N7N-MHS801WiMAX + WiFi Router

UserGuide AirCardW801MobilePersonalHotspot www.sierrawireless.com TableofContents WelcometoYourDevice9 IntroducingtheDevice9 Componentsofyourdevice9 3G and4G Networks10 Uploadanddownloadspeeds10 PackageContents10 CareandMaintenance10 AboutThisGuide11 GettingStartedWithYourDevice11 SystemRequirements11 InstallingandSettinguptheDevice14 SettingUptheDevice14 ChangePassword/Settings15 Wi-FiSecurityOptions(PopupWindow)16 Wi-FiSecurityOptions,Expanded(PopupWindow)16 YourDeviceisNowRestarting17 ActivatingandUsingYourNetworkService18 InitiatingActivationofYourDevicefor3G18 BasicsofYourDevice20 LCD20 InterpretingtheLCD20 TheHardware21 PowerButton(onDevice)21 UsingthePowerButtontoDeterminetheDeviceState22 PoweringtheDeviceOff22 PoweringtheDeviceOn22 MuteSwitch23 USBConnector23 ChargingtheDevice24 UsingtheUSBCharger24 ChargingThroughaComputer25 ConnectingThroughUSBCable25 TRU-Install26 Requirements-USBTetheredMode26 ConnectingtheDevicetoYourComputerThroughtheUSBCable26 DisablingWi-FiWhenConnectedThroughUSB26 microSDCardSlot27 Battery27 ReplacingtheBattery27 ResetButton28 ResettingtheRouterComponenttoFactoryDefaultSettings28 HomePage-theInformationCenterforYourDeviceandInternetCon- nection30 DisplayingtheHomePageoftheDevice31 LoggingIn31 EnablingAutomaticLogin("RememberMe")32 Verticalrow(oficonsandtext)32 SignalInformation33 MobileBroadbandInformationandSettings33 Configuringthe3G/4GConnectionPreferences34 3GRoamingInformationandSettings34 AlertInformation34 GPSInformationandSettings35 ConfiguringtheSettings35 Wi-FiUsersInformationandSettings36 TablewithConnectedUsersInformation36 BatteryInformationandSettings37 Standby(LowPower)Mode37 InternetConnectionInformation38 ViewingandConfiguringDetailedInternetConnectionInformation38 SDCardInformationandSettings38 SoundsInformationandSettings38 ButtonsAlongtheTopoftheHomePage39 AdminSetupButton40 AdvancedSettings40 AccessingtheAdvancedSettingsWindow40 MapmeButton40 SupportButton40 Feedback41 VirtualDevice41 MiniWindow41 ButtonsBelowtheVirtualDevice41 Connect/DisconnectButton41 PowerOffButton42 SharingYourDevice42 SharingYourInternetConnection42 SharingAccesstothemicroSDCard42 ConnectingtoWi-Fi42 -iv- Contents Wi-FiPasswordReminder43 EnablingtheWi-FiPasswordReminder43 DataConnections43 LaunchingaNetworkConnection44 EndingaConnection44 BatteryInformationandSettings44 Standby(LowPower)Mode45 LowBatteryAlert45 SettingtheAlertFromtheHomePage45 SettingtheAlertFromtheAdvancedSettingsWindow45 CriticalBatteryLevelAlert45 microSDCard46 ThingsYouMustDoBeforeYouCanUsethemicroSDCardSlot46 EnablingthemicroSD CardSlot46 SettingUpAccesstothemicroSDCard46 microSDSharedFolderName47 InsertingamicroSDCardintotheDevice47 RemovingamicroSDCardFromtheDevice47 AccessingthemicroSDCard48 LocationServices49 RequirementsforGPSService49 EnablingGPS49 DisplayingYourLocationInformation49 OpeningaWebBrowserWindowShowingYourCurrentLocation 50 PerformingaLocationSearch50 ChangingtheGPS settings50 SettingtheGPSMode50 SettingtheGPSFixRate50 UsingMetricUnits51 ChangingYourMappingService51 PerformanceSetting(GPS)51 Accuracy51 Updates52 AutomaticallyCheckforUpdates52 CheckforUpdatesImmediately52 UpgradeFirmwarefromaFile53 Alerts54 3GActivationRequired(Alert)54 -v- Contents 3GNetworkUpdateAvailable(Alert)54 GPSPrivacyAgreement(Alert)54 SDCardError(Alert)55 SoftwareUpdateAvailable(Alert)55 ViewingDeviceInformation55 Viewing3GActivationInformation56 ViewingLogs57 SystemEvents57 