Pkwy Hillsboro, OR 97124 (503) 844-4066 Texas Labs TX01-09 3801 E Plano Pkwy Plano, TX 75074 (469) 304-5255 Washington Labs NC01-05 19201 120 th Ave NE Bothell, WA 9801 (425)984-6600 NVLAP NVLAP Lab Code: 200676-0 NVLAP Lab Code: 200881-0 NVLAP Lab Code: 200761-0 NVLAP Lab Code: 200630-0 NVLAP Lab Code:201049-0 NVLAP Lab Code: 200629-0 Industry Canada 2834B-1, 2834B-3 2834E-1 N/A 2834D-1, 2834D-2 2834G-1 2834F-1 BSMI SL2-IN-E-1154R SL2-IN-E-1152R N/A SL2-IN-E-1017 SL2-IN-E-1158R SL2-IN-E-1153R VCCI A-0029 A-0109 N/A A-0108 A-0201…

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photo SE 001.jpg SE 002.jpg SPURIOUS RADIATED EMISSIONS PSA-ESCI 2015.07.01 photo SE 003.jpg SE 004.jpg SPURIOUS RADIATED EMISSIONS PSA-ESCI 2015.07.01 XMit 2015.01.14 DIRECT 001.jpg DIRECT 002.jpg DUTY CYCLE Report No. STAK0061.12/8 XMit 2015.01.14 DIRECT 001.jpg DIRECT 002.jpg OCCUPIED BANDWIDTH Report No. STAK0061.13/8 XMit 2015.01.14 DIRECT 001.jpg DIRECT 002.jpg POWER SPECTRAL DENSITY Report No. STAK0061.14/8 XMit 2015.01.14 DIRECT 001.jpg DIRECT 002.jpg OUTPUT POWER Report No. STAK0061.15/8 XMit 2015.01.14 DIRECT 001.jpg DIRECT 002.jpg BAND EDGE COMPLIANCE Report No. STAK0061.16/8 XMit 2015.01.14 DIRECT 001.jpg DIRECT 002.jpg SPURIOUS CONDUCTED EMISSIONS Report No. STAK0061.17/8