UDDQP9BSQuail Pro 9 Base Station

Pro9 Headset System Installation Manual page 2 This guide specifies how the Pro9 headset system should be installed and commissioned. The LEDs on the base and headset use a sequence of colours, flashes and pulses to indicate the status of the system and the item, which are explained in this guide. CONTENTS Preface page 3 Introduction page 3 What’s in the box page 3 Tools, cabling and equipment required page 3 Installation procedure page 4 Appendix A Installing Pro9 system using existing cabling to page 10 connect the base station to the DTM located in the order point (Q-P9NTB x2) Appendix B Installing Pro9 system using existing cabling to page 11 connect the base station to the DTM located in the building (Q-P9JB x2) Appendix C Pro9 auxiliary connections (Q-P9ACB) page 12 Appendix D Pro9 repeaters (Q-P9REP) page 13 Appendix E Pro9 table service (Q-P9BSTS) page 14 Appendix F Connecting a computer to Pro9 base station page 15 Appendix G Connecting a computer to Pro9 base station page 16 using a wireless adaptor Appendix H Setting up Pro9 as dual lane/tandem configuration page 18 (Q-P9BSDL) Appendix I Recording a ‘Pull forward’ message page 20 Trouble shooting page 22 Manufacturer’s notes page 24 Headset transition table page 25 Regulatory notices page 26 Pro9 system components page 27 page 3 Preface Quail Digital Pro9 is a wireless headset system designed to facilitate order-taking in the drive-thru lane of a quick service restaurant. Team members wearing wireless headsets communicate with customers through a remote order point containing a microphone and speaker which activate on arrival of their vehicle at the post. Headset users can communicate with the customers, and on a private channel, with each other. The system uses the internationally approved DECT telephony standard and specification for transmission. Page 27 of this manual lists the components parts of the system. The sale, installation and support of the product is undertaken by organisations and individuals known to or appointed by Quail Digital. Introduction This manual is aimed at the technician level reader who is expected to be familiar with all safety precautions relevant to the use of electrical equipment. The Pro9 system differs from other drive-thru headset systems as it is digital all the way from the order point to the headset. This improves audio quality, clarity and acts as a shield from external interference. If you are unfamiliar with Quail Digital products, you are encouraged to watch our training films on this product before you start the installation, and to follow the installation steps in the order presented in this guide. Quail Digital uses direct burial Cat5 cable for the link between the order post and the base station and always recommends that solution. Proprietary or recommended cables used by other headset suppliers have been tested with Pro9 and can be used if already in the ground (subject to testing). What’s in the box • Pro9 Headset (Q-P9HS) (optional items) • Pro9 Base Station (Q-P9BS) • Pro9 Repeater (Q-P9RP) • Pro9 Charger (Q-P9CH) • Pro9 accessory kit • Pro9 Drive-Thru Module (Q-P9DTM) - Junction Box (Q-P9JB) • Pro9 Speaker & enclosure (Q-P9SPK) - Auxiliary Connection Box (Q-P9ACB) • Pro9 Microphone & enclosure (Q-P9MIC) - Network Termination Box (Q-P9NTB) • Acoustic foam (Q-P9FOAM) Tools, cabling and equipment required • Small terminal flat blade screwdriver • Cat5 patch lead • Cordless drill • Cat5 cable tester • Tape measure • Direct burial specification Cat5 cable • Spirit level • RJ45 connectors (up to 4) • Marker pen • Multimeter • Cable strippers/diagonal side cutters • Stepladder • Cat5 cable crimping tool • Laptop or phone for setup page 4 Installation procedure Step 1 The 8-port charger, power supply and metal hanger are in the box (Q-P9CH). Wall mount the charger in the manager’s office or other secure location close to a power socket using the template provided in the box. There are two key slots on the rear for mounting and one screw hole under the cap in the third battery slot from the left on the bottom battery row to secure the charger to the wall. Plug in the power supply lead to the charger feeding the cable through the securing gates. Attach the hanging bar before mounting to the wall. Step 2 Plug the power supply into a mains socket. The power LED bottom right will illuminate RED. Insert each battery into a slot. The individual LEDs will be solid red when charging and turn solid green when fully charged. On occasion new batteries may get warm during charging. If this happens, the LED will go out and charging will stop to protect the battery until it cools down, this is normal. Step 3 Remove the microphone (Q-P9MIC) and speaker (Q-P9SPK) from their boxes. The microphone is positioned against the top grill of the order point. Use the silver pre-drilled mounting bracket to fix securely where you can. There should be no gap between the face of the microphone and the grill, and the grill should have as many holes as illustrated in the diagram. If it doesn’t, consider drilling more holes to maximise the effectiveness of microphone. Step 4 Place the acoustic foam provided around the microphone to provide extra acoustic protection. Step 5 Use the same procedure as in Step 3 above to mount the speaker against the lower grill; it does not require the acoustic foam. Figure 1 - Pro9 charger Figure 2 - Order point assembly Drive-Thru Module Speaker Microphone Step 6 You now fit the Drive-Thru Module (Q-P9DTM) into to the order point using the flanges and four screws. If the DTM does not fit or cannot be mounted in the order point, go to Step 10. Step 7 Next install a single length of direct burial Cat5 cable from the DTM in the order point, through the existing underground conduit(s) to the likely location of the base station (Q-P9BS) in the kitchen area. Then, using your crimping tool, terminate both ends of the cable with RJ45 plugs, remembering to fit waterproof connection cover pro…