Enabling/DisablingLoggingofSystemEvents57 ExportingSystemEvents57 ClearingtheLog(SystemEvents)57 ConnectionHistory58 Enabling/DisablingLoggingofConnect/Disconnects58 ExportingtheConnectionHistory58 ClearingtheLog(ConnectionHistory)58 SettingtheMethodUsedforTimeAcquisition58 Resources(FAQs,Tips,andMore)62 OnlineHelp62 SomeOtherWaystoViewHelpInformation62 FrequentlyAskedQuestionsandTips62 HowCanITellI'mConnectedto3G/4G?62 WhatDoIDoifIForgottheAdministratorPassword?62 QuestionsaboutMyAccount62 IftheConnectionis“AlwaysOn,”amIAlwaysBeingBilled?62 QuestionsaboutGPSandLocationServices63 WhatisLBS?63 WhatisGPS?63 HowdoIUsetheEnhancedLocalSearchFeature?63 WhereCanIUseGPS?63 HowdoIEnable/disableGPS?63 Location-BasedServicesLimitations63 OtherQuestions63 AreTerminalSessionsSupported?63 ImprovingSignalStrength63 TipsonExtendingBatteryLife64 TroubleshootingTips64 MessagesDisplayedontheDeviceLCD64 3GActivationFailed64 ConnectionError65 SearchingforNetwork65 -vi- Contents UpdateFailed65 LCDIsDark65 InsufficientSignalStrength66 LocationServicesAren’tWorkingorDon’tSeemtoBeAvailable66 GPSFixNotAvailable66 WiFi66 CannotCheckforUpdates66 ContactingCustomerService66 TechnicalSpecificationsandRegulatoryInformation68 TechnicalSpecifications68 LEDOperation68 RadioFrequencyandElectricalSpecifications68 SoftwareSpecifications69 EnvironmentalSpecifications69 MechanicalSpecifications69 RegulatoryInformation70 RegulatoryNotices70 Patents70 Trademarks71 Copyright71 LimitationofLiability71 AdditionalInformationandUpdates72 SafetyInformation74 SafetyandNotices74 ImportantNotice74 SafetyandHazards74 ProperBatteryUseandDisposal74 Index77 -vii- Contents -viii- Contents CHAPTER1WelcometoYourDevice WelcometoYourDevice YourAirCardW801deviceallowsyoutoeasilyconnecttotheInternetandtoshareyour3G/4Gcon- nectionwithothers. ThisuserguidedescribeshowtosetupyourdeviceandusetheWebapplicationto: lViewthestatusofyourdevice. lViewandchangethesettingsofyourdeviceandtheWebapplication. Italsodescribesyourdevice(itsvariousconnectorsandbuttons). IntroducingtheDevice TheAirCardW801deviceisamobilehotspotthatprovidesasimplewaytouseyour3G/4Gcon- nection(totheInternet)withanyWi-Fi-enableddevice,andtoshareyourInternetconnectionwith friendsandfamily. Componentsofyourdevice Yourdeviceiscapable,intelligent,andcomplex.Ithastobe,becauseitcombinesseveralcom- ponentstodoitswork,sothatyoucandoyours. Butdon'tworry—inmostcases,youwon'tneedtounderstandtechnicaldetailsorchangeany advancedsettings.(Althoughthatoptionisalwaysthereforyou). Whatmaincomponentsdoesthedevicehave?Yourdeviceincludesthefol…

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Sierra Wireless America, Inc 2290 Cosmos Ct. Carlsbad CA, 92011 Tel. 760-476-8700 Fax 760-476-8701 AUTHORIZATION LETTER DATE: 20 February , 2007 Compliance Certification Services Certification Division 47173 Benicia Street Fremont, CA 94538 To whom it may concern: We, the undersigned, hereby authorize the Testing Division of Compliance Engineering Services, Inc., d.b.a. Compliance Certification Services and hereafter referred to as CCS, to act on our behalf in all manners relating to application for equipment authorization, including signing of all documents relating to these matters. Any and all acts carried out by CCS on our behalf shall have the same effect as acts of our own. We, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 853(a). In authorizing CCS Testing Division as our agent, we still recognize that