EOA-EXPCUSTOMHearing Aid

OPERATIONS MANUAL ITE (In-The-Ear), ITC (In-The-Canal), CIC (Completely-In-Canal), IIC (Invisible-In-The-Canal) Custom Products Table of Contents Overview ITE Overview 4 ITC Overview 6 CIC Overview 8 IIC Overview 10 Preparation Batteries/Battery Indicators 12 Insertion and Removal 16 Operation On & Off 18 Volume Control 19 Multimemory 22 Directional Settings 23 Telephone Use 23 Accessories Wireless Accessories 26 Hearing System Care Instrument Care 27 Hear Clear 29 Service and Repair 32 Troubleshooting Guide 33 Tips for Better Communication 34 Safety Information 36 FDA Information 38 FCC Information 41 3 My hearing instrument is a/an: ITE (In-The-Ear) see page 4. ITC (In-The-Canal) see page 6. CIC (Completely-In-Canal) see page 8. IIC (Invisible-In-The-Canal) see page 10. My hearing instrument uses a: 13 battery (ITE) – Orange 312 battery (ITC) – Brown 10 battery (CIC) – Yellow 10 battery (IIC) – Yellow Overview 4 Features, Controls and Identification Your hearing system controls include: 1. Microphone opening(s) 2. Battery compartment (on/off control) 3. Vent (optional) 4. Sound outlet (receiver) and wax protection system Your hearing system can be identified by: 5. Location of serial number: RED Right BLUE Left ITE Overview 5 4 2 1 3 5 0 0 - 0 0 0 0 0 0 0 0 Multifunction Button (Optional) Volume Control (Optional) ITE Battery Size: 13 Dual Control (Optional) ITE Overview 6 Features, Controls and Identification Your hearing system controls include: 1. Microphone opening(s) 2. Battery compartment (on/off control) 3. Vent (optional) 4. Sound outlet (receiver) and wax protection system Your hearing system can be identified by: 5. Location of serial number: RED Right BLUE Left ITC Overview 7 2 1 5 0 0 - 0 0 0 0 0 0 0 0 Multifunction Button (Optional) Dual Control (Optional) Volume Control (Optional) ITC Battery Size: 312 4 3 ITC Overview 8 Features, Controls and Identification Your hearing system controls include: 1. Multifunction button (optional) 2. Microphone opening 3. Sound outlet (receiver) and wax protection system 4. Battery compartment (on/off control) 5. Removal handle 6. Vent (optional) Your hearing system can be identified by: 7. Location of serial number: RED Right BLUE Left CIC Overview 9 4 2 1 3 5 6 7 CIC Battery Size: 10 00-00000000 CIC Overview 10 IIC Overview Features, Controls and Identification Your hearing system controls include: 1. Microphone opening 2. Sound outlet (receiver) 3. Battery compartment (on/off control) 4. Removal handle 5. Vent (optional) Your hearing system can be identified by the white R for the right ear and L for the left ear and the serial number: 6. Location of serial number 11 IIC Overview 2 2 1 1 3 3 5 5 6 6 IIC Battery Size: 10 4 4 12 Preparation Batteries Your hearing system uses a battery as its power source. This battery size can be identified by the orange (13), brown (312) or yellow (10) color code on the packaging. To insert or replace the battery: 1. Use the nail grip on the battery door. 2. Open the battery door gently and remove the old battery. 3. Remove the tab from the new battery. 4. Line up the battery’s “+” sign (flat side of the battery) with the “+” on the battery door. 5. Close the battery door. Battery Indicators An indicator will sound when the battery voltage is low. You have approximately five minutes * to replace the battery. An indicator will sound just before the battery stops working. * Actual time between low battery indicator and shut down will vary depending on environmental noise levels and brand of battery used. 13 12 34 5 Preparation 14 Preparation Helpful Hints • NEVER FORCE THE BATTERY DOOR SHUT; this could result in serious damage; if the door will not close securely, check that the battery is inserted correctly. • Do not open the battery door too far or damage is likely to occur. • Because of their size, it’s a good idea to change and replace batteries above a table or desk to reduce the risk of dropping the instrument or battery. • Dispose of used batteries immediately in the proper waste or recycling container. • Because batteries can vary in size and performance, your hearing care professional is your best source for lifespan estimates and verification that you are using the proper size and type. 15 Preparation WARNINGS Batteries are dangerous if swallowed. To help prevent the accidental ingestion of batteries: Keep out of reach of children and pets Check your medications before taking them – batteries have been mistaken for pills Never put batteries in your mouth, as they can easily be swallowed NATIONAL BUTTON BATTERY INGESTION HOTLINE: 202-625-3333 16 12 Preparation Insertion and Removal To insert the hearing instrument: 1. Hold the instrument with your thumb and forefinger on the outer edges of the case. 2. Tilt your hand slightly forward and gently insert the canal tip of the instrument into your ear canal and rotate the instrument backward. Softly press the instrument into place with your fingertip. 17 Preparation To remove the hearing instrument: Grasp the instrument with your thumb and forefinger; gently rotate it as you pull outward. Devices with removal handle: grasp removal handle and gently remove from ear. Helpful Hints • Minor irritation and inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing care professional. • If an actual allergic reaction occurs, alternative materials are available; contact your hearing care professional. • Severe swelling, discharge from the ear, excessive wax or other unusual conditions warrant immediate consultation with a physician. 18 Operation On & Off To turn on: Insert a battery and completely close the battery door. To turn off: Open the battery door until the battery is no longer touching the battery contacts. Your instrument has a power-on delay which may require a few seconds. You may hear a tone series indicating that your device is powered on. 19 My hearing instrument volume is set automaticall…

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ExP ITE photos External top External base External side 1 External side 2 External side 3 External side 4