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Qual! digita 92 lots Road london SWIO OQD ٧n؛ted K!ngdom 020 7349 2000 www.quaildigital.com Letter ٥FAGENCY Date: 06-24-2020 E!ement Mate!٢a!s Techno!ogy 100 Frob!sher Bus!ness Park Ma!vern Worcestershire WR14 IBX UK To Whom It May Concern: We certify that we are not subject to denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse ACT of 1988, U.S.C. 862. Further, no party, as defined in 47 CFR 1.2002(b), to the application, is subject to denial of federal benefits, that includes FCC benefits. Thank you for your attention to this matter. Yours faittifully 1 Ái นไ ع Signature Thomas Downes CEO Quail Digital Music Marketing Servاces ttd t/a Qua!! Digita! Registered Office: Unit 6, 92 tots Road, tondon swio OQD VAT Registration No: 713 9840 24 Company Registration No: 02000217

Ouail digita 92 Lots Road London SWIOOQD United K؛ngdom 022000 7349ه www.quaildigital.conn Date:06-11-2020 To whom it may concern. We, the unders!gned, hereby author!ze E!ement Materia!؛ Technology Group limited to act on our behalf, as our agent, in the following matters related to the FCC and/or Industry Canada approval of our products: report submittal, related correspondence, the signing of all documents relating to these matters, and any other lawful activity necessary to obtain such certification. Any act carried out by Element Materials Technology Group limited within the scope of this authorization shall have the same affect as our own. This authorization shall expire 12 months from original date. Sincerely, Signature Thomas Downes CEO Quail Digital Music Market!ng Services ltd t/a Qua!! Digital Registered office: Unit 6, 92 lots Road, london swio OQD VAT Registration No: 713 9840 24 Company Registration No: 02000217

Quail digita 92 Lots Road London SWIOOQD United K!ngdom 020 7349 2000 www.quaildigital.com Date: 06-11-2020 Federa! Communications Commission Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, Maryland 21046 Re: Request for confidentiality FCCID:UDDQP9HS UDDQP9BS To whom it may concern. We hereby respectfully request that under the provision of 47 CFR 0.459 and 0.457(d) the documents listed below and attached with this application for certification be provided with confidential status. ٠ Schematics.pdf ٠ Operational Description.pdf ٠ Frequency Block Diagrams.pdf Any exhibit / information for which we have requested confidentiality, but which may not be accorded such treatment by the FCC, should be returned to US. The documents listed above contain trade secrets that are treated as confidential by US. Substantial competitive harm to US could result should they be made available to the public. Sincerely, ik h Signature Thomas Downes CEO Quail Digital Music Marketاทg Serv!ces ltd t/a Qua!! Digital Registered Office: Unit 6, 9Ζ tots Road, tondon SWIO OQD VAT Registration No: 713 9840 24 Company Registration No: 02000217

Quail Pro9 Base Station External Photos Front view Rear view Side view Left Side view Right Bottom view Top View

Quail Pro9 Base station label Model number Q-P9HS FCC Label FCC ID: UDDQP9BS ISED Label IC: 6402A-QP9BS Region “N” North America Firmware V 1.0.0

Quail Pro9 Base Internal Photos QD01 Main control board QD01 rear view QD02 Radio board fitted QD02 Top Radio Board QD02 Top Radio Board Rear view