we are responsible to: a) comply with the relevant provisions of the certification program; b) make all necessary arrangements for the conduct of the evaluation, including provision for examining documentation and access to all areas, records (including internal audit reports) and personnel for the purposes of evaluation (e.g. testing, inspection, assessment, surveillance, reassessment) and resolution of complaints; c) make claims regarding certification only in respect of the scope for which certification has been granted; d) do not use our product certification in such a manner as to bring the Certification Division into disrepute and not make any statement regarding our product certification which the Certification Division may consider misleading or unauthorized; e) upon suspension or cancellation of certification, discontinue use of all advertising matter that contains any reference thereto and return any certification documents as required by the Certification Division; f) use certification only to indicate the products are certified as being in conformity with specified standards; g) endeavor to ensure that no certificate or report nor any part thereof is used in a misleading manner; h) ensure that any reference to our product certification in communication media such as documents, brochures or advertising, complies with the requirements of the Certification Division; i) keep a record of all complaints made known to the us relating to the product’s compliance with requirements of the relevant standard and to make these records available to the Certification Division when requested; j) take appropriate action with respect to such complaints and any deficiencies found in products or services that affect compliance with the requirements for certification; k) document the actions taken. This authorization is valid until further written notice from the applicant. Sincerely, Todd Van Cleave Manager Engineering Services Carlsbad Research & Development Sierra Wireless America, Inc.

Sierra Wireless America, Inc 2200 Faraday Avenue Suite 150 Carlsbad CA, 92008 Tel. 760-476-8700 Fax 760-476-8701 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 Subject: Request for Confidentiality FCC ID: N7N-MHS801 To Whom It May Concern: Pursuant to the provisions of Sections 0.457 and 0.459 of the Commission’s rules (47 CFR §§ 0.457, 0.459), we are requesting the Commission to withhold the following attachments as confidential document from public disclosure indefinitely. Schematic Diagram Block Diagram Theory of Operation Tune-Up Procedure Antenna Specification Above mentioned document contains detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. In additional to above mentioned documents, pursuant to Public Notice DA 04-1705 of the Commission’s policy, in order to comply with the marketing regulations in 47 CFR §2.803 and the importation rules in 47 CFR §2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices. We are requesting the commission to grant short-term confidentiality request on the following attachments until June 1 2010: External Photos Internal Photos Test Setup Photos User Manual It is our understanding that all measurement test reports, FCC ID label format and correspondent during certification review process cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. Best Regards Todd Van Cleave Manager Engineering Services Carlsbad Research & Development Sierra Wireless America, Inc.

