EOA-WR100

REMOTE CONTROL OPERATIONS MANUAL Your SurfLink Remote is always on and ready to work with your hearing instruments. When you are not using your remote control, you can lock it. The Ear Selection Switch controls how your hearing instruments are adjusted. To adjust both of your hearing instruments at the same time, the Ear Selection Switch should be positioned in the center. To adjust a single hearing instrument, place the Ear Selection Switch to the position indicating the side to be changed. When the switch position is on one side, all remote commands will be sent only to that hearing instrument. 1 5 2 3 4 1 2 1. Ear Selection Switch 2. Volume Up 3. Volume Down 4. Home 5. Lock/Unlock LockedUnlocked LeftBothRight Adjusting Your Hearing Instruments: 3 4 SurfLink Remote is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges. If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your SurfLink Remote might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. SurfLink Remote should not be used during an MRI procedure. Use on Aircrafts SurfLink Remote should not be used on aircrafts unless specifically permitted by the flight personnel. International Use SurfLink Remote is approved to operate at a radio frequency that is specific to your country or region and might not be approved for use outside your country or region. Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your SurfLink Remote. Home: To reset your hearing instruments to program one and the standard volume level, press the Home button on the remote control. 5 FCC ID: EOA-WR IC: 6903A-WR FCC Notice This device complies with part 15 of the FCC rules and with RSS-210. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment. Hereby, Paradigm declares that the SurfLink Remote is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be obtained from the addresses below. Paradigm, Inc. 6600 Washington Ave. South Eden Prairie, MN USA Paradigm, Inc. European Headquarters Wm. F. Austin House, Bramhall Technology Park Pepper Road, Hazel Grove, Stockport SK7 5BX United Kingdom Waste from electronic equipment must be handled according to local regulations. © 2010 Paradigm, Inc. All Rights Reserved. 84605-007 9/10 BKLT0211-00-EE-XX Rev. A

Northwest EMC TCB Compliance Opinion Rev. 12/08/09 OEMW0004 Information about the Applicant Grantee (Company Name) Starkey Laboratories, Inc. FCC Contact Person Kenneth Meyer Address 6600 Washington Avenue South City, State, Zip Eden Prairied, MN 55344 Job Number OEMW0004 Model 100 FCC ID EOA-WR Agent Approval Type Original Equipment Class DXX Rule Part 15.249 Overview This application is for a low power transmitter under FCC rule part 15.249 from 915.7 – 922.1 MHz. The device is a remote control to allow the volume and other functions of hearing aide devices to be controlled remotely. Confidentiality requested for allowed files. Request is properly addressed and referenced. Short term confidentiality requested. Recommendation All items have been resolved and completed to my satisfaction; therefore I recommend this application for approval. Signature 11/5/2010 Dave Tolman, TCB Committee

Starkey Laboratories 1 6600 Washington Avenue Eden Prairie, MN 55344 Date: 10.20.2010 External Pictures 60008-xxx – Starkey Remotes External Photo with keypad membrane removed Starkey Laboratories 2 Starkey Laboratories 3

Starkey Laboratories 1 6600 Washington Avenue Eden Prairie, MN 55344 Date: 10.20.2010 FCC Label ID – EOA‐WR

Starkey Laboratories 1 6600 Washington Avenue Eden Prairie, MN 55344 Date: 10.20.2010 Internal Pictures 60008-xxx – Starkey Remotes Internal Photos Starkey Laboratories 2 Internal Photos Starkey Laboratories 3 Starkey Laboratories 4

Starkey Laboratories 1 6600 Washington Avenue Eden Prairie, MN 55344 Date: 10.20.2010 Antenna Info This file must contain the following information: a) Describe compliance of the device with the antenna requirements of paragraph 15.203 of the FCC rules (see attachment) The Remote is in compliance as the antenna is not detachable or replaceable, it is an integral part of the Printed Circuit Board Assembly itself. b) A list of antennas to be used with the transmitter. Include manufacturer, model number, gain (dBi), and description (e.g. dipole, yagi, patch, etc.) Only one, the antenna that is an integral part of the Printed Circuit Board itself. Max Gain 2 dBi c) Drawing or photograph unless clear photos appear in the external photos exhibit Picture with explanation is on the next page. Starkey Laboratories 2 Radio IC shown inside orange box; RF signal path shown with red arrows; Antenna inside red boxes.