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RF914 4.0 Report on the Radio Testing For Music Marketing Services Ltd t/a Quail Digital on Pro 9 Drive Thru DECT Base Station Report no. TRA-046687-47-02A 22 December 2020 RF914 4.0 REPORT ON THE RADIO TESTING OF A Music Marketing Services Ltd t/a Quail Digital Pro 9 Drive Thru DECT Base Station WITH RESPECT TO SPECIFICATION FCC 47CFR 15D TEST DATE: 18th November 2019 - 20th April 2020 Written by: D Winstanley D Winstanley Tested by: D Winstanley, S Garwell Radio Test Engineers Approved by: J Charters Department manager - Radio Date: 22 December 2020 Disclaimers: [1] THIS DOCUMENT MAY BE REPRODUCED ONLY IN ITS ENTIRETY AND WITHOUT CHANGE [2] THE RESULTS CONTAINED IN THIS DOCUMENT RELATE ONLY TO THE ITEM(S) TESTED Report Number: TRA-046687-47-02A Issue: A Report Number: TRA-046687-47-02A RF915 4.0 Page 3 of 80 1 Revision Record Issue Number Issue Date Revision History A 22 December 2020 Original Report Number: TRA-046687-47-02A RF915 4.0 Page 4 of 80 2 Summary TEST REPORT NUMBER: TRA-046687-47-02A WORKS ORDER NUMBER: TRA-046687-01 PURPOSE OF TEST: USA: Testing of radio frequency equipment per the relevant authorization procedure of chapter 47 of CFR (code of federal regulations) Part 2, subpart J. TEST SPECIFICATION(S): FCC 47CFR 15D EQUIPMENT UNDER TEST (EUT): Pro 9 Drive Thru DECT Base Station FCC IDENTIFIER: UDDQP9BS EUT SERIAL NUMBER: None MANUFACTURER/AGENT: Music Marketing Services Ltd t/a Quail Digital ADDRESS: Unit 6 92 Lots Road London SW10 0QD United Kingdom CLIENT CONTACT: Stephen Head  0207 349 2000  [email protected] ORDER NUMBER: 5640 TEST DATE: 18th November 2019 - 20th April 2020 TESTED BY: D Winstanley, S Garwell Element Report Number: TRA-046687-47-02A RF915 4.0 Page 5 of 80 3 Test Summary TEST/EXAMINATION Part 15 Result Coordination with Fixed Microwave Service 15.307 (b) No Note 1 Antenna Requirement 15.317 15.203 Pass Modulation Techniques 15.319 (b) Pass AC Powerline conducted Emissions 15.315 15.207 Pass Emission Bandwidth 15.323 (a) Pass Peak Transmit Power 15.319 (c) Pass Power Spectral Density 15.319 (d) Pass Antenna Gain 15.319 (e) Pass Automatic Discontinuation of Transmission 15.319 (f) Pass Radio Frequency Radiation Exposure 15.319 (i) Pass Monitoring Thresholds 15.323 (c)(2) 15.323 (c)(9) Pass Monitoring of Intended Transmit Window and Maximum Reaction Time 15.323 (c)(1) Pass Monitoring Bandwidth 15.323 (c)(7) Pass Access Criteria Functional Test 15.323 (c)(6) Pass Duration of Transmission 15.323 (c)(3) Pass Connection Acknowledgement 15.323 (c)(4) Pass Lower threshold Selected Channel, Power Accuracy, Segment Occupancy 15.323 (c)(5) Pass Monitoring Antenna 15.323 (c)(8) Pass Duplex Connections 15.323 (c)(10) Note 2 Alternative Monitoring Interval for Co-located Devices 15.323 (c)(11) Note 3 Fair Access to Spectrum Related to (c)(10) & (c)(11) 15.323 (c)(12) Note 3 Emission Inside and Outside the Sub-band 15.323 (d) Pass Frame Period 15.323 (e) Pass Frequency Stability 15.323 (f) Pass Note: 1. Requirement removed April 4 th 2005 see public notice DX 05-1005. 2. The EUT is not the initiating device. 3. The EUT does not utilise the provisions of 15.323 (c)(11) Report Number: TRA-046687-47-02A RF915 4.0 Page 6 of 80 Notes: The results contained in this report relate only to the items tested, in the condition at time of test, and were obtained in the period between the date of initial receipt of samples and the date of issue of the report. The apparatus was set up and exercised using the configurations, modes of operation and arrangements defined in this report only. Any modifications made are identified in Section 8 of this report. Particular operating modes, apparatus monitoring methods and performance criteria required by the standards tested to have been performed except where identified in Section 5.2 of this test report (Deviations from Test Standards). Report Number: TRA-046687-47-02A RF915 4.0 Page 7 of 80 4 Contents 1 Revision Record ......................................................................................................................................... 3 2 Summary .................................................................................................................................................... 4 3 Test Summary ............................................................................................................................................ 5 4 Contents ..................................................................................................................................................... 7 5 Introduction ............................................................................................................................................... 10 6 Test Specifications ................................................................................................................................... 11 6.1 Normative References ...................................................................................................................... 11 6.2 Deviations from Test Standards ....................................................................................................... 11 7 Glossary of Terms .................................................................................................................................... 12 8 Equipment Under Test .............................................................................................................................. 13 8.1 EUT Identification ............................................................................................................................. 13 8.2 System Equipment ............................................................................................................................ 13 8.3 EUT Mode of Operation .................................................................................................................... 13 8.3.1 Transmission .......................................…

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