1 Chris Harvey From: Claire Hoque [[email protected]] Sent: Tuesday, November 24, 2009 8:27 PM To: [email protected]; Chris Harvey; Chris Harvey -TCB Cc: Chi Tsou Subject: revised reports: 09U12839 TCB questions: Sierra Wireless Inc., FCC ID: N7N-MHS801, Assessment NO.: AN09T9773, AN09T9774 & AN09T9775, Notice#1 Attachments: 09U12839-3B FCC 27 WiMAX Report_Photos only.pdf; 09U12839-1B FCC DTS WLAN Report_No photos.pdf; 09U12839-1B FCC DTS WLAN Report_Photos only.pdf; 09U12839-2A FCC Part 15B Report_No photos.pdf; 09U12839-2A FCC Part 15B Report_Photos only.pdf; 09U12839-3B FCC 27 WiMAX Report_No photos.pdf 09U12839-3B FCC 27 WiMAX Repor... 09U12839-1B FCC DTS WLAN Repor... 09U12839-1B FCC DTS WLAN Repor... 09U12839-2A FCC Part 15B Repor... 09U12839-2A FCC Part 15B Repor... 09U12839-3B FCC 27 WiMAX Repor... Hi Chris, Here are revised reports, we revised all the reports for model name, plus WiMax report for Q4. Defer date is Dec.8, 2009. Thanks, Claire Hoque Compliance Certification Services 47173 Benicia Street Fremont, CA 94538, USA Tel: (510) 771-1123 Fax: (510) 661-0888 -----Original Message----- From: Chi Tsou Sent: Tuesday, November 24, 2009 5:17 PM To: Claire Hoque; 'Chris Harvey'; Chris Harvey; Chris Harvey -TCB Subject: RE: answer: 09U12839 TCB questions: Sierra Wireless Inc., FCC ID: N7N-MHS801, Assessment NO.: AN09T9773, AN09T9774 & AN09T9775, Notice#1 Hi Chris, The Q4 has been addressed too, so please finish your review ASAP. Hi Claire, All reports have been updated, pls provide to Chris. Thanks and best regards, Chi -----Original Message----- From: Chi Tsou Sent: Monday, November 23, 2009 8:14 PM To: Claire Hoque; 'Chris Harvey'; Chris Harvey; Chris Harvey -TCB Subject: RE: answer: 09U12839 TCB questions: Sierra Wireless Inc., FCC ID: N7N-MHS801, Assessment NO.: AN09T9773, AN09T9774 & AN09T9775, 2 Notice#1 Very sorry Chris, but please don't resume reviewing the application because the document for Q4) needs to be updated. I'll keep you posted. Sorry again for the inconvenience. Warm regards, Chi -----Original Message----- From: Claire Hoque Sent: Monday, November 23, 2009 4:41 PM To: 'Chris Harvey'; Chris Harvey; Chris Harvey -TCB Cc: Chi Tsou Subject: answer: 09U12839 TCB questions: Sierra Wireless Inc., FCC ID: N7N-MHS801, Assessment NO.: AN09T9773, AN09T9774 & AN09T9775, Notice#1 Hi Chris, Pls see answer below. Thanks, Claire Hoque Compliance Certification Services 47173 Benicia Street Fremont, CA 94538, USA Tel: (510) 771-1123 Fax: (510) 661-0888 Fax: (510) 661-0888 -----Original Message----- From: Chris Harvey Sent: Tuesday, November 17, 2009 8:32 AM To: Thu Chan Cc: Chris Harvey; Claire Hoque Subject: Sierra Wireless Inc., FCC ID: N7N-MHS801, Assessment NO.: AN09T9773, AN09T9774 & AN09T9775, Notice#1 Dear Claire and Thu, You are listed as the Technical Contact for the above referenced TCB application. The following items need to be resolved before the review can be continued: 1. Please provide a clearer image of the FCC ID label (the resolution is too low and the FCC ID can not be resolved). <answer>pls see revised label 2. The manual specifications state transmit: PCS 1850 to 1909.95MHz, Cell 824.04 - 848.97 MHz and WiMAX 2496 - 2690 MHz. In order to provide clearer information to the user, you should correct the frequency ranges to either match the bands or the frequencies used in the device. <answer>pls see revised manual. 3. Please include the collocated RF Exposure information in the WLAN application (information is contained in the WiMAX application). <answer>pls see revised report. 3 4. Please provide the WiMAX Frequency Tolerance data over batter power range since this device operates by battery (required for hand carried, battery powered equipment per FCC 2.1055(d)(2)). <answer>Sierra Wireless has measured the frequency tolerance in their lab under RT/RH condition and the result is as attached. Note the delta between two extreme battery conditions is about 0.105 ppm 5. Also, please provide the Emission Designator determination and justification, so the Form 731 can be completed. <answer>Emission Designator data is added in 731 form. The items indicated above must be submitted before processing can continue on the above referenced application. Failure to provide the requested information within 30 days of the original e-mail date