OEM Worldwide 100 Report No. OEMW0004 Report Prepared By www.nwemc.com 1-888-EMI-CERT © 2010 Northwest EMC, Inc 22975 NW Evergreen Parkway Suite 400 Hillsboro, Oregon 97124 Certificate of Test Last Date of Test: September 23, 2010 OEM Worldwide Model: 100 Emissions Test Description Specification Test Method Pass/Fail Spurious Radiated Emissions FCC 15.249:2010 ANSI C63.4:2009 Pass Field Strength of Fundamentals FCC 15.249:2010 ANSI C63.4:2009 Pass Modifications made to the product See the Modifications section of this report Test Facility The measurement facility used to collect the data is located at: Northwest EMC, Inc. 9349 W Broadway Ave. Brooklyn Park, MN 55445 Phone: (763) 425-2281 Fax: (763) 424-3469 This site has been fully described in a report filed with and accepted by the FCC (Federal Communications Commission) and Industry Canada (Site filing #2834E-1). Approved By: Don Facteau, IS Manager NVLAP Lab Code: 200881-0 This report must not be used to claim product certification, approval, or endorsement by NVLAP, NIST, or any agency of the federal government of the United States of America. Product compliance is the responsibility of the client, therefore the tests and equipment modes of operation represented in this report were agreed upon by the client, prior to testing. This Report may only be duplicated in its entirety. The results of this test pertain only to the sample(s) tested. The specific description is noted in each of the individual sections of the test report supporting this certificate of test. Northwest EMC Revision History Revision 06/29/09 Barometric Pressure The recorded barometric pressure has been normalized to sea level. Revision Number Description Date Page Number 00 None Accreditations and Authorizations FCC Accredited by NVLAP for performance of FCC radio, digital, and ISM device testing. Our Open Area Test Sites, certification chambers, and conducted measurement facilities have been fully described in reports filed with the FCC and accepted by the FCC in letters maintained in our files. Northwest EMC has been accredited by ANSI to ISO / IEC Guide 65 as a product certifier. We have been designated by the FCC as a Telecommunications Certification Body (TCB). This allows Northwest EMC to certify transmitters to FCC specifications in accordance with 47 CFR 2.960 and 2.962. NVLAP Northwest EMC, Inc. is accredited under the United States Department of Commerce, National Institute of Standards and Technology, and National Voluntary Laboratory Accreditation Program for satisfactory compliance with the requirements of ISO/IEC 17025 for Testing Laboratories. The NVLAP accreditation encompasses Electromagnetic Compatibility Testing in accordance with the European Union EMC Directive 2004/108/EC, and ANSI C63.4. Additionally, Northwest EMC is accredited by NVLAP to perform radio testing in accordance with the European Union R&TTE Directive 1999/5/EEC, the requirements of FCC, and the RSS radio standards for Industry Canada. NVLAP LAB CODE 200629-0 NVLAP LAB CODE 200630-0 NVLAP LAB CODE 200676-0 NVLAP LAB CODE 200761-0 NVLAP LAB CODE 200881-0 Industry Canada Accredited by NVLAP for performance of Industry Canada RSS and ICES testing. Our Open Area Test Sites and certification chambers comply with RSS-Gen, Issue 2 and have been filed with Industry Canada and accepted. Northwest EMC has been accredited by ANSI to ISO / IEC Guide 65 as a product certifier. We have been designated by NIST and recognized by Industry Canada as a Certification Body (CB) per the APEC Mutual Recognition Arrangement (MRA). This allows Northwest EMC to certify transmitters to Industry Canada technical requirements. (Site Filing Numbers - Hillsboro: 2834D-1, 2834D-2, Sultan: 2834C-1, Irvine: 2834B-1, 2834B-2, Brooklyn Park: 2834E-1) CAB Designated by NIST and validated by the European Commission as a Conformity Assessment Body (CAB) to conduct tests and approve products to the EMC directive and transmitters to the R&TTE directive, as described in the U.S. - EU Mutual Recognition Agreement. NEMKO Assessed and accredited by NEMKO (Norwegian testing and certification body) for European emissions and immunity testing. As a result of NEMKO's laboratory assessment, they will accept test results from Northwest EMC, Inc. for product certification (Authorization No. ELA 119). Accreditations and Authorizations Australia/New Zealand The National Association of Testing Authorities (NATA), Australia has been appointed by the ACA as an accreditation body to accredit test laboratories and competent bodies for EMC standards. Accredited test reports or assessments by competent bodies must carry the NATA logo. Test reports made by an overseas laboratory that has been accredited for the relevant standards by an overseas accreditation body that has a Mutual Recognition Agreement (MRA) with NATA are also accepted as technical grounds for product conformity. The report should be endorsed with the respective logo of the accreditation body (NVLAP). VCCI Accepted as an Associate Member to the VCCI, Acceptance No. 564. Conducted and radiated measurement facilities have been registered in accordance with Regulations for Voluntary Control Measures, Article 8. (Registration Numbers. - Hillsboro: C-1071, R-1025, G-84, C-2687, T-1658, and R-2318, Irvine: R-1943, G-85, C- 2766, and T-1659, Sultan: R-871, G-83, C-1784, and T-1511, Brooklyn Park: R-3125, G-86, G-141, C-3464, and T-1634). BSMI Northwest EMC has been designated by NIST and validated by C-Taipei (BSMI) as a CAB to conduct tests as described in the APEC Mutual Recognition Agreement (US0017). License No.SL2-IN-E-1017. GOST Northwest EMC, Inc. has been assessed and accredited by the Russian Certification bodies Certinform VNIINMASH, CERTINFO, SAMTES, and Federal CHEC, to perform EMC and Hygienic testing for Information Technology Products. As a result of their laboratory assessment, they will accept test results from Northwest EMC, Inc. for product certification KCC No…

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NORTHWEST EMC SE 001.jpg SE 006.jpg Spurious Radiated Emissions PSA-ESCI 2010.04.06 NORTHWEST EMC SE 007.jpg SE 015.jpg Spurious Radiated Emissions PSA-ESCI 2010.04.06 NORTHWEST EMC SE 001.jpg SE 006.jpg Field Strength of Fundamental PSA-ESCI 2010.04.06 NORTHWEST EMC SE 007.jpg SE 015.jpg Field Strength of Fundamental PSA-ESCI 2010.04.06