Internal top Internal side 1 Internal side 2 Internal side 3 Internal side 4 PC board top PC board bottom PC board side 1 PC board side 2

TEST REPORT Report Number: 102083608MIN-001 Project Number: G102083608 Models: ExP CIC; A4 CIC; Start 1200 CIC; Start 1000 CIC; ExP ITC; A4 ITC; Start 1200 CIC; Start 1000 ITC; ExP ITE; A4 ITE; Start 1200 ITE; Start 1000 ITE FCC ID: EOA-EXPCUSTOM Industry Canada ID: 6903A-EXPCUSTOM to 47 CFR Part 15.249:2015 RSS- 210, Issue 8, 2010 RSS-Gen, Issue 4, 2014 47 CFR, Part 15:2015, §15.107 and §15.109, Class / ICES-003, Issue 5:2012 For Starkey Laboratories, Inc. Test Performed by: Test Authorized by: Intertek Testing Services NA, Inc. 7250 Hudson Blvd., Suite 100 Oakdale, MN 55128 USA Starkey Laboratories, Inc. 6700 Washington Avenue South Eden Prairie, MN 55344, USA Prepared by: Simon Khazon Reviewed by: Date of issue: June 4, 2015 Uri Spector This report is for the exclusive use of Intertek's Client and is provided pursuant to the agreement between Intertek and its Client. Intertek's responsibility and liability are limited to the terms and conditions of the agreement. Intertek assumes no liability to any party, other than to the Client in accordance with the agreement, for any loss, expense or damage occasioned by the use of this report. Only the Client is authorized to permit copying or distribution of this report and then only in its entirety. Any use of the Intertek name or one of its marks for the sale or advertisement of the tested material, product or service must first be approved in writing by Intertek. The observations and test results in this report are relevant only to the sample tested. This report by itself does not imply that the material, product, or service is or has ever been under an Intertek certification program. EMC Report No: 102083608MIN-001 FCC ID: EOA-EXPCUSTOM IC ID: 6903A-EXPCUSTOM Page 1 of 37 TABLE OF CONTENTS 1.0 GENERAL DESCRIPTION.......................................................................................................... 2 1.1 Product Description; Test Facility ....................................................................................... 3 1.3 Environmental conditions.................................................................................................... 4 1.4 Measurement uncertainty ................................................................................................... 5 1.5 Field Strength Calculation................................................................................................... 5 2.0 TEST SUMMARY.......................................................................................................................... 6 3.0 TEST CONDITIONS AND RESULTS........................................................................................ 7 3.1 Field strength of fundamental ............................................................................................. 7 3.2 Field strength of harmonics and spurious emissions ......................................................... 9 3.2.1 Average correction factor calculation ................................................................................... 18 3.3 Bandwidth of Emissions.................................................................................................... 19 3.4 Transmitter power line conducted emissions ................................................................... 26 3.5 Receiver/digital device radiated emissions....................................................................... 27 3.6 Digital device conducted emissions.................................................................................. 31 4.0 TEST EQUIPMENT..................................................................................................................... 36 5.0 REVISION HISTORY.................................................................................................................. 37 EMC Report No: 102083608MIN-001 FCC ID: EOA-EXPCUSTOM IC ID: 6903A-EXPCUSTOM Page 2 of 37 1.0 GENERAL DESCRIPTION Model tested: ExP ITE Type of EUT: Hearing Aid Serial Number: 2911322072 FCC ID: EOA-EXPCUSTOM Industry Canada ID: 6903A-EXPCUSTOM Related Submittal(s) Grants: None Company: Starkey Laboratories, Inc. Customer: Mr. Ken Meyer Address: 6700 Washington Avenue South Eden Prairie, MN 55344, USA Phone: (952) 947-4734 Fax: (952) 828-6972 Test Standards: 47 CFR, Part 15:2015, §15.249 RSS–210, Issue 8, 2010 RSS-Gen, Issue 4, 2014 47 CFR, Part 15:2015, §15.107 and §15.109, Class B ICES-003, Issue 5:2012 Other Type of radio: Stand -alone Module Hybrid Date Sample Submitted: May 27, 2015 Test Work Started: May 27, 2015 Test Work Completed: May 29, 2015 Test Sample Conditions: Damaged Poor (Usable) Good EMC Report No: 102083608MIN-001 FCC ID: EOA-EXPCUSTOM IC ID: 6903A-EXPCUSTOM Page 3 of 37 1.1 Product Description; Test Facility Product Description: Hearing Aid Transceiver Band of Operation: 902 - 928MHz Operating Frequencies: 902.6-926.9MHz Modulation: FSK Emission Designator: 338KFXD Antenna(s) Info: Integral Antenna Installation: User Professional Factory Transmitter Power Configuration: Internal battery External power source 120VAC 230VAC 400VAC 1.45VDC Other: Amp. 50Hz 60Hz Test Facility Accreditation: A2LA (Certificate No. 1427.01) Test Methodology: Measurements performed according to the procedures in ANSI C63.10- 2009 EMC Report No: 102083608MIN-001 FCC ID: EOA-EXPCUSTOM IC ID: 6903A-EXPCUSTOM Page 4 of 37 1.2 EUT Configuration The equipment under test was operated during the measurement under the following conditions: - Standby - Continuous - Continuous modulated (see details below) - Test program (customer specific) Operating modes of the EUT: No. Description 1 The device was pre-programmed to operate continuously at low (353), middle (393), and upper (433) frequency channels, one channel being transmitted at a given time. Cables: No. Type Length Designation Note 1 None Support equipment/Services: No. Item Description 1 None 1.3 Environmental conditions During the measurement the environmental conditions were within the li…

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Test Setup Photos