may result in application dismissal and forfeiture of the filing fee. Also, please note that partial responses increase processing time and should not be submitted. Any questions about the content of this correspondence should be directed to the e-mail address listed below the name of the sender. Best regards, Chris Harvey [email protected] No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.709 / Virus Database: 270.14.74/2515 - Release Date: 11/20/09 03:02:00 No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.709 / Virus Database: 270.14.76/2518 - Release Date: 11/23/09 02:52:00 No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.709 / Virus Database: 270.14.80/2523 - Release Date: 11/24/09 02:46:00

January 17, 2008 Compliance Certification Services Certification Division 47173 Benicia Street Fremont, CA 94538 USA To whom it may concern: I, the undersigned, hereby authorize Ms. Claire Hoque /Application Examiner of Compliance Engineering Services, Inc., d.b.a. Compliance Certification Services and hereafter referred to as CCS, to act on our behalf in submitting our application for the FCC equipment authorization. I, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 853(a). This authorization is valid until further written notice from Sierra Wireless. Sincerely Yours, Ying Wang Staff Regulatory Specialist

FCC CFR47 PART 15 SUBPART C CERTIFICATION TEST REPORT FOR WiMAX + WiFi Router MODEL NUMBER: W801 FCC ID: N7N-MHS801 REPORT NUMBER: 09U12839-1, Revision B ISSUE DATE: NOVEMBER 24, 2009 Prepared for SIERRA WIRELESS INC. 2290 COSMOS COURT, CARLSBAD CALIFORNIA 92011, USA Prepared by COMPLIANCE CERTIFICATION SERVICES 47173 BENICIA STREET FREMONT, CA 94538, U.S.A. TEL: (510) 771-1000 FAX: (510) 661-0888 REPORT NO: 09U12839-1B DATE: NOVEMBER 24, 2009 EUT: WiMAX + WiFi Router FCC ID: N7N-MHS801 Page 2 of 69 COMPLIANCE CERTIFICATION SERVICES FORM NO: CCSUP4701C 47173 BENICIA STREET, FREMONT, CA 94538, USA TEL: (510) 771-1000 FAX: (510) 661-0888 This report shall not be reproduced except in full, without the written approval of CCS. Revision History Rev. Issue Date Revisions Revised By -- 11/11/09 Initial Issue T. Chan A 11/17/09 Updated MPE Co-located T. Chan B 11/24/09 Updated model number A. Zaffar REPORT NO: 09U12839-1B DATE: NOVEMBER 24, 2009 EUT: WiMAX + WiFi Router FCC ID: N7N-MHS801 Page 3 of 69 COMPLIANCE CERTIFICATION SERVICES FORM NO: CCSUP4701C 47173 BENICIA STREET, FREMONT, CA 94538, USA TEL: (510) 771-1000 FAX: (510) 661-0888 This report shall not be reproduced except in full, without the written approval of CCS. TABLE OF CONTENTS 1. ATTESTATION OF TEST RESULTS.................................................................................... 5 2. TEST METHODOLOGY ........................................................................................................ 6 3. FACILITIES AND ACCREDITATION.................................................................................... 6 4. CALIBRATION AND UNCERTAINTY .................................................................................. 6 4.1. MEASURING INSTRUMENT CALIBRATION ............................................................... 6 4.2. SAMPLE CALCULATION.............................................................................................. 6 4.3. MEASUREMENT UNCERTAINTY................................................................................ 6 5. EQUIPMENT UNDER TEST ................................................................................................. 7 5.1. DESCRIPTION OF EUT................................................................................................ 7 5.2. MAXIMUM OUTPUT POWER....................................................................................... 7 5.3. DESCRIPTION OF AVAILABLE ANTENNAS............................................................... 7 5.4. SOFTWARE AND FIRMWARE..................................................................................... 7 5.5. WORST-CASE CONFIGURATION AND MODE .......................................................... 7 5.6. DESCRIPTION OF TEST SETUP................................................................................. 8 6. TEST AND MEASUREMENT EQUIPMENT ....................................................................... 10 7. ANTENNA PORT TEST RESULTS .................................................................................... 11 7.1. 802.11b MODE IN THE 2.4 GHz BAND...................................................................... 11 7.1.1. 6 dB BANDWIDTH .............................................................................................. 11 7.1.2. 99% BANDWIDTH .............................................................................................. 14 7.1.3. OUTPUT POWER ............................................................................................... 17 7.1.4. AVERAGE POWER ............................................................................................ 20 7.1.5. POWER SPECTRAL DENSITY .......................................................................... 21 7.1.6. CONDUCTED SPURIOUS EMISSIONS............................................................. 24 7.2. 802.11g MODE IN THE 2.4 GHz BAND...................................................................... 28 7.2.1. 6 dB BANDWIDTH .............................................................................................. 28 7.2.2. 99% BANDWIDTH .............................................................................................. 31 7.2.3. OUTPUT POWER ............................................................................................... 34 7.2.4. AVERAGE POWER ............................................................................................ 37 7.2.5. POWER SPECTRAL DENSITY .......................................................................... 38 7.2.6. CONDUCTED SPURIOUS EMISSIONS............................................................. 41 8. RADIATED TEST RESULTS .............................................................................................. 45 8.1. LIMITS AND PROCEDURE ........................................................................................ 45 8.2. TRANSMITTER ABOVE 1 GHz .................................................................................. 46 8.2.1. 802.11b MODE IN THE 2.4 GHz BAND.............................................................. 46 8.2.2. 802.11g MODE IN THE 2.4 GHz BAND.............................................................. 51 8.3. WORST-CASE BELOW 1 GHz................................................................................... 56 REPORT NO: 09U12839-1B DATE: NOVEMBER 24, 2009 EUT: WiMAX + WiFi Router FCC ID: N7N-MHS801 Page 4 of 69 COMPLIANCE CERTIFICATION SERVICES FORM NO: CCSUP4701C 47173 BENICIA STREET, FREMONT, CA 94538, USA TEL: (510) 771-1000 FAX: (510) 661-0888 This report shall not be reproduced except in full, without the written approval of CCS. 9. AC POWER LINE CONDUCTED EMISSIONS ................................................................... 59 10. MAXIMUM PERMISSIBLE EXPOSURE ........................................................................ 62 10.1. Limits ...................................................................................…

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REPORT NO: 09U12839-1B DATE: NOVEMBER 24, 2009 EUT: WiMAX + WiFi Router FCC ID: N7N-MHS801 Page 67 of 69 COMPLIANCE CERTIFICATION SERVICES FORM NO: CCSUP4701C 47173 BENICIA STREET, FREMONT, CA 94538, USA TEL: (510) 771-1000 FAX: (510) 661-0888 This report shall not be reproduced except in full, without the written approval of CCS. 11. SETUP PHOTOS ANTENNA PORT CONDUCTED RF MEASUREMENT SETUP ANTENNA PORT CONDUCTED PHOTO REPORT NO: 09U12839-1B DATE: NOVEMBER 24, 2009 EUT: WiMAX + WiFi Router FCC ID: N7N-MHS801 Page 68 of 69 COMPLIANCE CERTIFICATION SERVICES FORM NO: CCSUP4701C 47173 BENICIA STREET, FREMONT, CA 94538, USA TEL: (510) 771-1000 FAX: (510) 661-0888 This report shall not be reproduced except in full, without the written approval of CCS. RADIATED RF MEASUREMENT SETUP RADIATED FRONT PHOTO RADIATED BACK PHOTO REPORT NO: 09U12839-1B DATE: NOVEMBER 24, 2009 EUT: WiMAX + WiFi Router FCC ID: N7N-MHS801 Page 69 of 69 COMPLIANCE CERTIFICATION SERVICES FORM NO: CCSUP4701C 47173 BENICIA STREET, FREMONT, CA 94538, USA TEL: (510) 771-1000 FAX: (510) 661-0888 This report shall not be reproduced except in full, without the written approval of CCS. POWERLINE CONDUCTED EMISSIONS MEASUREMENT SETUP END OF REPORT LINE CONDUCTED FRONT PHOTO LINE CONDUCTED BACK PHOTO